Dear customer,

We will forward your suggestion to the R&D staff for discussion. Thank you again for your suggestion.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Wency

Netro Support

Dear customer,

It's possible that the device went offline before entering standby mode, so there are pending schedules that haven't been executed locally on the device. 
If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

Yes the Netro software is affected by official time changes, such as the transition to daylight saving time, which may result in a one-hour shift compared to standard time.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Dear MB,

Currently, Netro can only run one zone at a time, so different zones for the same time cannot be created. 

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

Regarding your feedback on the app interface, our R&D is currently discussing it. We will get back to you with further updates. Thank you for sharing your thoughts with us. 

Thanks,

Wency

Netro Support

Dear customer,

Is your App the latest version? Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

We have also received your email. We noticed the device is now online. Does the problem still exist?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

You can find the working temperature for the sensor: 10° to 120℉ / -12℃ to 50℃. It is Okay to place the sensor outside during winter.

Thanks,

Netro Support

Dear customer,

A hub can connect multiple Pixie-Z1 devices, but each Pixie-Z1 is independent and requires separate control for each device.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

When Netro controller finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:
1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)
2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.
Please do a manual run test, see if there is water come out when your manual run start to water. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Dear customer,

Sorry, we are unable to waive the shipping fee. Netro offers free shipping on orders over $150, otherwise $25* for the UK.

Currently, we only offer free shipping orders within the United States and China. The $25 shipping fee includes the cost of transportation from our overseas warehouse to the UK warehouse, as well as customs fees.

Thanks.

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency, 

Netro Support

Dear customer,

Yes a Whisperersensor can be assigned a zone. In this case, the Sprite can utilize the data from the Whisperer to optimize the watering schedule.

Thanks

Wency

Netro Support

Dear customer,

You can reset the unit to start over. The RST button is located underneath cover and is next to the AC adapter wiring slots. It is marked RST. Please hold down on the reset button for 6-8 seconds and then wait for 1-2 minutes. The light on the Sprite unit should then start blinking slowly and then follow the steps on the app accordingly.

Thanks,

Netro Support

Dear customer,

Yes you can go to Settings->Programs to edit the watering duration and start time.

Thanks,

Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch).

For rain expectation, it uses the amount of rainfall multiplied by the probability of the rainfall to compare with the threshold. If the result is 0.2 inches or higher, than we will cancel watering schedules. For example, if rainfall is 0.2 inches but the probability is 50%, then 0.2*.5 = .1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.4 inches with 50%, then the Smart Zone will cancel the watering schedule for that day.

Thanks,

Wency

Netro Support

Dear customer,

Could you please change the WiFi channel from your WiFi router? Use a personal hotspot to test whether the connection issue is with the Netro device or your WiFi system.

Please let us know if it works.

Thanks,

Wency

Netro Support