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Wency Pan


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Power device heat
19
Wency Pan
Updated at 2022-07-12 07:49:07

Hi David,


If you can hear the noise five meters away, it is not normal.


Thanks,

Wency


How to set run for more than 60 minutes
19
Wency Pan
Updated at 2022-07-12 06:24:11
Hi Ethan, Currently we do not support watering more than 60 minutes in manual run. As a workaround,  you can create multiple programs through Settings->Programs to …

Power device heat
19
Wency Pan
Updated at 2022-07-12 06:21:20
Hi David, Are you using Netro power adapter or a third party power adapter? Is it 220VAC->24VAC transformer? Thanks, Wency Netro Support …

Want to use two controllers
19
Wency Pan
Updated at 2022-07-12 06:18:34
Dear customer, Yes you can run a Sprite and Spark on the same location as long as there is wifi connection. Thanks, Wency Netro Support …

WU weather provider question
19
Wency Pan
Updated at 2022-07-12 06:17:21
Hi Weston, Could you please send us email to support@netrohome.com with your Netro account? We will have our technician look into this issue.    Thanks We…

Zones cut out
19
Wency Pan
Updated at 2022-07-08 08:23:07
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Smart watering settings
19
Wency Pan
Updated at 2022-07-08 08:21:51
Dear customer,  Smart watering depends on many factors, for example, rain, evaporation, soil type. Fully shaded results in less water.  If you think the smart s…

Manual runs overriding schedule
19
Wency Pan
Updated at 2022-07-08 08:17:59
Dear customer,

Thanks for your request. Our R&D are looking into it。

Thanks,

Wency

Netro Support

Netro Smart Sprinkler Controler
19
Wency Pan
Updated at 2022-07-07 06:09:33
Dear customer, Yes. You can add multiple device in one Netro account.  Please go to your Netro app home page, there is a "+" button on the right top corner, you can ad…

eater flow meter
19
Wency Pan
Updated at 2022-07-07 06:08:35

Hi Corneliu,


Currently we do not support flow meter. I will forward your request to our R&D. 


Thanks,

Wency

Netro Support

Why can’t I set a run for more than 60 minutes
19
Wency Pan
Updated at 2022-07-07 06:05:36

Hi Ethan,


We will increase the max manual run to 2 hours in the future release.


Thanks,

Wency

Netro Support

longer historic data
19
Wency Pan
Updated at 2022-07-07 06:04:47
Hi Jose,   Currently it is not available to view the data more than 1 year and I will forward your request to our R&D.   Thanks, Wency N…

Login Error: Can't find user
19
Wency Pan
Updated at 2022-07-04 06:40:04
Dear customer, We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unav…

Dark Mode and/ or Font size
19
Wency Pan
Updated at 2022-07-01 02:16:01

Hi Kirk,


Thanks a lot for your suggestion and I will forward it to our R&D.


Thanks,

Wency

Netro Support

iPhone app crashes after making changes via website if you select "Weather flow PWS" for provider
19
Wency Pan
Updated at 2022-07-01 02:13:02
Hi Jeff, Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. If you want to change Weather underground s…

Whisperer
19
Wency Pan
Updated at 2022-07-01 02:11:41
Dear customer, Yes we recommended using sensors for grass, annual and perennial but not for trees or shrub as their roots are too deep for the sensor to measure the moi…

Pump Problem
19
Wency Pan
Updated at 2022-06-29 05:31:31

Dear customer,


We have received your email and we will get back to you soon.


Thanks,

Netro Support

Weather accuracy
19
Wency Pan
Updated at 2022-06-29 03:11:04
Hi Rafael,  You can setup your IFTTT applets to use the Netatmo weather data.  1. Go to ifttt.com and click on "Sign up" create an IFTTT account. Then login with…

Weather accuracy
19
Wency Pan
Updated at 2022-06-28 07:26:22

Hi Rafael,

 

Thanks for your suggestion and I will forward it to our R&D.

 

Thanks,

Wency

Netro Support


Controller shuts valve off after One minute
19
Wency Pan
Updated at 2022-06-28 07:21:44
Dear customer, Do you have a master valve or a pump? Could you please do a test: Manually water each zone for several minutes with 1 minute intervals and check if every…