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Netro Inc


Answers

Need any (netrohome.com) payed cloud service?

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Netro Inc
Updated at 2020-05-25 03:19:45 UTC

Hi Roman,


We currently provide two purchase plan for our customers, one-time purchase and subscription.


Subscription is another selling plan, which is different with one-time purchase. Those subscription units will have limitation on usage period. If you purchase full price and one time purchase product, there is no limitation on usage period and we will not charge any additional fee. 

Thanks,

Netro Support

Best settings for garden

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Netro Inc
Updated at 2020-05-21 03:00:10 UTC

Dear Alexandre,


 It's also common to have multiple type of plants in one zones. Usually, it's recommended to use the plant that needs most of waters. For example, if you have shrub, trees and flowers in one zone , it's better to use "flower". This is because tree can survive with more water, but your flower could die without enough water. One exception is Xeriscape, which could die with more than enough water.


You can assign your sensor to your zones to monitor the moisture level of your zones and set threshold to skip watering.


For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Support


Do not water when it rains or rain is expected

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Netro Inc
Updated at 2020-05-20 05:31:45 UTC

Dear Kobus,


If you want to run each zone for 20 min once per week with rain delay feature, you can try Netro's basic smart zone level. (Go to Settings->Zones->Smart Zone)

In this level, no smart schedule will be generated. You will need to add programs manually (go to Settings->Programs to add programs) and Netro will skip programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations.

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Inc

Pixie sync Sprite

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Netro Inc
Updated at 2020-05-20 02:22:12 UTC

Hi Sebastian,


You can set same program for both Sprite controller and Pixie timer to make sure they will open at the same time.  We recommend you add a master valve to do this.


Thanks,

Netro Support

Watering program

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Netro Inc
Updated at 2020-05-20 02:20:03 UTC

Hi Maciej,


There's no watering activities on 18th due to water restriction. You can go to Schedule page to check there's a restriction between 16:00~19:30. Smart watering appears on May 20,22 and so on.

Thanks,

Netro Support

Zones are not activating since I changed 1 of the solenoid

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Netro Inc
Updated at 2020-05-19 03:12:10 UTC

Hi Yves,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Program set for 20 minutes per zone but watered for only 5 min

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Netro Inc
Updated at 2020-05-19 03:10:52 UTC

Dear customer,


I think what you are looking at is the watering duration for the instant manual run (not the user program) in the zone sections shown on the home page. The system remembers the last duration of the instant manual run and displays that on the home page.
The watering time for the program remains unchanged. You can go to settings->programs to verify.


For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Please let us know if you have any further questions.

Regards,
Netro Support

Link to smart light

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Netro Inc
Updated at 2020-05-19 03:08:25 UTC

Dear customer,


Currently it is not supported. I will forward your suggestion to our R&D.


Thanks,

Netro Support

No 2.4GHz wifi

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Netro Inc
Updated at 2020-05-17 03:23:14 UTC

Dear Carlos,


Can you try to set your 2.4G WiFi to a different channel? For example, channel 7.


Thanks,

Netro Inc

hedges

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Netro Inc
Updated at 2020-05-15 03:02:28 UTC

Dear Andrea,


Normally hedge is a line of closely spaced shrubs and sometimes trees.  We recommend you choose "Shrub" or "tree" as you plant species. It's also common to have multiple type of plants in one zones. Usually, it's recommended to use the plant that needs most of waters. For example, if you have shrub, trees and flowers in one zone, it's better to use "flower". This is because tree can survive with more water, but your flower could die without enough water. One exception is Xeriscape, which could die with more than enough water.


Thanks,

Netro Support


Default rain settings

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Netro Inc
Updated at 2020-05-13 07:32:22 UTC

Dear customer,

You can customize the weather restrictions in Setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch.


If you change rain delay threshold to 0.1 inch,  Netro will skip the schedules when rain amount >0.1 inch. 


Thanks,

Netro Support

where is the rst button

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Netro Inc
Updated at 2020-05-13 07:30:01 UTC
Dear Customer,

Please follow the below steps to reset:

  1. Power off the device(unplug the power adapter)
  2. Wait for 2 seconds, replug the power back in
  3. Wait for 3 minutes for the device to start up
  4. Press the reset button for less than 1 seconds (you can feel the click) to do a soft reset (the little RST hole, use a pin insert it)
  5. Wait for 5 seconds. This should set the light to slow blinking.
 
 Please let us know if it works for you.
Thanks
Regards,
Netro Support

Smart Watering Adjustment

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Netro Inc
Updated at 2020-05-12 02:48:55 UTC

Dear Lukas,


1. Currently the minimum watering duration for manual program is 1 minute. If you want to water less than 1 min, you will have to go to the Home page, select your zones to water manually by tapping the blue button to do an instant manual run. I have talked to our R&D and we will support 30s' watering duration in future release of the app.


2. For the Smart Zone level basic.  In this level, no smart schedule will be generated. It only depends on weather restriction(large amount of rain) or watering regulations. For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


3. If you select Add watering set for 50% to 1m in sensor's watering adjustment, it means Netro will start 1 minute watering when the moisture drops to 50%. However, there's not an exact date or time when the moisture drops to 50%.  For example, if today the moisture drops to 50%, Netro will start watering for 1 min. However, if after a few hours today the moisture drops to 50% again, then Netro will water again because 1 min watering will not increase the moisture a lot.


We understand you need a shorter watering duration to avoid dripping onto your neighbour's balcony and I have forwarded your issue to our R&D. If you have any questions, you can reply to us or send us email to support@netrohome.com.


Thanks,

Netro Support


Unit system

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Netro Inc
Updated at 2020-05-11 06:02:29 UTC

Hi Andrea,


Yes you can change unit through Netro app->Settings->Account->Unit. You can choose Imperial Units or International system of units.


Thanks,

Netro Support

can't name area with non English name

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Netro Inc
Updated at 2020-05-10 08:04:19 UTC

Hi Chen,


Do you mean changing the name of the zones? We have tested it and there is no problem in using Chinese:



Thanks,

Netro Inc

Pixie Pending

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Netro Inc
Updated at 2020-05-10 07:54:36 UTC

Hi Rick,


When the Pixie is in sleep mode, the watering state will remain "pending" until the next sync time. The watering will also begin at the next sync time. When you start the manual watering from the app, there should a message showing the waiting time.


Thanks,

Netro Inc

Whisperer

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Netro Inc
Updated at 2020-05-09 05:57:30 UTC

Dear Andrea,


I have forwarded this issue to our R&D and we are investigating this issue and come back to you later.


Thanks,

Netro Support

Suited for exterio?

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Netro Inc
Updated at 2020-05-09 05:56:09 UTC

Dear Joan,


The Sprite controller is not water proof, but you can purchase an enclosure to use it outdoor. Please check our website for the enclosure: https://www.netrohome.com/shop/products/20. Please note that the enclosure shipment will be delayed in about 2 weeks.

Thanks
Regards,
Netro Support

Whisper Top soil and subsoil sensor reading

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Netro Inc
Updated at 2020-05-08 08:53:52 UTC

Hi Weston,


Could you please let us know on which page did you see the attached screenshot of soi moisture level? We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Subsoil humidity

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Netro Inc
Updated at 2020-05-08 05:37:39 UTC

Dear Massimo,


In the latest version of the app, we uses both the top soil and deep soil moisture to estimate so Netro will not show subsoil humidity as showing both level would be a little messy.


Thanks,

Netro Support