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Netro Inc


Answers

Moisture uncorrect

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Netro Inc
Updated at 2020-12-09 06:15:46 UTC

Hi Andrea, 


We checked the data and now the moisture is 69% and yesterday it showd 79.8%. The sensor measures the moisture level around it, typically the top soil moisture so it did not reach high moisture level. Could you try to insert the sensor again and make sure the soil around it is tight enough and check the data. 


Thanks, 

Netro Support

Battery dead

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Netro Inc
Updated at 2020-12-08 01:56:58 UTC

Hi Arthur,


I think what happened was that because it is winter time, the sensor is unable to maintain the battery level as the sunlight is weaker than summer time.

Do you have an incandescent lamp at home? If so, can you try to charge the sensor under the incandescent lamp (distance between the solar panel and the lamp should be around 10cm) for a couple of days.


Please let us know if it works.


Thanks,

Netro Support

How to make Netro sensor repair

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Netro Inc
Updated at 2020-12-07 07:24:34 UTC

Dear Bowie,



Please press the button to turn on the sensor and check the LED light.

1. If the LED light flashes in red and then turns off quickly, the battery needs to be charged.
2. If the LED lights stays on for about 30 seconds and then becomes red, the sensor is unable to connect to the WiFi. Please try to move the sensor closer to the WiFi router.
3. If you changed your WiFi name/password or the above steps do not fix the issue, you will need to reset the WiFi connection for the sensor. Please go the Netro app -> Settings -> Sensors -> Select the sensor -> Change WiFi network/password.

Here is the instruction to restart 3 times (press the power button for 6 times)

1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off first by pressing the power button once.

2. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from white 
3. Press the button to turn on the sensor. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from yellow 
4. Press the button again to turn on the sensor. The LED should start to blink in white color.

Here is a demo video:

https://youtu.be/Vl-VlTkcaJE


Please let us know if it helps.


Thanks,

Netro Support

Master valve timing

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Netro Inc
Updated at 2020-12-05 02:35:33 UTC

Hi Joeac,


Thanks for your feedback and I will forward your suggestion to our R&D. Please let us know if you have any further questions through support@netrohome.com.


Thanks,

Netro Support

Sprinker offline (again) but watered without wanting (again)

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Netro Inc
Updated at 2020-11-26 01:20:34 UTC

Hi Haris,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 

Regards, 
Netro Support

Whisperer Battery

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Netro Inc
Updated at 2020-11-24 02:38:06 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue.


Regards, 
Netro Support

Sensor and zone of control

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Netro Inc
Updated at 2020-11-23 02:54:04 UTC
Hi Andrea,

Currently one sensor can only monitor up to 3 zones. I will forward your request to our R&D.

Thanks,
Netro Support

Meaningful integration to any home automation platform

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Netro Inc
Updated at 2020-11-18 06:38:23 UTC

Hi Jens,


Thanks for your feedback and I will forward it to our R&D.


Thanks,

Netro Support

App stuck on Idle

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Netro Inc
Updated at 2020-11-18 06:37:38 UTC

Hii Pam,

When your device is in "idle" mode, watering will not be executed. If you want to start watering, please go to Settings->Controller->Enabled. Please let us know if you have any further questions.


Thanks,
Netro Support
 

Editing “Programmed” schedules

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Netro Inc
Updated at 2020-11-17 07:59:13 UTC

Hi Stan,


After editing the program name,  please press "done" or "return" on the input of your phone and see if it works.


Thanks,

Netro Support

Offline buy watered

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Netro Inc
Updated at 2020-11-10 00:50:49 UTC

Dear Haris,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Manual winter program not working

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Netro Inc
Updated at 2020-11-04 07:23:42 UTC

Hi Curt,


Your smart zone level is advanced. This is the default setting of Netro watering controller's smart watering. In this level, your zones will be watered automatically by Netro with smart schedules. 


If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.(Settings->Zones->Smart Zone)

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Support

Sprite - Manual Access for Technician

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Netro Inc
Updated at 2020-11-04 00:57:07 UTC

Dear customer,


You can use our shared user function by adding manager of your each device which might be helpful. Please see this article about how to use the shared user. http://www.netrohome.com/forum/posts/147 Please let us know if you have further questions.

If you want to interize your system, you can look at this video to find some useful information. 
https://www.youtube.com/watch?v=s3YRbJYmvgA&t=99s

This information is on Netro forum. http://www.netrohome.com/forum/posts/96

Please let us know if you have further questions.

Thanks,
Netro Support

Didn’t water. Exclamation point inside of triangle

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Netro Inc
Updated at 2020-11-04 00:49:22 UTC
When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,
Netro Support

Add zones manually in queue

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Netro Inc
Updated at 2020-11-04 00:45:01 UTC

Hi Haris,


We have sent instructions with screenshots to your email. Please let us know if it works.


Thanks,

Netro Support

How do I turn off for Winter?

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Netro Inc
Updated at 2020-10-31 00:47:08 UTC

Hi Paul,


You can put Sprite in "paused" mode to shut your unit off for the winter. To put Sprite in "paused" mode, you can go to Settings->Controller->Enabled.


Please let us know if you have further questions.

Thanks,
Netro Support

New user

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Netro Inc
Updated at 2020-10-29 02:25:24 UTC

Hi Haris,


To rearrange the zones in a watering cycle, you can create programs in Settings->Programs.  You can create a program, and add zones one after one to change the default sequence.


Thanks,

Netro Support

Whisperer sensor in Romania, Europe

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Netro Inc
Updated at 2020-10-26 05:39:15 UTC

Hi Stefan,

Thanks for contacting us and we are glad to hear you like our products!. You can buy Whisperer sensor on our own website and we ship to Romania  https://www.netrohome.com/. We can ship your order from our Germany warehouse or UK warehouse after you place the order which will avoid tax and customs.

Thanks,
Netro Support 

Email address length

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Netro Inc
Updated at 2020-10-26 05:35:43 UTC

Hi Alberto ,


I haved forwarded this issue to our R&D. Currently you can login your account with your Netro user name.


Thanks,
Netro Support

How to cancel a watering schedule alreAdy started.

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Netro Inc
Updated at 2020-10-26 05:34:18 UTC

Hi David,


If the zone is already running, you will need to go to the home screen of the Netro app and press the square stop button to shut off the running zone.
If you want to cancel a future run, you can go to the Schedule page, select the day and skip the user programs. For Smart schedules, it does not make a lot of sense to skip a certain run because that will only push the run later in the day as the system is trying to maintain the moisture level. However, you can always skip all the schedules for that day.

Thanks,

Netro Support