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Netro Inc


Answers

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Netro Inc
Updated at 2021-06-08 06:19:21 UTC

Hi Gianluca,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Whisperer in the UK

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Netro Inc
Updated at 2021-06-08 06:16:38 UTC

Hi Lyndon,


Netro Whisperer sensor is available on our own website,  https://www.netrohome.com/shop We can ship the sensor directly to you from our UK warehouse.


Thanks,

Netro Support

Pause a location\device

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Netro Inc
Updated at 2021-06-07 02:23:55 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

beta tester

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Netro Inc
Updated at 2021-06-07 02:22:15 UTC

Hi Paolo,


Thanks for your interset. We will forward your Netro account email to our R&D and they will include it to our test user list.


Thanks again for your support.

Regards,
Netro Support

Schedule stopped working

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Netro Inc
Updated at 2021-06-05 06:05:00 UTC

Hi Alfonso,


Please go to the schedule page, tap the date and then select "cancel skip schedule" to see if it works.


Thanks,

Netro Support

Best time for irrigating

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Netro Inc
Updated at 2021-06-05 06:02:12 UTC

Hi Alfonso,


The best time of day to water a garden is in the morning, since that gives the plants time to dry off before nightfall. It's cooler and winds tend to be calmer so water can soak into the soil and be absorbed by the grass roots before it can evaporate.Leaving water on plants overnight can lead to mold. Watering your garden at the right time and using the right method will keep your plants healthy.


Thanks,

Netro Support


Manual Watering

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Netro Inc
Updated at 2021-06-04 01:39:55 UTC

Hi Kevin,


If you adjust the watering duration to 60 minutes for the instant manual watering, will netro fail to execute the 60 minutes's watering and stop watering at 30 minutes? If so, could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 


Thanks,

Netro Support


Weather

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Netro Inc
Updated at 2021-06-04 01:20:04 UTC

Hi Gianluca,


Netro supports Dark Sky, AccuWeather, OpenWeatherMap and WeatherUnderground. We will more sites in the future. We suggest you visit the official website to check the historical data to choose the most accurate one. https://darksky.net/  

https://www.accuweather.com/ 
https://openweathermap.org/ 

https://www.wunderground.com/ 


Thanks,

Netro Support

Moisture level correction

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Netro Inc
Updated at 2021-06-03 06:02:03 UTC

Hi Junglim,


Currently Netro users are not allowed to reset the moisture level. We can help you reset the moisture level from our server side. Please let us know how you would like to reset the moisture level.


Thanks,

Netro Support

solid red light - spark controller

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Netro Inc
Updated at 2021-06-03 04:49:08 UTC

Dear customer,


Thank you and we have replied your email through Netro support email.


Thanks,

Netro Support

Sensor inputs

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Netro Inc
Updated at 2021-06-02 03:10:26 UTC

Hi Andy,


Netro integrates with IFTTT and you can see if it works through IFTTT. Here's the instruction about IFTTT:https://www.netrohome.com/shop/user_guides/6


Thanks,

Netro Support

60 minute limit

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Netro Inc
Updated at 2021-06-02 03:07:56 UTC

Dear customer,


Thanks for your feedback and I have forwarded it to our R&D. We will discuss about it.


Thanks,

Netro Support

UK watering restrictions

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Netro Inc
Updated at 2021-06-02 03:02:33 UTC

Hi Andy,


Currently our regulation database only covers some cities in UK. It takes some time for us to cover all the water regulations in UK and we are not sure about the time.


If your local regulation is missing, you can write to us support@netrohome.com and we will check and update our regulation database accordingly within a few days.


Thanks,

Netro Support

Mancata irrigazione

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Netro Inc
Updated at 2021-06-01 08:17:31 UTC
Hi Cristian,
We have also received your email and we will have our technician look into this issue. 


Thanks,
Netro Support

Sign it

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Netro Inc
Updated at 2021-06-01 08:16:40 UTC

Hi Matthew,


Could you please let us know your smart phone brand and type? By default, Netro does not require password every time.


Thanks,

Netro Support



Wi-Fi connectivity

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Netro Inc
Updated at 2021-06-01 08:08:21 UTC
Dear customer,

We have also received your email and we will have our technician look into this issue. 


Thanks,
Netro Support

Completely ater

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Netro Inc
Updated at 2021-06-01 08:07:46 UTC

Hi Bruce,


Do you start instant manual run from the home page and Netro waters only three minutes? You can tap the value on the home page to change the watering duration. You can also go to Settings->Programs to create your watering programs and set certain amount of watering time.


Thanks,

Netro Support

Custom weather sources possible?

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Netro Inc
Updated at 2021-06-01 08:03:24 UTC

Hi Yuriy,


If the default weather provider (DarkSky) doesn't work for you, you could try other weather source in settings->controller->weather provider. Netro supports Weather Underground PWS, in which you can specify the weather station you want to use. 


Thanks,

Netro Support

Wisperer not working

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Netro Inc
Updated at 2021-06-01 08:02:14 UTC

Hi Andrea,


We have also received your email and we will have our technician look into this issue. 


Thanks,
Netro Support

Set a kind of alarm to know when the controler is working

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Netro Inc
Updated at 2021-05-31 02:35:19 UTC

Hi Petro, 


We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. Please let us know if you are interested in trying this feature and if yes we will enable it internally for you. In the next app release there will be a public on/off control for this feature. 


Thanks, 

Netro Support