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Netro Inc


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Which Alexa app?

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Netro Inc
Updated at 2020-04-17 02:21:19 UTC

Hi Jeffry,


Please use "Netrohome" and disable "Netro". Amazon Alexa needs consistent training, we are still improving the training. Thanks for your feedback, I will bring this to our teach team attention.


Thanks,

Netro Support

Range of whisperer

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Netro Inc
Updated at 2020-04-17 02:35:44 UTC

Hi Fraco,


The sensor can only measure the humidity of the place where it is inserted but not an large area. It cannot measure the soil moisture level within a few meters of the surrounding area.  However, the general humidity of the soil where sensor is inserted does not have much difference.  So when inserting it,  we suggest find a place which represents the average condition for your zone, not place sensor in  special places, such as edges, pits, blocked places, etc.


Thanks,

Netro Support

Forecast vs Expectation

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Netro Inc
Updated at 2020-04-18 02:08:12 UTC

DearArvind,


Rain expectation uses the amount of rainfall multiplied by the probability of the rainfall to compare the threshold.


Example: If the smart zone feature is turned on, Netro will skip the schedules when there is a chance of significant rain(>0.2 inch). If rainfall is 0.2 inches but probability is 50%, then 0.2*0.5 = 0.1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.5 inches with 50% probability, then the Smart Zone will cancel the watering schedule for that day. 


Thanks,

Netro Support

Pixie Leaks

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Netro Inc
Updated at 2020-04-20 03:03:11 UTC

Hi Rich,


We have received your email and we will look into this issue and get back to u later.


Thanks,

Netro Support

Whisperer ans sprite zone

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Netro Inc
Updated at 2020-04-24 01:58:28 UTC

Hi Lekter,


What happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensors (not assigned to any zones in the controller).

To move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your Sprite controller, then go to Add a Product-> Plant sensor and then select the zone and complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).


Thanks,

Netro Support

Fertilization program

11
Andrea Merito
Updated at 2020-04-27 14:30:47 UTC
Topic: Netro app

Good morning,

I ask you for a suggestion in your app.  in the program menu, in addition to displaying the manual and automatic programming, can you enter a command regarding fertilization?  I use fertilizers from the Bottos company, where each product has its weight and timing.  Maybe create a partnership with the big fertilizer companies.


Best.


Andrea

New plant/seeding setting

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Netro Inc
Updated at 2020-04-30 08:51:31 UTC

Hi Cody,


To adjust smart watering, please go to settings->zones->select a zone->smart zone and choose your preferred watering mode. You can choose "new plant" mode to increase the watering amount. 

Whisperer

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Netro Inc
Updated at 2020-05-09 05:57:30 UTC

Dear Andrea,


I have forwarded this issue to our R&D and we are investigating this issue and come back to you later.


Thanks,

Netro Support

Pixie Pending

24
mrpbjnance
Updated at 2020-05-09 23:04:16 UTC
I have same question and how do you cancel what is pending 

Smart Watering Adjustment

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Netro Inc
Updated at 2020-05-12 02:48:55 UTC

Dear Lukas,


1. Currently the minimum watering duration for manual program is 1 minute. If you want to water less than 1 min, you will have to go to the Home page, select your zones to water manually by tapping the blue button to do an instant manual run. I have talked to our R&D and we will support 30s' watering duration in future release of the app.


2. For the Smart Zone level basic.  In this level, no smart schedule will be generated. It only depends on weather restriction(large amount of rain) or watering regulations. For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


3. If you select Add watering set for 50% to 1m in sensor's watering adjustment, it means Netro will start 1 minute watering when the moisture drops to 50%. However, there's not an exact date or time when the moisture drops to 50%.  For example, if today the moisture drops to 50%, Netro will start watering for 1 min. However, if after a few hours today the moisture drops to 50% again, then Netro will water again because 1 min watering will not increase the moisture a lot.


We understand you need a shorter watering duration to avoid dripping onto your neighbour's balcony and I have forwarded your issue to our R&D. If you have any questions, you can reply to us or send us email to support@netrohome.com.


Thanks,

Netro Support


Watering program

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Netro Inc
Updated at 2020-05-20 02:20:03 UTC

Hi Maciej,


There's no watering activities on 18th due to water restriction. You can go to Schedule page to check there's a restriction between 16:00~19:30. Smart watering appears on May 20,22 and so on.

Thanks,

Netro Support

Best settings for garden

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Netro Inc
Updated at 2020-05-21 03:00:10 UTC

Dear Alexandre,


 It's also common to have multiple type of plants in one zones. Usually, it's recommended to use the plant that needs most of waters. For example, if you have shrub, trees and flowers in one zone , it's better to use "flower". This is because tree can survive with more water, but your flower could die without enough water. One exception is Xeriscape, which could die with more than enough water.


You can assign your sensor to your zones to monitor the moisture level of your zones and set threshold to skip watering.


For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Support


Need any (netrohome.com) payed cloud service?

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Netro Inc
Updated at 2020-05-25 03:19:45 UTC

Hi Roman,


We currently provide two purchase plan for our customers, one-time purchase and subscription.


Subscription is another selling plan, which is different with one-time purchase. Those subscription units will have limitation on usage period. If you purchase full price and one time purchase product, there is no limitation on usage period and we will not charge any additional fee. 

Thanks,

Netro Support

Using measured flow rated instead of estimated

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Netro Inc
Updated at 2020-05-25 05:28:24 UTC

Dear Watne,


Actual rates is not supported.


Thanks,

Netro Support

Rearranging zones?

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Netro Inc
Updated at 2020-05-25 05:41:18 UTC

Hi Kurt,


Thanks for contacting us. To rearrange the zones in a watering cycle, you can create programs in Settings->Programs.  You can create a program, and add zones one after one to change the default sequence.

To copy a schedule, you can also create a schedule and select your zones so this schedule will apply to selected zones. Please let us know if you have any further questions.


Regards,

Netro Support

Netro is live on IFTTT

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Netro Inc
Updated at 2020-06-07 09:01:11 UTC
Topic: Connected home



The Netro service is now live and available for all IFTTT users! Please download the IFTTT app on your phone or use the official IFTTT website to connect Netro with other smart devices or services. For more information, please visit the following webpage: https://ifttt.com/netro


In case you experience difficulties in using the Netro service on IFTTT, please write to support@netrohome.com or contact us in the Netro app.   


Thanks,  

Netro Inc






Netro Sprite non apre le valvole

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Netro Inc
Updated at 2020-06-04 02:22:54 UTC

Dear Simone,

24v AC power adapter 1000ma power supply is ok. 

You mentioned that the valve did not open. Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Thanks,

Netro Support

Metrosideros (Myrtaceae)

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Netro Inc
Updated at 2020-06-05 02:10:51 UTC

Dear Alessandro,

We did some research and the myrtle family (Myrtaceae) contains about 150 genera and 3,300 species of trees and shrubs. You can search for "Eugenia" or "myrtle" to check if it is similar. We can update our plant database and could you please tell us more details about your plants, for example, the botanical name of your plants. Please let us know if you are referring to "Metrosideros excelsa".


Thanks,

Netro Support

User Guide - Manual watering with your Pixie timer

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Netro Inc
Updated at 2020-06-22 07:37:55 UTC
Topic: General, Netro app

The Pixie timer is designed for automatic watering. However, occasionally you may still need to turn on/off the water manually. Before explaining manual watering from the app, it would be helpful to understand how the Pixie communicates with the Netro cloud server.


By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 59 minutes the timer will be sleeping and disconnected from the WiFi until the next sync. When the timer is sleeping, it is unaware of the schedule changes, including the manual watering.


Therefore, when you start a manual run, the timer is most likely in sleep mode. It will have to wait until the next sync-up to start the watering. The waiting time will be less than 60 minutes. Take the following screenshot for example:



The current time is 5:24AM and the next sync is scheduled at 6:17AM. Therefore the waiting time is going to be 53 minutes. After you press the Start button, you can go to the Schedule page and the manual run at  6:17AM will appear on your calendar.


Rain Delay

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Netro Inc
Updated at 2020-06-10 07:42:23 UTC

Dear customer,


As you set the rain threshold "0.1" inch and days to skip as "rainy day", Netro will skip your watering schedules when the reported rain amount is larger than 0.1 inch. Netro skipped your schedules on June 8. Could you please let us know on which day Netro still watered your zone even it's raining? Rain amount was less than 0.1 inch reported by Accuweather expect on June 8 and perhaps the weather provider is not accurate. You can  find the historical rain data here https://www.accuweather.com/en/us/denver/80203/june-weather/347810?year=2020&view=list


If Accuweather does not work for you, you could try other weather source in settings->controller->weather provider. 


Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.


Thanks,

Netro Support