Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Giacomo,

We will do a software update for your device and we will let you know when the upgrade is done. 

Thanks,

Wency

Netro Support

Hi Paolo,

Could you please manually turning on and off the valve (quickly press the button twice) for about 10 times? Please let us know if it works.

Thanks,

Wency

Netro Support

Hi Javier,

If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch).

You could customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 1 inch. The setting is in "setting -> preferences -> rain". 

Thanks,

Wency

Netro Support

Regards,

Wency

Dear Dhar,

iIf you turn on the smart zone mode, Netro will skip smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions.

 If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic(Settings->Zones->Smart Zone), which only skip rainning days for your programmed schedule. 

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111 

Thanks, 

Wency 

Netro Support

Dear Eduardo,

Could you please send us email to support@netrohome.com with your Netro account registered email and your address? We will look into this issue.

Thanks,

Wency

Netro Support

Dear customer,

Netro sever side get/ Update weather information every early morning at 4 am. Previously Netro may not have updated the weather info. If you have the weather station ID, you can try if weather underground PWS works better.

Thanks,

Wency

Netro Support

Hi Fabrice，

The sensor is completely out of battery due to long transportation and need to be charged under direct sunlight. 

Please place the sensor under direct sunlight to charge for about 3-5 days. If the weather not good, it may take longer time.

Thanks,

Wency

Netro Support

Dear customer,

Could you please let us know on which day Netro app not showing watering but sprinkler coming on? If you start manual run, did this happen?

Thanks,

Wency

Netro Support

HI J H,

Currently we have shared user function that can be used for landlord and third-party situation. You can register a main account for a device and add the third party as a manager.

Please let the shared user download the app and use his own email register an account with Netro first. Then you can add his email as a shared user in your account. 

Please check this article https://netrohome.com/forum/posts/147

Thanks,

Wency

Netro Support

Hi Yuanchao, 

We have also received your email and we will look into this issue. 

Thanks, 

Wency 

Netro Support

Dear Brian,

We found you have enabled smart zone feature for your zone 1 and zone 4. In this level, your zone 1 and zone 4 will be watered automatically by Netro with smart schedules. 

If you do not want smart zone schedule to override your own programmed schedule but still need the rain delay feature , you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule. ( Settings->Zones->Smart Zone)

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

Could you please check your unit LED light status?

Is the light fast blink, slow blink,  solid light or no light at all?

Thanks,

Wency

Netro Support

Hi Davide, 

I will forward your feedback to our R&D and thanks for offering help！ I will ask our R&D to provide the translation doc. 

Thanks, 

Wency 

Netro Support

Hi Davide, 

After removing the tree, did you save the setting and then it still mixed up? 

Thanks, 

Wency 

Netro Support

Hi John,

Today's weather forecast is 7℃ to 17℃ and the lowest temperature is 7℃ so Netro skipped your schedules when the lowest temperature is below 7℃.

Thanks,

Wency

Netro Support

Hi Rob,

I can see your firmware is not the newest. Updating it may help the WiFi stability. Could you please send us email to support@netrohome.com with your Netro account registered email and we can help you update the firmaware.

Thanks,

Wency

Netro Support

Hi Paolo,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support