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Netro Inc


Answers

Anyone actually Beta Testing

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Netro Inc
Updated at 2021-06-30 05:05:41 UTC

Dear customer,


We have already included you to our test user list. The beta version will be ready next week and we will let you know.


Thanks again for your support.

Regards,
Netro Support

Installation of my Device

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Netro Inc
Updated at 2021-06-30 04:49:51 UTC

Hi JD,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Text Font on rain and irrigation chart

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Netro Inc
Updated at 2021-06-28 06:42:21 UTC

Hi Shawn,

 

Currently the font size cannot be adjusted. I will forward your request to our R&D.

 

Thanks,

Netro Support


Why

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Netro Inc
Updated at 2021-06-28 05:58:05 UTC

Hi Bruce,


Could you please let us know which zone is your front yard and we will look into this issue.


Thanks,

Netro Support

Zero Readings

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Netro Inc
Updated at 2021-06-28 05:54:02 UTC

Dear Billy,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Able to create zones with Pixie?

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Netro Inc
Updated at 2021-06-25 02:08:39 UTC

Hi Mike,


Currently Netro only allows one sensor to be assigned to one Pixie timer.  Multiple zones for one Pixie timer cannot be created. 


Thanks,

Netro Support

Can’t Delete Whisper Sensor

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Netro Inc
Updated at 2021-06-25 02:05:49 UTC

Hi Mike,


We have helped you deleted the standalone sensor from the server side.


Thanks,

Netro Support

Sensor not reading moisture

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Netro Inc
Updated at 2021-06-25 02:01:28 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Reset whisper sensor

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Netro Inc
Updated at 2021-06-25 02:00:53 UTC

Hi Yuriy , 

You will need to press the button 5-6 times to reset the sensor: 

1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off first by pressing the power button once. 

2. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from white 

3. Press the button to turn on the sensor. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from yellow 

4. Press the button again to turn on the sensor. The LED should start to blink in white color. 

Here is a demo video: https://youtu.be/Vl-VlTkcaJE Please let us know if it works. 


Thanks, 

Netro Support

Still irigates on rain days

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Netro Inc
Updated at 2021-06-25 01:56:44 UTC

Dear Anyhony, 


We found you have selected rain expectation. Netro takes the forecasted precipitation and multiply it by the probability of rain. If the result is 0.2 inches or higher, than we will cancel watering schedules. For example, if rainfall is 0.2 inches but probability is 50%, then 0.2*.5 = .1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.4 inches with 50%, then the Smart Zone will cancel the watering schedule for that day. It is possible that in the early morning the rainfall did not reach 0.4 inch.   We found Netro skipped your schedules later in June 24. 


Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly. 


Thanks, 

Netro Support




Fine-tuning smart watering for rotors

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Netro Inc
Updated at 2021-06-23 05:01:56 UTC

Hi Ken,


To increase watering account, you can choose boost mode through settings->zones->specific zone number->smart zone-enabled->Mode. You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. 


Also, you can create your own programs if you think the smart watering is not enough.


Thanks,

Netro Support

Richtiger niederschlag

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Netro Inc
Updated at 2021-06-23 02:16:38 UTC

Hi Gregor,


Thanks for your feedback and I have forwarded it to our R&D. We will fix this issue.


Thanks,

Netro Support

Smart watering

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Netro Inc
Updated at 2021-06-21 07:55:40 UTC

Hi Scott,


This is not supported. As a workaround, you can go to settings->zones->specific zone number->smart zone-enabled->Mode ,select "customized" mode to adjust watering by providing the preferred moisture level to add/skip watering and flow rate of your sprinklers. 


Thanks,

Netro Support

Programs that ignore sensors?

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Netro Inc
Updated at 2021-06-21 07:50:33 UTC

Hi Jacques, 


You can set moisture to skip watering at 100% through Settings - > sensors - > watering adjustment - > moisture to skip water.The humidity will never reach 100% so it will never skip your zones. 


Thanks, 

Netro Support



Rescheduling smart watering cycle

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Netro Inc
Updated at 2021-06-21 05:44:09 UTC

Hi Bob, 


Do you want to clear all the smart watering schedules and generate a new watering schedule? If so, you will need to do a  hard reset. Netro will adjust smart watering schedules if there's any change in your zone settings. For example, change the soil type and sprinler type. 


Thanks, 

Netro Support


Google home

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Netro Inc
Updated at 2021-06-19 05:10:53 UTC

Hi Sasha,


Did you try other command e.g. "OK Google, start watering"?  "OK Google, talk to Netro Home". Could your provide us more details. If you are using the Google Home APP, does it work if you click the start button? If you using voice command, any feedback or error messages? 


Thanks,

Netro Support

Controller keeps going offline

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Netro Inc
Updated at 2021-06-19 05:02:30 UTC

Dear customer,


We will look into this issue and get back to you soon.


Thanks,

Netro Support

Smart zone predictions?

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Netro Inc
Updated at 2021-06-18 07:20:47 UTC
On the schedule page, you could find the reason of no watering. There are two reasons: 1. skip by sensor moisture, which is set to skip program is moisture is larger than 80% (settings->sensor->water adjustment). 2. skip by weather forecast. The setting is in setting->rain, you have set the threshold to be 0.2 and set the skip days as "Previous day" and "rainy day". According to your setting, Netro skips programs on 17th. You could update your setting if you want. 

How to turn off Smart control

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Netro Inc
Updated at 2021-06-18 06:56:35 UTC

Hi Riccardo,


Please go to Settings->Zones->Smart Zone and toggle the enable button. When the smart zone is disabled, the system will strictly follow the user program to water the zones. For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111 


Thanks, 

Netro Support

Network error

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Netro Inc
Updated at 2021-06-18 02:41:56 UTC

Dear customer, 


To add a manager, please first let the manager register Netro account email as a shared user. Please check this article https://netrohome.com/forum/posts/147 

If this issue still occurs, could you please send us email to support@netrohome.com with the screenshot? We will have our technician look into this issue. 


Thanks,

Netro Support