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Netro Inc


Answers

Sign it

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Netro Inc
Updated at 2021-06-01 08:16:40 UTC

Hi Matthew,


Could you please let us know your smart phone brand and type? By default, Netro does not require password every time.


Thanks,

Netro Support



Wi-Fi connectivity

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Netro Inc
Updated at 2021-06-01 08:08:21 UTC
Dear customer,

We have also received your email and we will have our technician look into this issue. 


Thanks,
Netro Support

Completely ater

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Netro Inc
Updated at 2021-06-01 08:07:46 UTC

Hi Bruce,


Do you start instant manual run from the home page and Netro waters only three minutes? You can tap the value on the home page to change the watering duration. You can also go to Settings->Programs to create your watering programs and set certain amount of watering time.


Thanks,

Netro Support

Custom weather sources possible?

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Netro Inc
Updated at 2021-06-01 08:03:24 UTC

Hi Yuriy,


If the default weather provider (DarkSky) doesn't work for you, you could try other weather source in settings->controller->weather provider. Netro supports Weather Underground PWS, in which you can specify the weather station you want to use. 


Thanks,

Netro Support

Wisperer not working

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Netro Inc
Updated at 2021-06-01 08:02:14 UTC

Hi Andrea,


We have also received your email and we will have our technician look into this issue. 


Thanks,
Netro Support

Set a kind of alarm to know when the controler is working

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Netro Inc
Updated at 2021-05-31 02:35:19 UTC

Hi Petro, 


We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. Please let us know if you are interested in trying this feature and if yes we will enable it internally for you. In the next app release there will be a public on/off control for this feature. 


Thanks, 

Netro Support

How program without smart program

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Netro Inc
Updated at 2021-05-31 02:32:49 UTC

Hi Petro, 


If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic (Settings->Zones->Smart Zone), which only skip rainning days for your programmed schedule. For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111 


Thanks, 

Netro Support


How do I do long uninterrupted watering?

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Netro Inc
Updated at 2021-05-28 05:04:34 UTC

Dear customer,


Netro breaks the watering into many pieces to avoid water runoff. You can create muliple programs for each zone to water for 4 hours.  The maximum watering time for each program is 60 minutes. If you want to water more than 60 minutes, just create another program for this zone. 


Thanks,

Netro Support

Buggy system or bad communication

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Netro Inc
Updated at 2021-05-25 07:56:18 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Connect one whisperer to two pixies

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Netro Inc
Updated at 2021-05-25 06:39:24 UTC

Dear customer,


One Whisperer sensor can only connect to one Pixie timer.


Thanks,

Netro Support

2 controllers with one water supply

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Netro Inc
Updated at 2021-05-24 05:47:22 UTC

Dear Brad,


Currently the controllers are independent from each other.  Multiple controllers are not aware of each other now.


For users who have more than 12 zones, we are thinking about recognizing additional controllers as extensions, not as different units. When adding a second controller, it becomes zones 13-24, the third would be 25-36, etc. In this way, there will be no overlapping of watering times and users can see one schedule for the day and do not need to switch between controllers.

I think one possible workaround it to add restrictions, for example, you can tell one controller to only water on even days and the other one to water on odd days. Or one controller to only water before 7am and the other one only water after 7am.

For new plant,  you can use the "New Plant" mode of smart zone.Please go settings->zones->specific zone number->smart zone-enabled->Mode->new plant.


Thanks,

Netro Support


Sensor usage

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Netro Inc
Updated at 2021-05-24 05:43:26 UTC

 Dear Ilya,


Netro allows one sensor to monitor up to 3 zones but you will need to make sure the zones have similar environmental conditions. You can go to  Settings->Sensors, select a sensor, go to Zones and select the zones you would like to monitor.


Thanks,

Netro Support

Netro Pixie Timer

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Netro Inc
Updated at 2021-05-24 05:39:45 UTC

Hi Claudinne, 


Netro does not work with  low pressure or gravity watering systems. 


Thanks, 

Netro Support

Learning

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Netro Inc
Updated at 2021-05-24 00:58:00 UTC

Hi John,


It takes about 4~5 days.


Thanks,

Netro Support

If I stop one of my zones from watering it keeps trying Help!!!

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Netro Inc
Updated at 2021-05-21 06:27:40 UTC

Dear customer,


Please unplug the power and check if the water stops. If the water continues, your sprinklers or valves might have some issues. Also, please make sure you are using an AC power adapter instead of a DC power adapter.

bad wireless?

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Netro Inc
Updated at 2021-05-20 01:21:19 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

"MQTT(port 1883) is blocked by the router"

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Netro Inc
Updated at 2021-05-20 01:20:43 UTC

Dear customer,


We have also received your email and we will get back to you soon.


Thanks,

Netro Support

Whisperer connexion

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Netro Inc
Updated at 2021-05-20 01:19:26 UTC

Hi Jean,


Please follow the steps to see it if works.


1. firstly, tap on "setup wifi", link to your smart phone wifi settings and connect to the temporary wifi "Netro_PLS_XXX".  

2. Quickly return to your Netro app, still in step 3 of 6, tap on "Next" button, select your homewifi and input your home wifi password.


If it still fails, please send us email to support@netrohome.com with your Netro account registered email. We will have our technician look into this issue. 


Thanks,

Netro Support

Programs Setup

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Netro Inc
Updated at 2021-05-18 08:05:41 UTC

Hi fernando, 


I think what you are looking at is the watering duration for the instant manual run (not the user program) in the zone sections shown on the home page. The system remembers the last duration of the instant manual run and displays that on the home page. The watering time for the program remains unchanged. You can go to Settings->Programs or Settings->Schedules\ to verify. 


Please tap on the "15:00" text and there will be a window pop up for changing that value. 


Thanks, 

Netro Support


Turning off wayer

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Netro Inc
Updated at 2021-05-17 07:09:36 UTC

Hi Bruce,


You can use the instant manual run feature on the Home page to turn on and off the zones instantly. The blue play button is for instant manual run for your zones. You can tap the "05:00" time value to change the watering duration to 1 minute.

Tap the blue button and there will be a pop up window. When the zone is being watered, the zone area will become blue and watering duration is shown in the lower left corner of the zone area. Tap the red square to stop watering.


Thanks,

Netro Support