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Netro Inc


Answers

Whisperer stop working

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Netro Inc
Updated at 2021-05-12 05:06:40 UTC

Hi Gianluca,


We have received your email and we will get back to you soon.


Thanks,

Netro Support

Where do I have to install the whisper sensor?

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Netro Inc
Updated at 2021-05-12 05:05:47 UTC

Hi Paolo,


Sensor is waterproof and you can put it outdoors to know the soil condition.


Thanks,

Netro Support

Whats the difference between Forecast and Expectation

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Netro Inc
Updated at 2021-05-12 02:06:33 UTC

Hi Julio,


The expectation mode takes the forecasted precipitation and multiply it by the probability of rain which is more accurate. If the result is 0.2 inches or higher, than we will cancel watering schedules. For example, if rainfall is 0.2 inches but probability is 50%, then 0.2*.5 = .1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.4 inches with 50%, then the Smart Zone will cancel the watering schedule for that day.


Thanks,

Netro Support


Update Firmware

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Netro Inc
Updated at 2021-05-12 02:06:00 UTC

Hi Tognaz, 


2.5.3 is the latest version of the app and the latest firmware verison of Netro is 2.2.0. 


Thanks, 

Netro Support

Pixie displays Soil Moisture reading without any sensor

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Netro Inc
Updated at 2021-05-11 04:59:32 UTC

Hi Michael,


The soil moisture reading displays on home page even without a sensor assigned. We just checked your account and we found the smart watering is every nine days in April, this this due to the rain. The default watering frequency is every 5 days and you can check it in Settings->Garden->Smart Zone->Estimated frequency and duration. However, the actual watering frequency and duration may vary due to weather. If you want to adjust the  frequency and duration, you can change watering mode in Settings->Garden->Smart Zone->Mode.


Thanks,

Netro Support

Latest software update

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Netro Inc
Updated at 2021-05-11 01:06:07 UTC

Hi Sheryl,


2.5.3 is the latest Netro Sprite software version and we will release the next version this month.

Whisper

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Netro Inc
Updated at 2021-05-05 05:56:42 UTC

Dear Richard,


The RED led light flashes means the device is completely out of battery now, which will need more time to charege it up. 

Please keep the sensor under direct sunlight for another 3-5 days, and press the power button again. Please let us know if it works.


Thanks,

Netro Support

Whisperer shows different data on hourly vs daily humidity

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Netro Inc
Updated at 2021-05-05 05:55:03 UTC

Dear Panos,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Whisperer in the UK

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Netro Inc
Updated at 2021-05-05 05:53:50 UTC

Dear customer,


You can buy the Pixie timer from Amazon.uk and it will be directly shipped to you. https://www.amazon.co.uk/Netro-Faucet-Connected-Powered-Weather/dp/B085Z7K4BC?pd_rd_w=0Dfa4&pf_rd_p=6f3c660c-d5f2-4bb2-94a5-224dc9e931aa&pf_rd_r=2SZQ2VXCHGCAWPKM9G6F&pd_rd_r=fda88829-af30-4b0a-960d-8179e0c8962e&pd_rd_wg=s9hUY&pd_rd_i=B085Z7K4BC&psc=1&ref_=pd_bap_d_rp_1_i


Pixie works with the Whisperer sensor without needing a bridge, you will just need to make sure they are under the same wifi.


Thanks,

Netro Support

Latest software update

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Netro Inc
Updated at 2021-05-05 05:51:48 UTC

Hi Sheryl, 


I will check the version and get back to you later.


Thanks, 

Netro Support


Internet connection

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Netro Inc
Updated at 2021-05-05 01:45:43 UTC

Hi Sheryl,


We have received your email and we have replied to you through email.


Thanks,

Netro Support

Scheduled Runs not turning on but app shows they ran

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Netro Inc
Updated at 2021-05-05 01:43:59 UTC

Dear customer,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 


To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Please let us know if it works.


Thanks,

Netro Support

soil fertility

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Netro Inc
Updated at 2021-05-05 01:42:48 UTC

Hi Jose,


Currently the Whisperer sensor doesn’t measure the soil fertility and I will forward your request to our R&D.


Thanks,

Netro Support

One of my zones isn't smart watering

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Netro Inc
Updated at 2021-05-05 01:41:31 UTC

Hi Mitch,


The smart watering level of one of your zones is level basic so there are not smart waterings for this certain zones. Please go to Settings->Zones->Smart Zone to check. For basic level, no smart schedule will be generated. You will need to add programs manually (go to Settings->Programs to add programs). Please view this article for more information about smart watering: https://www.netrohome.com/forum/posts/111


Thanks,

Netro Suppot 

To many watering with smart option

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Netro Inc
Updated at 2021-05-05 01:36:41 UTC

 Dear Adrian,


Netro calculates the smart schedules also based on the soil type. We noticed some of your zones are watered multiple times a day, this is because you selected clay soil as your soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.


Thanks,

Netro Support

Adjusting watering amount to match restrictions

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Netro Inc
Updated at 2021-05-05 01:30:42 UTC

Hi Trevor,


Could you please report the local water regulation to support@netrohome.com? Netro will update the regulation database accordingly. To water once per week, you can go to Settings->Restrictions to create a restriction.


Thanks,

Netro Support

Any promotion codes/discounts available?

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Netro Inc
Updated at 2021-05-05 01:26:55 UTC

Dear customer,


We have also received your email and we have replied to you through email.


Thanks,

Netro Support

How to tell common wire

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Netro Inc
Updated at 2021-05-01 02:34:52 UTC

Dear customer,

Could you please send us email witht the picture of your old wiring to support@netrohome.com?


We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Whisper controlled zone down to 11%

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Netro Inc
Updated at 2021-04-29 03:06:58 UTC

Hi Simon,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

I live in the US but want my temperature in celsius

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Netro Inc
Updated at 2021-04-27 08:54:33 UTC

Dear customer,


The unit can be set to km/h in settings->account->unit->SI-w. Please let us know if you have any further questions. 


Thanks,

Netro Support