API

Jose Lao
Updated at 2022-11-18 11:22:08 UTC 

I have historical irrigation on zone “n” and I can get schedule data from the API if the zone is turn ON, but if I put this zone in unavailable, the API does not get the historical schedule data for this zone. I have to manually put available the zone, download from API, and then turn off this zone for get the whole data.

I think is not the expected behavior.

Jose

View: 94   Answer: 1

Netro Sprinkler WIFI Smart Controller not retry the connection

Gianluca Bus
Updated at 2022-11-03 12:03:59 UTC 

Hi all!


I have a “Netro Sprinkler WIFI Smart Controller” and when  sometime i have a problem with internet connection provider and  after the connection return up the controller still disconnect until i power-off and power-on the controller.

The led on controller blinking and the app show a off-line message.

 

Why Netro doesn’t automaticaly retry the connection ?

All other ethernet and wifi device automaticaly reconnect  after the connection return up.  It’s possibile configure Netro Controller to retry the wifi connection ot it’s a contoller bugs ?

 

 

Netro App vesion: 3.1.0

Netro controller hw ver.: 1.2

Netro controller firmware ver:  1.1.1

 

Thanks in advance.

Gianluca

 

View: 135   Answer: 1

Water valve opened

Paolo Talamelli
Updated at 2022-10-23 10:52:29 UTC 
All the zone were off in the application but in the device the zone 5 opened the passage of current to the valve remaining opened 
View: 146   Answer: 1

Sprite-6

Rockhead413
Updated at 2022-09-26 18:04:30 UTC 

What should my unit light show if it is properly connected?   And where can I find an online owners manual for this product?


Vincent Devlahovich

View: 349   Answer: 1

Watering during a restriction

Valeria Dp
Updated at 2022-09-20 20:26:21 UTC 

Hi!

Tonight at 2.30 my netro start to watering. I had to stop it starting a manual program and stop it because in the app there was no watering sign.

Then I put a restriction for 3 days and around noon netro starts to watering again. There was a lost wifi signal for a minute cause by a voltage drop. 

Is it normal?


Thank you 

View: 375   Answer: 1

Cannot reset Sprite

punyelroo
Updated at 2022-09-10 22:30:01 UTC 

Hi, I had a Sprite working OK but I needed to move it to another location and WIFI network. I assumed starting from scratch was the easiest method and deleted the controller on the App but now I cant get it back into host mode (<1sec press of reset button) or factory reset it (6-8 sec)....The LED flashes about once every 6 secs or so not every second, no matter what I do. 

So I never see the Netro_IRC wifi network ....

How do I fix this ?


-A

View: 403   Answer: 1

Smart Watering is too much, Custom Program doesn't show up

Karen Thompson
Updated at 2022-09-02 15:15:20 UTC 

We had enabled Smart Watering. It was watering each zone twice, for a very long time - totalling up to 2 hours nearly daily, unless it was raining. I know the standard comment from Netro CS is that it's better to water deeply and less frequently, but this was watering every day...2 hours a day. It's too much. I disabled smart watering, and created my own program, but it 1) doesn't show up in the calendar/schedule and 2) the home page says "Next run not scheduled". How do I enable my custom program to run? Is there some small enable/disable button somewhere I need to use? Do I need to clear everything and start from scratch? We'd love a nice green lawn, but can't water for 2 hours every day (on just a small front yard!). 


Also, it'd be nice if there was a way to talk to a technician. Thank you.

View: 396   Answer: 1

Netro Pixie full of water inside the box?

A Gallo
Updated at 2022-08-29 14:28:38 UTC 

Hi

I have been using this Netro Pixie for one and half month. It is actually my second Pixie. The first one arrived broken as the valve was not opening properly for watering, I could hear a "hiisss" sound like air spraying.


The second pixie arrived and I have used it for one and half month, very reliable and I love the fact that it has the photovoltaic cell.


Yet, yesterday I uninstalled it as I do not need it anymore till next spring and... in spite of opening the valve and turning it upside down to empty it, I could still hear noice of water inside the device. I opened the battery compartment and... there was water inside... lots of water... actually as soon as I turned it upside down and shaken it, it went for a reboot.


How is it possible that there was water inside??? I have been using watering timers for fifteen years from brands like Gardenia and never ever had this issue. Isn't it supposed to be a sealed device?


I am sure it won't work next spring...


Anybody else has had this issue?


Thanks

View: 433   Answer: 1

Clock on sprite

Rory
Updated at 2022-08-24 19:43:30 UTC 
Can someone tell me what the clock time zone is. 
View: 373   Answer: 1

Sprinklers run repeatedly

Sunil Sivanand
Updated at 2022-08-12 01:18:11 UTC 

I see that my sprinklers keep repeating the watering cycling through the zones. I have ser it for manual run. However, once started I cannot stop it from cycling. So I have keep the system disabled and enable only when the watering is to be done. I also have to keep watching to shut it down when the last zone is done.


I do not see any setting that could cause this behavior.

View: 393   Answer: 1

Aparece E2 en ventana de Spark y no funciona la zona de riego

Juan Brea
Updated at 2022-07-26 18:08:13 UTC 
En el Spark aparece la zona de riego (05) y en el tiempo aparece (E2) y la zona no riega, ¿me pueden indicar que signfica la E2?. Gracias
View: 440   Answer: 1

Repuesto

Juan Pascual
Updated at 2022-07-23 08:12:17 UTC 

Buenos días desde España


Hay alguna solución para esto?


Mil gracias 


View: 480   Answer: 2

Zone won't shut off

chesh235
Updated at 2022-07-18 18:53:38 UTC 
I am having issues with my zones running when they aren't scheduled to and I can't shut them off. The runs are not showing in the app either. I unplugged Zone 1 from the controller (currently the zone that is running unscheduled) and it didn't shut it off. What do I do?
View: 469   Answer: 2

Plant sensor

Miro D
Updated at 2022-07-14 10:42:35 UTC 
My plant sensor shows O K light in the overview for the whole day even if there was sunny day and plenty of light. Is there a reason?
View: 468   Answer: 1

More data

Jim Shaffer
Updated at 2022-07-13 13:06:30 UTC 
I got a $977 water bill this week. Unfortunately, the Netro web site only provides daily figures for one month. I wonder if it's possible to request 90 days' data to help me with this issue?
View: 449   Answer: 1

Android devices logout issue

Wency Pan
Updated at 2022-07-12 06:35:45 UTC 

Android devices logout issue

 

Recently some android devices (Samsung galaxy S20/21) has battery optimization feature which prevents the app running at back stage. So it will have logout issue.

 

If you smart phone do have this feature, please disable the battery optimization and deep sleep mode in the installation. Put unused apps to sleep.


Check this article for turning off battery optimization

https://nine-faq.9folders.com/articles/8698-how-to-turn-off-battery-optimization-on-the-samsung-galaxy-android-6-7-and-8-devices

https://www.samsung.com/us/support/answer/ANS00088422/


Check this article for turning off battery optimization for putting unused apps to sleep. 

https://dontkillmyapp.com/samsung

 

Then close all the apps and reboot your phone to see if it works. 

 

Thanks,

Netro Support



View: 673   Comment: 1

Pump Problem

wvfox
Updated at 2022-06-28 16:18:58 UTC 

I have a 2.5 acre site half of which is controlled by an Orbit timer and now the other half (the field) is controlled with the new S-12 .

The water is pumped out of a seasonal pond and the pump is turned on whenever the zone(s) are turned on through a standard switch from the timers to the pump.

The problem is that I get a pump fault on the Orbit timer if the pump wire is left hooked up to the Netro timer. They are wired such that both 

timer"s pump connection is to a common wire to the switch. This was not a problem when I had two Orbit timers. What can be done? - run a separate wire to the switch? Do something in the software? Need to know soonest.

Thanks,

Vance

View: 470   Answer: 1

New Whisperer Issue

Alfonso Marin Salgueiro
Updated at 2022-06-24 15:15:07 UTC 

Hello everyone from Spain.
 I have received my new whisperer but I can't get it to give me the temperature and humidity data correctly.

I am concerned about the excess water that I may waste.

Can somebody help me?

I attach a photo.

Thank you very much.

 
 
View: 648   Answer: 1

Controller offline every few days / minutes - no longer turns water on

Ken Wiens
Updated at 2022-06-19 17:14:35 UTC 

I had a controller for a couple years that worked fine until completely dieing this spring. I replaced it with a new unit, installed in exactly the same place. The new unit goes offline every few days. Usually power cycling it a few times brings it back online.  I've even had to install a smart plug in line with the power supply so I can reset this remotely - but why does the new controller go offline every 2-3 days when the old one never did?


Added information:

At the suggestion of support, I tried a reset (pin in the front) and this did what was expected - it reset it. Some of the times it goes offline it goes into reset mode by itself - and this appears to just do the same as it was sometimes doing by itself. 

Also, it now often stays offline all the time and nothing I do other than a reset seems to bring it back online.


Just to provide further information, sometimes when it won't go online, I get the slow blinking indicating it is in setup mode. This then requires me to remove and re-add the controller - which then requires me to completely setup my garden again ( a lengthy job). It would sure be nice if I didn't have to completely reconfigure the garden each time I re-add the controller.


My updated for today - after todays factory reset, following by another garden reconfiguration, I did a manual run for each of my 4 zones. From the app, it looks like everything ran - but a physical check showed that no water was applied. The app thinks it turned on the water, but it didn't.  I'm really starting to think maybe I have a dud controller.


It now goes off-line every few minutes. Signal strength tests using various tools show the wi-fi signal is very strong right at the controller


Fyi - I did remove the common and the zone 1 wire, ran a 24v current across them and zone 1 began watering - so I know that everything downstream from the Netro controller still works.

View: 811   Answer: 4

end Battery life?

JacquesBerghmans
Updated at 2022-06-15 13:23:27 UTC 
I use Netro Pixie for over a year. Now my battery % goes 3%-11%, 45% maximum, even in sunny days. May i conclude the battery needs to be replaced? Please confirm and tell me where to buy for prompt delivery in Belgium.
View: 611   Answer: 1