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Netro Inc


Answers

Rain Snow Delay

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Netro Inc
Updated at 2020-09-10 05:47:27 UTC

Dear RH,


If you turn on the smart zone feature, Netro will skip the schedules (including manual schedules from user programs) when there is a chance of significant rain(0.2 inch). 


We noticed there's rain forecast in your area but Netro did not skip watering because the rain probability is small: 38%. We take the forecasted precipitation and multiply it by the probability of rain. If the result is 0.2 inches or higher, than we will cancel watering schedules. For example, if rainfall is 0.2 inches but probability is 50%, then 0.2*.5 = .1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.4 inches with 50%, then the Smart Zone will cancel the watering schedule for that day.


You could customized the weather restrictions now as well. By default, Netro skip schedules today and tomorrow if today rains more than 1 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 1 inch. The setting is in "setting -> preferences -> rain". 


Thanks,

Netro Support

Shut down for winter

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Netro Inc
Updated at 2020-09-10 05:44:08 UTC
Dear Chad,

Thanks for contacting us. To stop watering during winter, you can put Sprite in "paused" mode in winter, you will have winterize your system. First you will have to blow out the sprinkler. You can look at this video to find some useful information. https://www.youtube.com/watch?v=s3YRbJYmvgA&t=99s

Then you can put Sprite in "paused" mode just in case some one (for example the kids) accidentally starts a manually run from the app. To put Sprite in "paused" mode, you can go to Settings->Controller->Enabled. This information is on Netro forum. https://www.netrohome.com/forum/posts/96

Please let us know if you have further questions.

Regards,
Netro Support

Netro and Google home

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Netro Inc
Updated at 2020-09-09 04:56:50 UTC

Dear Cesar,


Please check this forum article and follow the steps to connnect with google home. Please let us know if it works.

https://www.netrohome.com/shop/user_guides/4


Thanks,

Netro Support

Temporarily stop all watering

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Netro Inc
Updated at 2020-09-08 07:27:00 UTC

Hi Williams,


To put Sprite in "paused" mode, you can go to Settings->Controller->Enabled. This information is on Netro forum. https://www.netrohome.com/forum/posts/96


If you set Sprite in paused mode, you will not lose settings or wifi connection.

Thanks,
Netro Support

Remove Plant Sensor dropdown

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Netro Inc
Updated at 2020-09-07 05:50:07 UTC

Hi Scott,


We have removed  “Plant Sensor” from dropdown menu from the server side for you.


Thanks,

Netro Support

controller kept go offline

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Netro Inc
Updated at 2020-09-05 08:27:20 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 


Thanks

Regards, 

Netro Support

Sensor watering adjustment doesn't work - bug

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Netro Inc
Updated at 2020-09-04 05:19:10 UTC

Dear Roman,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look to this issue. 

Thanks

Regards, 
Netro Support

Whisper sensor

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Netro Inc
Updated at 2020-09-03 06:56:17 UTC

Dear Randle,


The sensor can only measure the humidity of the place where it is inserted but not an large area. It cannot measure the soil moisture level within a few meters of the surrounding area.  However, the general humidity of the soil where sensor is inserted does not have much difference.  So when inserting it,  we suggest find a place which represents the average condition for your zone, not place sensor in  special places, such as edges, pits, blocked places, etc.


Thanks,

Netro Support

Keeps watering even though it rains

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Netro Inc
Updated at 2020-09-03 06:53:15 UTC

Dear Oleg,


If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain. However, we found you have disabled the smart zone feature so Netro will not skip watering when it's raining.


If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule. For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Support

Email too long in android app

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Netro Inc
Updated at 2020-09-03 00:58:24 UTC

Hi Christoforos,


I haved forwarded this issue to our R&D. Currently you can login your account with your Netro user name.


Thanks,

Netro Support

Add manager

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Netro Inc
Updated at 2020-08-31 02:40:58 UTC

Hi Fabio,


We have checked your wife's account and the device shows up on the Home page. Could you please use your wife's app to take a screenshot on the home page and send us email to support@netrohome.com with the screenshot?


We will have our technician look to this issue. 


Regards, 
Netro Support

Battery not charging

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Netro Inc
Updated at 2020-08-22 06:21:41 UTC

Hi Petar,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look to this issue. 

Regards, 
Netro Support

Watering Adjustment not working

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Netro Inc
Updated at 2020-08-21 21:29:50 UTC

Dear customer, 


Netro did water your yard when sensor reports low moisture. For example, on 20th, Netro watered from 5:22 for 10 minutes. Similar for other dates. 


Currently, we limit water at most once per day. So even if sensor reports low moisture on the evening, Netro will not water again as already watered in the early morning. If sensor keeps reporting low value, please check and ensure this is no gap between sensor and soil, as the air between them could introduce noise, push the soil around sensor tight. 

Unable to reset into Host mode to change WiFi setting

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Netro Inc
Updated at 2020-08-17 03:04:10 UTC

Dear Dabo,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

What does this mean?

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Netro Inc
Updated at 2020-08-17 03:03:12 UTC

Dear Bowie,


When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.


The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

It could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,
Netro Support

No funciona

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Netro Inc
Updated at 2020-08-17 03:01:41 UTC

Dear Fre,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 


To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Please let us know if it works.


Thanks,

Netro Support

Battery not holding charge

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Netro Inc
Updated at 2020-08-17 02:57:46 UTC

Dear Steve,


Sorry for the late reply. Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Lost connection on holidays

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Netro Inc
Updated at 2020-08-17 02:55:18 UTC

Dear customer,


Sprite will continue to execute the next 32 pre-loaded schedules if the wifi connection is lost.


Thanks,

Netro Support

Network error

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Netro Inc
Updated at 2020-08-17 02:51:10 UTC

Dear customer,


We have received your email and we will get back to you with a solution through email.


Thanks,

Netro Support

Sensor umidity

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Netro Inc
Updated at 2020-08-10 11:37:08 UTC

We noticed that you have just install the sensor for few days. Any possible the soil is very wet recently due to rain or irrigation? Our sensor has self-learning capability, but could take 1-2 weeks to learn. If it's still very high later, please report to us.