Logo

Netro Inc


Comments

Deactivate or disable smart watering

Logo
Netro Inc
Updated at 2020-06-11 01:37:59 UTC

Hi Maegan,


Do you want to disable the smart zone feature? If so, please go to Settings->Zones, select a zone, tap "Smart Zone" and disable it. Here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Support

Define Soil Type

Logo
Netro Inc
Updated at 2020-06-12 06:35:46 UTC

Hi Rob,


Please go to Settings->Zones, select a zone, tap "Soil Type" and check more detailed information for each soil type. Please find the attached screenshot.


Please let us know if you have any further questions.


Regards,

Netro Support

Smart zone when temperature change

Logo
Netro Inc
Updated at 2020-06-20 07:28:44 UTC

Dear Junglim,

Netro automatically creates dynamic watering schedules according to local weather, so if you turn on the smart zone feature for your zone, season adjustment will be made with smart watering schedules, for example when the temperature is low it will automatically cancel all the watering activities. When temperature is over 90 degrees, the evaporation is higher so Netro will water more. 


Thanks,

Netro Support

Can i wire two zones together

Logo
Netro Inc
Updated at 2020-06-15 05:45:41 UTC

Hi Ritesh,


If you do not have master valve, you may try put two zone wires in one slots. Please note that each valve open needs to consume about 300 am, and the Netro power adapter is 800 Am. If you have master valve, run two zones together (add the master valve) will over the limit.


Thanks,

Netro Inc

how do I add a whisperer to one of my accounts?

Logo
Netro Inc
Updated at 2020-06-16 02:21:45 UTC

Hi Douglas,


We have contacted you through email and we will fix this bug and release new verion next week. Please write to us support@netrohome.com if you have any questions.


Thanks,

Netro Support

Yard dying in Houston, TX

21
Bob Mason
Updated at 2020-06-20 18:38:42 UTC

Had the same problem.

Go to Settings>Zones>Zone 1>Smart Zone>Soil Moisture. Change the settings for both low and high. Set low to 75. Set high to 85. You can adjust these as necessary to your desired watering pattern.

Bob

Not watering nearly often enough.

26
Shara Burrows
Updated at 2020-06-25 02:29:46 UTC
I use a program for morning, noon, and night. It waters at 8 am, 2 pm and 6 pm for 15 min. Then the weather will fill in any adjustments needed. I have new grass that is 5 weeks. It seems to work well. Hope that helps. 

Not watering nearly often enough.

12
James D
Updated at 2020-06-28 14:46:57 UTC
If you go to  settings then zones, then pick a zone you use from there hit smart zones and then hit mode, From here you can chose from  8 different watering options from frequent smaller amounts to heavy (extra). When you do this just go back one screen and it will show the average number of days in between and for how long it waters. You can even change it (frequency and amount) for each zone which is extremely helpful. Your question just happened to be what I just realized how to do this without using a custom schedule literally 15 minutes ago myself. Lol Hope this helps

Not enough watering time

Logo
Netro Inc
Updated at 2020-07-09 02:08:10 UTC

Dear customer,


The zone area is used for calculating water usage and it will not affect watering amount. Could you please let us know which zone only watered for 1 or 2 min? Could you please send us email to support@netrohome.com with your Netro account registered email?


We will look into this issue.

Thanks
Regards, 
Netro Support

Installed perfectly

47
Lakeside Gardens
Updated at 2020-07-12 14:57:53 UTC
Topic: Installation
And we are off and running.   Whisper went in the ground and started reporting right away.  Would be nice to connect it to my Ambient weather station as well.   

Offline sratusc

Logo
Netro Inc
Updated at 2020-07-13 06:12:50 UTC

Hi Andrea,


Thanks for your suggestion. We have released our Netro Spark controller which has a backup program to run if it goes offline. You can visit our own website if you are interested.

https://www.netrohome.com/shop

Thanks,

Netro Support

Notifications

31
Addiel Isaac Moldes
Updated at 2020-07-19 11:43:54 UTC
Topic: Netro app
It would be great if you add an option for notifications once irrigation starts/finishes.Sometimes we need to start it manually and need to wait until one zone is completed to start the next one. A notification in the phone would avoid opening the application all the time to see if the current zone is completed. 

Centralina offline

Logo
Netro Inc
Updated at 2020-07-24 04:40:57 UTC

Hi Stefano,


Sprite will continue to execute the next 32 pre-loaded schedules if the wifi connection is lost.


Thanks,

Netro Support

(google translation)


Ciao Stefano ,


Sprite continuerà a eseguire i successivi 32 programmi precaricati in caso di perdita della connessione wifi.


Grazie,
Supporto Netro

Skipped watering on calendar and the system still watered...

Logo
Netro Inc
Updated at 2020-07-27 03:11:26 UTC
If you want to skip smart schedules on the "schedule" page, please click the schedule, then select "skip all zones". If you select "skip this zone", Netro may water other zones on that time. 

Smart scheduling problem with sensor watering adjustment configuration

Logo
Netro Inc
Updated at 2020-07-27 03:16:18 UTC

The Moisture to Skip watering 50% constraint forbidden smart schedules as well. When the moisture is above 50%, Netro will not water your yard. Generally speaking, 50% is too low. You could increase the value. 

Watering "off the books"

Logo
Netro Inc
Updated at 2020-08-03 05:23:08 UTC

Dear customer,


If you want to water more frequently, we suggest you try the "Frequent" mode(settings -> zones -> SmartZone -> Mode -> Frequent.) You can also choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers.


if you do not want the smart watering to override your own programs, you can set mart watering level as "basic". (Settings->Zones->Smart Zone)

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,
Netro Support

Confused about schedule

Logo
Netro Inc
Updated at 2020-08-05 01:51:22 UTC

Hi Bowie,


Your zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff. 


For your zone 4, the watering duration is about one hour because you selected shrubs as your plant type. Shrubs require deeper watering with less frequency because they have longer roots and can absorb moisture from deeper soil, while annual flowers and grass needs to be watered more frequently. 


We just noticed you have disabled the smart zone feature so the rain delay feature will also be disabled. If you still want to use smart watering and water zone 4 more frequently, you can set it via settings -> zones -> SmartZone -> Mode -> Frequent. 



 If you still need the rain delay feature and do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.(Settings->Zones->Smart Zone)


For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Support


Sensor umidity

Logo
Netro Inc
Updated at 2020-08-10 11:37:08 UTC

We noticed that you have just install the sensor for few days. Any possible the soil is very wet recently due to rain or irrigation? Our sensor has self-learning capability, but could take 1-2 weeks to learn. If it's still very high later, please report to us. 



What about your API ?

46
Christophe Benoit
Updated at 2020-08-29 17:30:47 UTC


To give more details about my IFTTT experience with Netro :

As you can see by reading the IFTTT log, I asked to water at 6:07 and the start watering event came at 6:42. I asked to stop watering at 6:13 and it was triggered at 7:10, almost one hour after.

Best regards,

Christophe

Remove Plant Sensor dropdown

Logo
Netro Inc
Updated at 2020-09-07 05:50:07 UTC

Hi Scott,


We have removed  “Plant Sensor” from dropdown menu from the server side for you.


Thanks,

Netro Support