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Netro Inc


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New plant/seeding setting
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Netro Inc
Updated at 2020-04-30 08:51:31
Hi Cody, To adjust smart watering, please go to settings->zones->select a zone->smart zone and choose your preferred watering mode. You can choose "new plant" mode to i…

Power outage detection and more
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Netro Inc
Updated at 2020-04-27 07:26:17
Hi Gian, I have forwarded your suggestion about a“power outage” reminder to our R&D and we will discuss about it!  Actually a few of our users also suggest Meteo wea…

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Netro Inc
Updated at 2020-04-27 03:00:55
Hi Carlo, What happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensor…

Plant Sensor
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Netro Inc
Updated at 2020-04-26 06:16:46

Dear customer,

The sensor might be out of battery. Please place the sensor under sunlight for 1-2 days and see if it works.

Whisperer ans sprite zone
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Netro Inc
Updated at 2020-04-24 01:58:28
Hi Lekter, What happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensors …

Best sync option?
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Netro Inc
Updated at 2020-04-22 10:33:05
Dear customer, We recommend to set the sync frequency to 1 hour which is the default. If you set the sync timer to longer you will wait for more time when you try to do…

google home not connected
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Netro Inc
Updated at 2020-04-22 08:51:57
Could you check if it works now? Our R&Ds have failed to reproduce the problem. Google Home works fine under our test with your devices and several other devices.  It c…

How protect Netro Sprite
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Netro Inc
Updated at 2020-04-22 08:17:40
Dear customer, Thanks for contacting us. We has just released Outdoor Encloure for Netro Sprite and it is available for purchase at our official website: https://netroh…

Smart watering at wrong time
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Netro Inc
Updated at 2020-04-22 07:38:56
Dear Joakim, If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water d…

google home not connected
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Netro Inc
Updated at 2020-04-22 07:13:14

Dear customer,


I have forwared your issue to our R&D and we will look into it and get back to you later.


Thanks,

Netro Support

Mixed Plant Zone
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Netro Inc
Updated at 2020-04-20 05:29:06
Dear Richard, It's also common to have multiple type of plants in one zone. Usually, it's recommended to use the plant that needs most of water. For example, you have g…

Pixie Leaks
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Netro Inc
Updated at 2020-04-20 03:03:11

Hi Rich,


We have received your email and we will look into this issue and get back to u later.


Thanks,

Netro Support

Forecast vs Expectation
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Netro Inc
Updated at 2020-04-18 02:08:12
DearArvind, Rain expectation uses the amount of rainfall multiplied by the probability of the rainfall to compare the threshold. Example: If the smart zone feature …

Whisperer shows 0% moist always
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Netro Inc
Updated at 2020-04-18 02:06:16
Dear Max, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Thanks Reg…

Keep Connected option
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Netro Inc
Updated at 2020-04-18 02:04:48
Dear customer, The "keep online" feature uses more battery power and we will improve the "keep online" feature by automatically disabling it if the battery level is low…

Daily Wind speed could not be accurate enough to decide if water or not
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Netro Inc
Updated at 2020-04-17 02:45:07
Dear Luca, 1. The wind data from darksky we used is daily data which should be average, not peak. 2. Our wind constraint is for all day long. It is not hourly and h…

Range of whisperer
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Netro Inc
Updated at 2020-04-17 02:35:44
Hi Fraco, The sensor can only measure the humidity of the place where it is inserted but not an large area. It cannot measure the soil moisture level within a few meter…

Which Alexa app?
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Netro Inc
Updated at 2020-04-17 02:21:19
Hi Jeffry, Please use "Netrohome" and disable "Netro". Amazon Alexa needs consistent training, we are still improving the training. Thanks for your feedback, I will bri…

Restriction means exactly..when not to water..but if I want specify the opposite?
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Netro Inc
Updated at 2020-04-17 01:56:05
Hi Luca, Please go to Settings - Prefernces - Scheduling to set your preferred watering time to tell Netro to water  between a certain time range.  Netro will try to wa…

Faucet Connector Broke
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Netro Inc
Updated at 2020-04-15 01:47:12
Hi Larry, Please send us your shipping address to support@netrohome.com. We will send you pre-paid shipping label to take back your product for repair/replacement. …