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Netro Inc


Answers

Cycle And Soak?

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Netro Inc
Updated at 2021-04-27 08:49:07 UTC

Dear customer,


You can add rest time for watering and it can be configured in the app (setting->preferences->scheduling->Rest time) 


Thanks,

Netro Support

Netro app discover tab

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Netro Inc
Updated at 2021-04-26 07:42:55 UTC

Dear Zee, 


The irrigation amount (CCF) is just an estimation. Netro knows how much time your garden has been watered, but doesn't know how large is your area. By default, Netro set the zone area as 1000 square feet, which could be much higher. If you want accurate estimation, please update the zone area in settings -> zones -> area

Run Off Adjustment?

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Netro Inc
Updated at 2021-04-26 06:58:23 UTC

Hi Carey,

Could you try to insert the sensor again and make sure the soil around it is tight enough. If there is large gap between the soil and sensor, the ai between them could generate large noise.If the problem still remains, please send us email to support@netrohome.com with your Netro account registered email.


For the run off issue,  you can add reset time between zones through Settings->Prefrences->Schedulling->Rest time. Please let us know if it works.


Thanks,

Netro Support

Can not connect to wifi

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Netro Inc
Updated at 2021-04-26 06:50:55 UTC

Hi Andrei,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Open tel zones atbthe same time

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Netro Inc
Updated at 2021-04-26 06:50:30 UTC

Hi Ivan,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.


Thanks,

Netro Support

Sprite -6 can;t get past netro IRC =wifie

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Netro Inc
Updated at 2021-04-24 00:59:57 UTC

Dear customer,


Please try reboot your smart phone and try the process again. After connect to "Netro_IRC_", please quickly back to your Netro app and click the Next button.


Please let us know the result. Could you also send us email to support@netrohome.com with your Netro account registered email?


Thanks
Regards,
Netro Support
 

Trigger a single zone based on zwave switch

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Netro Inc
Updated at 2021-04-23 06:18:47 UTC

Hi Moe, 


Netro has Public API and you can view from this article:https://netrohome.com/shop/user_guides/7 Please let us know if you have any further questions. 


Thanks, 

Netro Support






Zones

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Netro Inc
Updated at 2021-04-23 05:22:09 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Weather data

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Netro Inc
Updated at 2021-04-22 02:14:24 UTC

Dear customer,


Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch which is 5.08mm). The rain data is very small from this screenshot and it did not skip your smart watering. 


Besides, we take the forecasted precipitation and multiply it by the probability of rain. If the result is 0.2 inches or higher, than we will cancel watering schedules. For example, if rainfall is 0.2 inches but probability is 50%, then 0.2*.5 = .1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.4 inches with 50%, then the Smart Zone will cancel the watering schedule for that day.

Netro support three weather providers, which you can choose in settings->controller->weather provider. The default one is DarkSky which is usually the best of three. But you can try others to check if it is more accurate. 


Thanks,

Netro Support

How is soil moisture in app calculated?

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Netro Inc
Updated at 2021-04-22 02:03:42 UTC

Hi Mitch,

Currently the soil moisture is 100%. I think previously Netro has not updated the soil moisture level because the sever side gets and updates weather information every early morning at 4 am. The moisture level is determined by a lot of environmental parameter, weather forecast, soil light, sunlight, plant type and other factors. Sorry we accidentally deleted the previous reply and please let us know if you have any further questions.


Thanks,

Netro Support

Netro has power, but suppendly stoped working.

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Netro Inc
Updated at 2021-04-21 05:16:15 UTC

Hi Jason,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Whisperer

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Netro Inc
Updated at 2021-04-21 05:14:14 UTC
Dear Michael,

Please reset yout sensor an here is procedures for reset sensor to HOST Mode:

You will need to press the button 5-6 times to reset the sensor: 1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off first by pressing the power button once. 2. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from white 3. Press the button to turn on the sensor. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from yellow 4. Press the button again to turn on the sensor. The LED should start to blink in white color. Here is a demo video: https://youtu.be/Vl-VlTkcaJE


For more information, please refer to FAQ https://www.netrohome.com/shop/help_center?category=faq&serial=WHISPERER

Thanks
Regards, 
Netro Support

Email address

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Netro Inc
Updated at 2021-04-21 05:12:45 UTC

HI Troy,


Could you please send us email to support@netrohome.com with your Netro account registered email? We can change it for you.


Thanks,

Netro Support

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Netro Inc
Updated at 2021-04-21 05:12:04 UTC

Dear customer,


Please tap on the "5:00" text and there will be a window pop up for changing that value. Please let us know if it works.


Thanks,

Netro Support

Whisperer sensor soil type

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Netro Inc
Updated at 2021-04-19 06:57:43 UTC

Hi Aki,


Netro has self learning soil type model in Settings->Sensors->Self learning.


Thanks,

Netro Support

Multiple Pixies?

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Netro Inc
Updated at 2021-04-19 06:14:40 UTC

Dear customer,


Netro can manage multiple devices in one user's account and multiple Pixie timers can be controlled through the app as different zones and it does not require a controller. If you want to manually run the timers sequentially, you will have to switch between the pixie timers from the home page of the app to start watering. You can also create schedules for each timer to run them one after the other automatically. Please let us know if you have any further questions.


Thanks,

Netro Support

How to Set Schedule?

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Netro Inc
Updated at 2021-04-19 05:57:56 UTC

Hi Tony,


Could you please send us email to support@netrohome.com with your Netro account registered email and the screenshot?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

How to delete a device

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Netro Inc
Updated at 2021-04-19 05:56:19 UTC

Hi Carles,


We have deleted the "Sensor de planta" for you from our server side.


Thanks,

Netro Support

Time zone not supported

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Netro Inc
Updated at 2021-04-16 02:19:17 UTC

Dear customer,


We have updated the address, refresh weather data and re-calculate schedules for you device.


Thanks,

Netro Support

Manual start on demand

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Netro Inc
Updated at 2021-04-14 08:54:03 UTC

Dear customer,


Pixie is connected to the cloud service through WiFi. Because distanced WiFi connection consumes much power, Pixie will go to sleep mode to save power after 5 minutes when it is manually powered on.

If you have to water instantly, you can go to Settings -> Timer-> "Keep Online" and enable the feature. Note the timer may start to keep online the next day and battery consumption will be faster when the timer is in this mode. In the regular mode the timer is sleeping you will need to wait a bit. In the "Keep Online" mode yes you can start it instantly. Here is an article about this: https://www.netrohome.com/shop/user_guides/2

Thanks,

Netro Support