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Wency Pan


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19
Wency Pan
Updated at 2022-08-08 06:06:20
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks …

Rain
19
Wency Pan
Updated at 2022-08-08 06:04:28
Dear customer, Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is challenging. You can check the …

Smart Zone Frequency and duration
19
Wency Pan
Updated at 2022-08-08 06:00:36
Hi Gregor, Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several s…

Water Saving Results
19
Wency Pan
Updated at 2022-08-08 05:58:45
Dear customer, Netro uses the area and depth flow rate(inch/hour) to calculate the water usage is that when the sprinkler system is professionally designed and installed, t…

Whisperer should correct sprite inaccuracies
19
Wency Pan
Updated at 2022-08-04 07:29:31

Hi Douglas,


I will forward your request to our R&D and we will look into it.

Thanks,
Wency
Netro Support

Consistently underwatering
19
Wency Pan
Updated at 2022-08-04 07:29:21
Hi Douglas,  I have forwarded your request to our R&D. Actually Netro algorithm has taken the high temperature into consideration and improved the watering time. We wil…

Dark mode/ font update?
19
Wency Pan
Updated at 2022-08-04 06:28:39
Hi Kirk,

I just confirmed with our developers and we will support this feature in the next release.

Thanks,
Wency
Netro Support

Weather Underground
19
Wency Pan
Updated at 2022-08-04 02:28:12
Hi Kirk, Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release.  We have changed it to KNCWASHI55 for you …

Offline
19
Wency Pan
Updated at 2022-08-02 08:13:36
Hi Francesco, We have sent the newest firmware to your email on June,3. Could you please update it and see if it works? Thanks, Wency Netro Support …

Wrong scheduling?

19
Wency Pan
Updated at 2022-08-02 08:11:08
Dear customer, If you want to cancel a future run, you can go to the Schedule page, select the day and skip the user programs. For Smart schedules, it does not make …

Severe water restrictions

19
Wency Pan
Updated at 2022-08-02 05:34:16
Hi Michael, Thanks for your request and I will forward it to our R&D. We will discuss about it. Regards,  Wency Netro Suppor…

Whispered wrong temperature range?
19
Wency Pan
Updated at 2022-08-01 07:33:36
Hi David, Our R&D are looking into this issue. Could you please keep monitoring your sensor and let us know if it still has issues.  Regards,  Wency Ne…

Old v new
19
Wency Pan
Updated at 2022-07-29 02:25:32

Hi Andy,


Netro will not discontinue the old version of Netro Pixie timer and please do not worry about that.

Thanks,

Wency

Netro Support

How do I add an additional "manager" or "player" - app & website keep giving an error
19
Wency Pan
Updated at 2022-07-29 01:54:31
Hi Alex, Shared users must have a Netro account. Please let you shared users register a Netro account first. Please see this article about how to use the shared user. h…

manual runs not working
19
Wency Pan
Updated at 2022-07-29 01:52:29
Hi John, When you start manual watering,  did the app has long communicating time or loading errors? If the system keeps in "communicating" not change to "watering", which …

Change the location
19
Wency Pan
Updated at 2022-07-29 01:51:36
Hi Javier, We can change the location for you from our server side. Please send us email to support@netrohome.com with your Netro account registered email.   …

The app has a bug
19
Wency Pan
Updated at 2022-07-29 01:48:27
Hi Angel,  This error has been fixed in the beta version of the app. You can use the beta app version currently in google play. Thanks, Wency Netro Support…

Aparece E2 en ventana de Spark y no funciona la zona de riego
19
Wency Pan
Updated at 2022-07-27 04:46:36
Hi Juan, The "E2" code indicates that you might have an open circuit. Could you please check if the valve is connected or broken?  You might also want to check whether…

Limit irrigation duration of a specific zone, water run off issues

19
Wency Pan
Updated at 2022-07-27 04:45:35
Hi Kyle,  Currently Netro does not support a max duration irrigation setting. To reduce the smart watering time, you can change to Eco mode or customized mode through S…

How to manually turn on one zone for test
19
Wency Pan
Updated at 2022-07-27 03:20:57
Hi Shane,  To manually turn on one zone, please find the manual run button in the home page, below the Netro logo, there is task bar "online", "battery percentage", "ma…