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Netro Inc


Answers

How can I adjust the flow rate of my system?

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Netro Inc
Updated at 2020-06-09 05:51:35 UTC

Hi Jason,


To adjust the flow rate of my system, You can go to Settings->Zones, select a zone->Smart Zone->Mode and choose Customized mode to adjust the flow rate in SPRINKLER SPECIFINATION. Please enable the smart zone feature to adjust the flow rate of my system.


Thanks,

Netro Support

Alimentatore per Netro Sprite e’ corretto?

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Netro Inc
Updated at 2020-06-09 04:35:11 UTC

Hi Simone,


This is a DC power adapter. It does not work with the Netro controllers. You will need to find the AC 24V power adapter.


Thanks,

Netro Inc

Thanks for IFTTT

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Netro Inc
Updated at 2020-06-09 03:08:59 UTC
For sure, you could update the threshold to 40% for each sensor in settings->sensors->select a sensor->watering adjustment->moisture to add watering.

Multiple Zones share readings from 1 Whisperer?

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Netro Inc
Updated at 2020-06-09 02:20:47 UTC

Dear customer,


In the newest version of the app, we allow one sensor to monitor up to 3 zones but the user needs to make sure the zones have similar environmental conditions.

Please see this article about Plant Sensors Monitoring Multiple Zones http://www.netrohome.com/forum/posts/432

Thanks,
Netro Support

Upgrading from 6 to 12 zones

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Netro Inc
Updated at 2020-06-06 02:28:41 UTC

Hi Carlos,


Sorry this cannot be done. You will have to create the zone settings for the new version.

Thanks,

Netro Support

Metrosideros (Myrtaceae)

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Netro Inc
Updated at 2020-06-05 02:10:51 UTC

Dear Alessandro,

We did some research and the myrtle family (Myrtaceae) contains about 150 genera and 3,300 species of trees and shrubs. You can search for "Eugenia" or "myrtle" to check if it is similar. We can update our plant database and could you please tell us more details about your plants, for example, the botanical name of your plants. Please let us know if you are referring to "Metrosideros excelsa".


Thanks,

Netro Support

Notes section per zone

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Netro Inc
Updated at 2020-06-05 01:11:36 UTC

Hi Simon,


Thanks for your suggestion and I will forward it to our R&D. Currently you can go to Settings->Support, select your product to check app features, installation, FAQ...


Thanks,

Netro Support

Timer

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Netro Inc
Updated at 2020-06-05 01:09:56 UTC

Hi Gary,


Our R&D has contacted you through our support email and we will soon send instructions to you.


Thanks,

Netro Support


Moisture to Skip Watering

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Netro Inc
Updated at 2020-06-04 02:42:02 UTC

Hi Derrick,


Our smart schedules are based on the overall moisture which combines top moisture measured by the sensor, and deep soil moisture estimated by our model. 


Thanks,

Netro Support

Watering metrics question

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Netro Inc
Updated at 2020-06-04 02:34:03 UTC

Dear Egan,


Thanks for contacting us and we found you have created your programs and set smart level basic. To read the irrigation amount, please go to Discover page to check. 


We suggest you could water your garden when the soil is dry enough in order to draw more oxygen into the roots, leading to a lusher landscape. You can keep the moisture level at above 80%. We checked your schedule and the watering duration is good for your rose plants.


Please let us know if you have any questions.


Regards,

Netro Support

Netro Sprite non apre le valvole

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Netro Inc
Updated at 2020-06-04 02:22:54 UTC

Dear Simone,

24v AC power adapter 1000ma power supply is ok. 

You mentioned that the valve did not open. Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Thanks,

Netro Support

Missing Whisperer

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Netro Inc
Updated at 2020-05-30 06:58:07 UTC

Dear customer,


Are you referring to the sensor? Did you receive the meessage "The sensor is linked to other users"? 


Thanks,

Netro Support

Exclamation warnings in calendar what do they mean?

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Netro Inc
Updated at 2020-05-30 02:20:14 UTC

Dear Jesse,


When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.


The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

In your case, the schedules afterwards are all correctly run and confirmed so don't worry about it. It could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,
Netro Support

How do I reset all the programs in the watering schedule and clean up the calendar ?

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Netro Inc
Updated at 2020-05-29 02:32:07 UTC

Dear customer,


To reset all the watering activities, you will have to delete your device and then add it to your account again. Please note in this way all your zone settings will also be deleted.


Could you please let us know why you would like to reset all the programs? We can also help you reset from the server side.


Thanks,

Netro Support

Delay between zones

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Netro Inc
Updated at 2020-05-29 02:26:08 UTC

Dear customer,


For pump system, we also support "Rest time" which can be configured in settings->preference->scheduling->"Rest time" to add a delay time.


Thanks,

Netro Support

Moisture level showed by sensor

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Netro Inc
Updated at 2020-05-26 05:36:39 UTC

Hi Alfonso,


The data of weekly view says 92% is calculated by both the top soil and deep soil moisture. Could you please insert the sensor into the soil more tightly and see if the data changes.


Please let us know if it works.


Regards,

Netro Support


Is a full time wifi connection required for watering? Or any other unattended modes of failure?

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Netro Inc
Updated at 2020-05-25 05:46:17 UTC

Hi Chris,


Netro can work without wifi up to one month since Netro always keep one month schedule on local. So wifi only get most updated watering schedule to Netro from cloud, not control Netro open valves. If there is power outage when Netro is watering, it will shut off valves immediately. If there is no wifi when Netro is watering, Netro will still finish all watering schedules as long as there is power.

Netro will send notification when the system is offline more than 24 hours. But you need to enable Netro App notification in your smart phone settings.


Thanks,

Netro Support

Is it possible to name zones for easier identification

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Netro Inc
Updated at 2020-05-25 05:44:10 UTC

Hi Chris,


Do you mean you would like to edit your zone name? After you setup the device, you can edit zone name like "front yard", "back yard with shrub" to name your zones.


Thanks,

Netro Support

Rearranging zones?

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Netro Inc
Updated at 2020-05-25 05:41:18 UTC

Hi Kurt,


Thanks for contacting us. To rearrange the zones in a watering cycle, you can create programs in Settings->Programs.  You can create a program, and add zones one after one to change the default sequence.

To copy a schedule, you can also create a schedule and select your zones so this schedule will apply to selected zones. Please let us know if you have any further questions.


Regards,

Netro Support

Using measured flow rated instead of estimated

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Netro Inc
Updated at 2020-05-25 05:28:24 UTC

Dear Watne,


Actual rates is not supported.


Thanks,

Netro Support