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Wency Pan


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19
Wency Pan
Updated at 2022-05-19 02:19:40 UTC

Hi Ignacio,


Thanks for your suggestion and I have forward it to our R&D. We will discuss about it.

 

Thanks,

Wency

Netro Support


Home Tab
19
Wency Pan
Updated at 2022-05-19 02:16:54 UTC

Dear customer,


We can delete the standalone sensor for you from our server side and please let us know if you would like to delete it.


Thanks,

Netro Support

WU hi and low temperature problem
19
Wency Pan
Updated at 2022-05-19 02:15:21 UTC

Dear customer,


Could you please let us know on which day the Netro app reads wrong maximum and minimum temps?


Thanks,

Wency

Netro Support

Restrictions do not include minute limits
19
Wency Pan
Updated at 2022-05-17 07:28:27 UTC

Hi Cheryl,

 

Thanks for your request and I have forward it to our R&D. We will add minute limits constraints and improve this feature in the future release. 

 

As a workaround, you can choose "customized" mode to adjust watering by increasing the flow rate of your sprinklers, you can set the value of  flow rate to the highest level, in this way, each watering duration will not exceed 10 mins.

Please go settings->zones->specific zone number->smart zone-enabled->Mode.

 

Thanks,

Netro Support


 


Whisperer

19
Wency Pan
Updated at 2022-05-17 07:04:12 UTC

Hi Fabrice,


Currently Netro Whisperer sensor is out of stock now and it will be back in 1~2 weeks.


Thanks,

Wency

Netro Support



Weather .
19
Wency Pan
Updated at 2022-05-17 06:52:19 UTC

Hi Gianluca,


If the default weather does not work for you, you can switch to other weather providers to see if it works better. You can forward your weather underground PWS ID to support@netrohome.com and we can help you set it from our server side. 


Thanks, 

Wency 

Netro Support


Sprinklers only turn for a few second
19
Wency Pan
Updated at 2022-05-17 06:50:01 UTC

Hi Gabriele, 


We have also received your email and our R&D are looking into this issue. We will get back to you soon. 


Thanks, 

Netro Support


Offline since a couple of days

19
Wency Pan
Updated at 2022-05-17 06:48:03 UTC

Hi Daniel,

Could you please let us know your unit LED Light status? Could you please try the below steps to do the reset and let us know the result?

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4。Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button, when you feel a "click" release the button)
5.Wait for 5 seconds. This should set the light to slow blinking. Then you can go reconnet the unit to your home wifi.

Please go to the Netro app -> settings-> controller -> change wifi network/password.

Thanks

Wency
Netro Support
 

Programación
19
Wency Pan
Updated at 2022-05-17 06:47:04 UTC
Dear customer,

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Settings->Zones->Smart Zone, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Regards,

Wency

Netro Support

Good evening It but impossible to connect me netro tells me to make sure that the correct WIFI password is entered ... I have been trying to appear for 4 hours
19
Wency Pan
Updated at 2022-05-17 06:45:47 UTC

Hi GERMONT,


Could you please try rebooting your WiFi router and see if it works?


Thanks,

Wency

Netro Support


Manual Run
19
Wency Pan
Updated at 2022-05-17 06:42:36 UTC
Dear Customer,

We noticed that in your schedule tab, the manual run time is only 1 minute for your zone 1.

Could you please do a test agian to see if the issue is with the controller unit or your valves?

Please do manual run to other zones (zone 2 -zone 11), see if you can normally start and stop the water from the app. 

Thanks

Wency

Netro Support

How do I set on/off times?
19
Wency Pan
Updated at 2022-05-17 06:41:40 UTC

Hi Rikki, 


Are you referring to the rest time? You can find the rest time through Settings->Preferences->Scheduling->Rest Time. 


Thanks, 

Wency 

Netro Support


Invalid station WU
19
Wency Pan
Updated at 2022-05-13 05:25:41 UTC

Hi Bayoule,


We have updated the PWS ID for you from our server side.


Thanks,

Wency

Netro Support

19
Wency Pan
Updated at 2022-05-13 02:57:10 UTC

Dear customer,


Netro spark controller cannot be configured without wifi access point.


Thanks,

Wency

Netro Support


Invalid station id WU
19
Wency Pan
Updated at 2022-05-13 02:52:53 UTC

Hi Richard,


Thanks and we have updated it for you now.


Thanks,

Wency

Netro Support

Hello

19
Wency Pan
Updated at 2022-05-13 02:51:13 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Netro not connecting
19
Wency Pan
Updated at 2022-05-13 02:50:16 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Is there a way to reset all settings back to default?
19
Wency Pan
Updated at 2022-05-13 02:47:23 UTC

Hi Derrick,


If you wan to reset all settings for your controller and delete all watering histoires, you can do a factory reset and please follow the below steps:

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press and hold the reset button for 8 seconds to do a hard reset
5.Wait for 3 minutes. This should set the light to slow blinking.

6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password


Thanks,

Wency

Netro Support

Interface language
19
Wency Pan
Updated at 2022-05-13 02:44:58 UTC

Hi Bayoule,


You can switch language through Settings->Account->Language. In French, it is through Règlages->Compte->La langue.


Thanks,

Wency

Netro Support


instruction manual of the Netro Sprinkler

19
Wency Pan
Updated at 2022-05-13 02:41:51 UTC

Hi Rolando,


Please check the online user manual:

https://netrohome.com/en/shop/help_center?category=installation&serial=SPRITE


Thanks,

Wency

Netro Support