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Netro Inc


Answers

Zone not watering keep loading

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Netro Inc
Updated at 2021-04-14 01:27:32 UTC

Hi Fabio,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 


To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Please let us know if it works. If it still fails, please send us email to support@netrohome.com with your Netro account registered email.


Thanks,

Netro Support

My sprinklers keep watering beyond the timer

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Netro Inc
Updated at 2021-04-14 01:26:06 UTC

Hi Tony,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Notifications

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Netro Inc
Updated at 2021-04-13 02:25:47 UTC

Hi Imran,



Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release there will be a public on/off control for this feature.


Thanks,

Netro Support

How to delete a device

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Netro Inc
Updated at 2021-04-12 04:43:56 UTC

Hi Scott,


We have deleted the device named Plant Sensor for your from our server side.


Thanks,

Netro Support

Timezone not supported

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Netro Inc
Updated at 2021-04-12 04:41:22 UTC

Hi Shai,


Our technician will help you solve this issue and we will get back to you to later.


Thanks,

Netro Support

Moisture Level

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Netro Inc
Updated at 2021-04-10 02:21:53 UTC

Hi Des,


We can help you set the current moisture level for your zone from the server side and could you please send us email to support@netrohome.com with your Netro account registered email? 


Thanks,

Netro Support

Adding multiple sensors to a Pixie

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Netro Inc
Updated at 2021-04-10 02:20:02 UTC

Hi Phatd,


Sorry currently Netro Pixie timer only has one zone and adding multiple sensors to a Pixie is not available. 


Thanks,

Netro Support

How often should I water reseed

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Netro Inc
Updated at 2021-04-10 02:17:38 UTC

Hi Abel,


You can select the new plant mode (settings->zones->select a zone->smart zone) for your zone. The "new plant" method tries to keep the moisture level very high (above 85%).  The watering frequency is about every 1.5 day. We suggest watering in the early morning, since that gives the plants time to dry off before nightfall. It's cooler and winds tend to be calmer so water can soak into the soil and be absorbed by the grass roots before it can evaporate.


Please let us know if you have any further questions.


Thanks,

Netro Support

Does the Pixle have to be installed with the water coming into it on the "Hose Faucet Connection" side?

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Netro Inc
Updated at 2021-04-06 07:39:52 UTC

Dear customer,


Pixie water control valve one way only and it cannot shut off from either side. 


Thanks,

Netro Support

is there a firmware update that i can apply?

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Netro Inc
Updated at 2021-04-06 07:14:13 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Netro Doesn't respect watering hours in smart mode

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Netro Inc
Updated at 2021-04-06 07:13:41 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Can’t start Netro

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Netro Inc
Updated at 2021-04-06 07:11:22 UTC

Hi Joe,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Firmware update

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Netro Inc
Updated at 2021-04-05 08:29:03 UTC

Hi Francesco, 


Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 

Thanks 

Regards, 

Netro Support


Many inexplicable Manual runs

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Netro Inc
Updated at 2021-04-05 08:27:08 UTC

Hi Panos,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Instant watering

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Netro Inc
Updated at 2021-04-05 08:25:35 UTC

Dear Herman,

If you wan to water instantly, you can go to the home page to start manual watering or create a one time run program (Settings->Programs).


Thanks,

Netro Support

Light flashing

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Netro Inc
Updated at 2021-04-05 08:23:04 UTC

Dear customer,


Could you please let us know the light status? Is it blinking quickly? The Sprite unit will blink quickly whenever it is trying to (re)connect to a WiFi network. This happens when you first set up your unit, or whenever it loses its connection. If you have not changed your home WiFi, try to reboot the Sprite (unplug and replug the power) and the connection might be restored. It may also blink slowly when it is in host mode. This happens when you first plug in your Sprite or reset it, and indicates that it needs to go through the setup steps to connect to a home WiFi network.


Thanks,

Netro Support


What do the icons mean?

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Netro Inc
Updated at 2021-04-01 06:58:58 UTC

Hi Jim, 


The phone screen symbol means manual watering. 


When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not. 


The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes: 

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users) 

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication. 


If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.


 

Server offline

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Netro Inc
Updated at 2021-03-31 02:42:45 UTC

Hi Mirko,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Smart scheduling problem with sensor watering adjustment configuration

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Netro Inc
Updated at 2021-03-30 01:52:14 UTC

Hi Alfonso, 


We just checked your account and we found the smart watering is only for zone 3 and zone 4 now. Did you skip the smart watering for zone 1, 2 and 5? 


Thanks, 

Netro Support

Is SQ Footage needef in the app for each zone

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Netro Inc
Updated at 2021-03-29 07:49:27 UTC

Hi Kevin, 


The zone area will not affect smart watering. It is used to calculate water usage. 


Thanks, 

Netro Support