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Netro Inc


Answers

Backup

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Netro Inc
Updated at 2021-06-17 13:47:31 UTC

Dear customer,


Yes, for Spark you can setup a local backup program stored on-device which is nonvolatile. The backup program does not depend on the cloud server and will always run. 


For Sprite, it only stores 32 watering schedule pre-calculated in the cloud.


Thanks,

Netro Support

Smart watering with an irrigation pump

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Netro Inc
Updated at 2021-06-17 13:44:29 UTC

Yes, the pump does not turn off between two continuous watering schedules. For example:


Zone 1: 8:00 -> 8:10

Zone 2: 8:10 -> 8:20


However, the pump turns off for the gap between two noncontinuous watering schedules. For example:


Zone 1: 8:00 -> 8:10

Zone 2: 8:15 -> 8:20


Why such erratic scheduling when using smart watering?

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Netro Inc
Updated at 2021-06-17 06:01:42 UTC

Dear customer, 


For smart schedules, your zones will be watered automatically by Netro with smart schedules. Netro's algorithm allows the moisture level to deplete to a low level (recommended by EPA) before next watering, as your different zones have different settings and different moisture levels, the watering will not be on the same day or in order. 

For example, if the moisture level for zone 1,2 is low at 50% today, for zone 5, 6, 7 at 70% today, Netro will water zone 1-2 today and water 5,6,7 in the following days. Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff. 


If you think the watering frequency is too high for your zones, you can go to Settings->zones->specific zone number->smart zone-enabled->Mode to choose your preferred mode. 


Thanks, 

Netro Support




System stuck on watering

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Netro Inc
Updated at 2021-06-17 05:40:55 UTC

Hi Haris,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Watering adjustment settings

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Netro Inc
Updated at 2021-06-16 01:12:29 UTC

Hi Lyndon,


Could you please let us know your plant type? 


Thanks,

Netro Support

whisperer + smartzone

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Netro Inc
Updated at 2021-06-15 07:18:01 UTC

Hi Alfonso, 

As your zones are attached to the same sensor, Netro's smart schedules should be almost identical for all zones. It's different now because you had manually water the two zones before with different time, so each zone have different estimated moisture level and different smart schedules. If you check the smart schedules in the following days, the smart watering duration should be almost the same. 


Thanks, 

Netro Support


Manual runs not working and watering during rain

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Netro Inc
Updated at 2021-06-15 07:11:52 UTC

Hi Rebekah,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks,
Netro Support

Whisperer Bad Readings

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Netro Inc
Updated at 2021-06-15 07:09:56 UTC

Hi Billy, 


We have also received your email and we will help you solve this issue. 


Thanks, 

Netro Support


Change sensor zone?

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Netro Inc
Updated at 2021-06-15 03:02:29 UTC

Dear customer,


You can currently keep your defective timer and we can help you remove your sensor to your new replacement timer when your replacement arrives. Then we can delete the defective timer for you. In this way you do not need to re-adding it back to your wifi network.


Thanks,

Netro Support

Connection issue

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Netro Inc
Updated at 2021-06-15 02:33:32 UTC

Dear customer,


Please try close all your other app opened in the backstage. And reboot your smart phone. Then do this installation process agian.


Also, could you please let us know your smart phone type?

Thanks,
Netro Support
 

Installation of sprite

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Netro Inc
Updated at 2021-06-15 02:32:31 UTC

Hi Mark,


Are you using Netro Sprite controller or Netro Pixie timer? Could you please send us the screenshot to support@netrohome.com and we will look into this issue.


Thanks,

Netro Support

Text overlap in App

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Netro Inc
Updated at 2021-06-15 02:30:34 UTC

Hi Kevin,


I will forward this issue to our R&D. Could you please reduce the number of words as a workaround?


Thanks,

Netro Support

Confused....to sensor or not to sensor?

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Netro Inc
Updated at 2021-06-15 02:24:52 UTC

Hi Kevin,


We checked and we found you have enabled the self-learning feature and currently the learning is 70%. Is the moisture data not proper?


Thanks,

Netro Support

Whisperer won't blink white during setup

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Netro Inc
Updated at 2021-06-15 02:01:27 UTC

Hi Kevin,


You sensor might be completely out of power. Please place the sensor under direct sunlight for another 3~5 days to see if it works. Then press the power button agian, it will flash in white color. Also, do you have an incandescent lamp at home? If so, you can try to put the sensor under the incandescent lamp for 24-48 hours and it may come back to work.


Thanks,
Netro Support
 

Skipping watering

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Netro Inc
Updated at 2021-06-11 06:10:45 UTC

Hi Sid,


Could you please let us know on which day Netro skip your 2 flower bed zones? What zones are your flower bed zones?


Thanks,

Netro Support

time irrigation stats proposal in new App

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Netro Inc
Updated at 2021-06-11 05:04:20 UTC

Hi Jose,


Thanks for your suggestion and I will forward it to our R&D. We will discuss about it.


Thanks,

Netro Support

Choice of irrigation hardware

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Netro Inc
Updated at 2021-06-11 02:05:27 UTC

Hi Lyndon,


The solenoid should be 24v ac. For your question, I will forward it to our R&D and get back to you soon.


Thanks,

Netro Support

Spark not watering lawn

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Netro Inc
Updated at 2021-06-10 08:40:54 UTC
Dear customer,

We got weather data from darksky.net, it may provide small rainfall amount which could be ignored by other weather providers. You can check the rainfall amount in the discover page (e.g. 0.3inch on Wed). If Darksky doesn't work well in your area, you could try other weather provider in setting->controller->weather provider.


Thanks,

Netro Support

Network Error With Code: 3404

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Netro Inc
Updated at 2021-06-10 01:01:22 UTC

Dear customer,


Could you please send us email to support@netrohome.com?


We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Low pressure on pixie

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Netro Inc
Updated at 2021-06-09 02:02:45 UTC

Hi  Martin,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support