Using Bootlace ferrules.

I'd like to use bootlace ferrules for all the wiring to the sprite as shown in your installation video (power connection). I'm using 0.5mm² x 7 core cable and 0.5mm² bootlaces and the unit won't grip them. I've tried other sizes with the same result. What size ferrule is required?

Answer From Wency Pan

19
Wency Pan
 Updated at 2023-08-07 04:50:15 UTC

Dear customer,


We've noticed that installing ferrules can be challenging, and there's a risk of them coming loose, which could potentially disrupt the functionality. Given these considerations, we would like to advise against using ferrules on the wiring to ensure a smoother user experience.


Thanks,

Netro Support

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14
Bob Howard
 2023-08-10 23:26:18 UTC  
Ok. Then may I suggest the installation video be redone that removes using ferrules on the power supply connections, then there's no ambiguity.
19
Wency Pan
 2023-08-14 05:17:16 UTC  
Dear customer,

I deeply apologize for the confusion caused by the installation video. Your feedback is valuable to us, and I will certainly discuss this with our team.

Thanks,
Wency
Netro Support

19
Wency Pan
 2023-08-14 05:17:19 UTC  
Dear customer,

I deeply apologize for the confusion caused by the installation video. Your feedback is valuable to us, and I will certainly discuss this with our team.

Thanks,
Wency
Netro Support