Problem with APP connection

Answer From Wency Pan


Wency Pan
Updated at 2023-06-12 04:59:17 UTC

Dear customer,

 

Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was temporarily unavailable. The issue has been fixed now.

Please accept my sincere apology for the software glitch we had yesterday afternoon.

I apologize for any inconvenience I may have caused.

 

Thanks,

Netro Support

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