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Netro Inc


Answers

Not watering nearly often enough.

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Netro Inc
Updated at 2020-06-29 01:49:44 UTC

Dear Rob,


Netro's algorithm is based on expert gardening knowledge, one of which is to avoid watering equally everyday and instead to water less frequently but deeply. Netro waters your garden only when the soil is dry enough in order to draw more oxygen into the roots, leading to a lusher landscape. Netro watered your zone based on moisture level. By default, we allow the moisture level to deplete to a low level (recommended by EPA) before next watering. If the frequent mode does not meet your needs, we recommend you try the customized mode to set the soil moisture threshold. For example, you can set low as 90%, high as 100%, flow rate 0.5 and in this mode the estimated frequency is every 1 day.


You can still use the rain delay feature if you set your own programs.  You can set up the Smart Zone level from Advanced to Basic( Settings->Zones->Smart Zone), which only skip rainning days for your programmed schedule. 

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks, 
Netro Support


Programming square footage

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Netro Inc
Updated at 2020-06-24 05:40:54 UTC

Dear Jean,


The zone area should be the total of 7 planters, if you use the same Pixie to control all of them. If your planter is square, the area should be (41/12)*(12/12) = 3.4 square feet, the total is 24 square feet. The zone area is used for estimating how many gallons of water you have used. It will not affect the watering schedules. So an estimated number is good enough usually.

Your whisperer report sensor data to our cloud server, which will adjust your watering schedules automatically. 

Thanks,

Netro Support

60 minutes maximum, problem

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Netro Inc
Updated at 2020-06-24 05:33:20 UTC

Dear Brendan,


Sorry the maximum watering duration for program is 60mins. As a workaround, you can set up multiple programs. But please make sure there is no double time. I will forward your suggestion to our R&D and we will discuss about it.


Thanks,

Netro Support


Zone not coming on

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Netro Inc
Updated at 2020-06-22 05:39:27 UTC

Dear Herbert,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Yard dying in Houston, TX

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Netro Inc
Updated at 2020-06-22 05:33:39 UTC

Dear Daniel.


Thanks for contacting us. We just checked your schedule and most of your zones(grass type) is once or twice a week for about 40 minutes. For shrubs, the watering is about once a month. This is because shrubs or trees which typically have longer roots than grass will absorb water from deeper soil so it takes more days for the moisture level to drop. To refill the mositure level up, it takes longer time running the sprinklers too. 


To adjust smart watering, please go to settings->zones->select a zone->smart zone and choose your preferred watering mode. We recommend you to choose boost mode to increase the watering amount.  You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers.


Thanks,

Netro Support

Smart zone when temperature change

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Netro Inc
Updated at 2020-06-20 07:28:44 UTC

Dear Junglim,

Netro automatically creates dynamic watering schedules according to local weather, so if you turn on the smart zone feature for your zone, season adjustment will be made with smart watering schedules, for example when the temperature is low it will automatically cancel all the watering activities. When temperature is over 90 degrees, the evaporation is higher so Netro will water more. 


Thanks,

Netro Support

Certificate Expired?

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Netro Inc
Updated at 2020-06-19 20:17:44 UTC

Hi Robohead,


The issue has been fixed. Sorry about the inconvenience.


Thanks,

Netro Inc

how do I add a whisperer to one of my accounts?

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Netro Inc
Updated at 2020-06-16 02:21:45 UTC

Hi Douglas,


We have contacted you through email and we will fix this bug and release new verion next week. Please write to us support@netrohome.com if you have any questions.


Thanks,

Netro Support

Whisperer plus basic smart watering

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Netro Inc
Updated at 2020-06-16 02:19:11 UTC

Hi Andy,


It does not matter if you set basic level or advanced level. If you set a value moisture to skip watering, Netro will skip watering when the sensor moisture on the Home page reaches the threshold which is similar the rain delay feature.


Thanks,

Netro Support

Can Pixie communicate with Whisperer?

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Netro Inc
Updated at 2020-06-16 02:14:13 UTC

Hi Francis,


Yes Pixie timer works with Whisperer sensor.


Thanks,

Netro Inc

Multiple whisperer

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Netro Inc
Updated at 2020-06-15 05:48:37 UTC

Hi James,


Sorry more than 1 sensor used in the same zone is not supported but one sensor can monitor up to 3 zones.


Thanks,

Netro Support

Can i wire two zones together

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Netro Inc
Updated at 2020-06-15 05:45:41 UTC

Hi Ritesh,


If you do not have master valve, you may try put two zone wires in one slots. Please note that each valve open needs to consume about 300 am, and the Netro power adapter is 800 Am. If you have master valve, run two zones together (add the master valve) will over the limit.


Thanks,

Netro Inc

Frequent mode

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Netro Inc
Updated at 2020-06-13 01:11:26 UTC

Hi Junglim,


Generally Frequent mode uses more water because it tries to keep the moisture higher.


Thanks,

Netro Inc

Define Soil Type

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Netro Inc
Updated at 2020-06-12 06:35:46 UTC

Hi Rob,


Please go to Settings->Zones, select a zone, tap "Soil Type" and check more detailed information for each soil type. Please find the attached screenshot.


Please let us know if you have any further questions.


Regards,

Netro Support

My sprinklers are not watering when app says it is.

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Netro Inc
Updated at 2020-06-12 05:38:40 UTC

Dear Mark,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

New subscription model and Spark

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Netro Inc
Updated at 2020-06-12 05:37:32 UTC

Dear Ryan,


Thanks for contacting us. Currently we only has subsription of Sprite 12 zone. Spark do not have subscription plan.


Thanks,

Netro Support

Insqm

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Netro Inc
Updated at 2020-06-12 05:36:23 UTC

Dear Simone,


SQM is Square Meters.


Thanks,

Nero Support

Deactivate or disable smart watering

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Netro Inc
Updated at 2020-06-11 01:37:59 UTC

Hi Maegan,


Do you want to disable the smart zone feature? If so, please go to Settings->Zones, select a zone, tap "Smart Zone" and disable it. Here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Support

How to water some zones simultaneously

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Netro Inc
Updated at 2020-06-10 07:56:09 UTC

Dear Andrey,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. 


The limitation is from both software and hardware. In the software, we design the program to run the zones each by each. For the hardware, if you force to run multiple valves, the fuse on the circuit will cut off to protect the power from over heating.


Thanks,

Netro Support

Rain Delay

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Netro Inc
Updated at 2020-06-10 07:42:23 UTC

Dear customer,


As you set the rain threshold "0.1" inch and days to skip as "rainy day", Netro will skip your watering schedules when the reported rain amount is larger than 0.1 inch. Netro skipped your schedules on June 8. Could you please let us know on which day Netro still watered your zone even it's raining? Rain amount was less than 0.1 inch reported by Accuweather expect on June 8 and perhaps the weather provider is not accurate. You can  find the historical rain data here https://www.accuweather.com/en/us/denver/80203/june-weather/347810?year=2020&view=list


If Accuweather does not work for you, you could try other weather source in settings->controller->weather provider. 


Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.


Thanks,

Netro Support