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Netro Inc


Answers

Whisperer sensor soil type

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Netro Inc
Updated at 2021-04-19 06:57:43 UTC

Hi Aki,


Netro has self learning soil type model in Settings->Sensors->Self learning.


Thanks,

Netro Support

Multiple Pixies?

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Netro Inc
Updated at 2021-04-19 06:14:40 UTC

Dear customer,


Netro can manage multiple devices in one user's account and multiple Pixie timers can be controlled through the app as different zones and it does not require a controller. If you want to manually run the timers sequentially, you will have to switch between the pixie timers from the home page of the app to start watering. You can also create schedules for each timer to run them one after the other automatically. Please let us know if you have any further questions.


Thanks,

Netro Support

How to Set Schedule?

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Netro Inc
Updated at 2021-04-19 05:57:56 UTC

Hi Tony,


Could you please send us email to support@netrohome.com with your Netro account registered email and the screenshot?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

How to delete a device

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Netro Inc
Updated at 2021-04-19 05:56:19 UTC

Hi Carles,


We have deleted the "Sensor de planta" for you from our server side.


Thanks,

Netro Support

Time zone not supported

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Netro Inc
Updated at 2021-04-16 02:19:17 UTC

Dear customer,


We have updated the address, refresh weather data and re-calculate schedules for you device.


Thanks,

Netro Support

Manual start on demand

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Netro Inc
Updated at 2021-04-14 08:54:03 UTC

Dear customer,


Pixie is connected to the cloud service through WiFi. Because distanced WiFi connection consumes much power, Pixie will go to sleep mode to save power after 5 minutes when it is manually powered on.

If you have to water instantly, you can go to Settings -> Timer-> "Keep Online" and enable the feature. Note the timer may start to keep online the next day and battery consumption will be faster when the timer is in this mode. In the regular mode the timer is sleeping you will need to wait a bit. In the "Keep Online" mode yes you can start it instantly. Here is an article about this: https://www.netrohome.com/shop/user_guides/2

Thanks,

Netro Support

Zone not watering keep loading

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Netro Inc
Updated at 2021-04-14 01:27:32 UTC

Hi Fabio,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 


To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Please let us know if it works. If it still fails, please send us email to support@netrohome.com with your Netro account registered email.


Thanks,

Netro Support

My sprinklers keep watering beyond the timer

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Netro Inc
Updated at 2021-04-14 01:26:06 UTC

Hi Tony,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Notifications

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Netro Inc
Updated at 2021-04-13 02:25:47 UTC

Hi Imran,



Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release there will be a public on/off control for this feature.


Thanks,

Netro Support

How to delete a device

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Netro Inc
Updated at 2021-04-12 04:43:56 UTC

Hi Scott,


We have deleted the device named Plant Sensor for your from our server side.


Thanks,

Netro Support

Timezone not supported

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Netro Inc
Updated at 2021-04-12 04:41:22 UTC

Hi Shai,


Our technician will help you solve this issue and we will get back to you to later.


Thanks,

Netro Support

Moisture Level

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Netro Inc
Updated at 2021-04-10 02:21:53 UTC

Hi Des,


We can help you set the current moisture level for your zone from the server side and could you please send us email to support@netrohome.com with your Netro account registered email? 


Thanks,

Netro Support

Adding multiple sensors to a Pixie

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Netro Inc
Updated at 2021-04-10 02:20:02 UTC

Hi Phatd,


Sorry currently Netro Pixie timer only has one zone and adding multiple sensors to a Pixie is not available. 


Thanks,

Netro Support

How often should I water reseed

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Netro Inc
Updated at 2021-04-10 02:17:38 UTC

Hi Abel,


You can select the new plant mode (settings->zones->select a zone->smart zone) for your zone. The "new plant" method tries to keep the moisture level very high (above 85%).  The watering frequency is about every 1.5 day. We suggest watering in the early morning, since that gives the plants time to dry off before nightfall. It's cooler and winds tend to be calmer so water can soak into the soil and be absorbed by the grass roots before it can evaporate.


Please let us know if you have any further questions.


Thanks,

Netro Support

Does the Pixle have to be installed with the water coming into it on the "Hose Faucet Connection" side?

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Netro Inc
Updated at 2021-04-06 07:39:52 UTC

Dear customer,


Pixie water control valve one way only and it cannot shut off from either side. 


Thanks,

Netro Support

is there a firmware update that i can apply?

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Netro Inc
Updated at 2021-04-06 07:14:13 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Netro Doesn't respect watering hours in smart mode

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Netro Inc
Updated at 2021-04-06 07:13:41 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Can’t start Netro

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Netro Inc
Updated at 2021-04-06 07:11:22 UTC

Hi Joe,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Firmware update

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Netro Inc
Updated at 2021-04-05 08:29:03 UTC

Hi Francesco, 


Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 

Thanks 

Regards, 

Netro Support


Many inexplicable Manual runs

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Netro Inc
Updated at 2021-04-05 08:27:08 UTC

Hi Panos,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support