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Netro Inc


Answers

Whisperer

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Netro Inc
Updated at 2020-05-09 05:57:30 UTC

Dear Andrea,


I have forwarded this issue to our R&D and we are investigating this issue and come back to you later.


Thanks,

Netro Support

Suited for exterio?

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Netro Inc
Updated at 2020-05-09 05:56:09 UTC

Dear Joan,


The Sprite controller is not water proof, but you can purchase an enclosure to use it outdoor. Please check our website for the enclosure: https://www.netrohome.com/shop/products/20. Please note that the enclosure shipment will be delayed in about 2 weeks.

Thanks
Regards,
Netro Support

Whisper Top soil and subsoil sensor reading

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Netro Inc
Updated at 2020-05-08 08:53:52 UTC

Hi Weston,


Could you please let us know on which page did you see the attached screenshot of soi moisture level? We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Subsoil humidity

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Netro Inc
Updated at 2020-05-08 05:37:39 UTC

Dear Massimo,


In the latest version of the app, we uses both the top soil and deep soil moisture to estimate so Netro will not show subsoil humidity as showing both level would be a little messy.


Thanks,

Netro Support

Master valve

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Netro Inc
Updated at 2020-05-08 02:28:30 UTC

Dear customer,


Currently it is not supported. As a workaround, you can create a zone as a fake zone and do not connect it to valve, then enable this fake zone to start watering.


Thanks,

Netro Support


What does water your sensor mean?

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Netro Inc
Updated at 2020-05-08 02:17:14 UTC

Hi Kevin,


This notification is for your stand alone sensor to water that area. You have a stand alone sensor and named as sensor. Since stand alone sensor is not associated with Sprite, we have notification to alert user water that area monitored by stand alone sensor.


Thanks
Regards
Netro Support

Does it automatically stop if it rains?

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Netro Inc
Updated at 2020-05-08 02:13:01 UTC

Dear Alnavasa,


If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch).


Thanks,

Netro Support

Start the week on Monday, not Sunday

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Netro Inc
Updated at 2020-05-08 02:11:43 UTC

Dear Alnavasa,


Sorry we did not recognize it before and I will forward it our R&D and we will discuss about starting the week on Monday.


Thanks,

Netro Support

Discover your garden

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Netro Inc
Updated at 2020-05-08 02:09:13 UTC

Hi Alfonso,


Thanks for your suggestion and I will forward it to our R&D.


Thanks,

Netro Support

Whisperer Changing Colors

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Netro Inc
Updated at 2020-05-06 08:41:47 UTC

Hi Patrick,


The red light means the battery level of sensor was low. Please place sensor under sunlight for a couple of days to charge. If sensor blinks a few second white light followed by a red light and immediate shut down, then the sensor is charged but it failed to connect to your home WiFi. Please press the button 6 times quickly( turn it on and off  3 times ) and the light will start to blink slowly. Please take a look at this video:


https://www.youtube.com/watch?v=Vl-VlTkcaJE

If you are able to make the light blink slowly, you are ready to reconnect it to your home WiFi. Please go to the Netro app -> settings-> sensors -> select the sensor -> Change WiFi network/password to reconnect it.

Thanks,

Netro Support

How to delete Smart Schedule?

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Netro Inc
Updated at 2020-05-06 08:38:56 UTC

Dear Matty,


We just checked your account and we found you did not turn the smart zone off for all of the zones, for example, "West Driveway", "Flowerbeds". You will have to turn off the smart zone feature for each zone to make sure smart watering do not occur.


Thanks,

Netro Support

Whisperer

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Netro Inc
Updated at 2020-05-05 11:35:51 UTC

Hi Andrea,


Currently Netro allows one sensor to monitor up to 3 zones and the user needs to make sure the zones have similar environmental conditions. The max zones per sensor is three.


Thanks,

Netro Support

Nomi zone e comandi alexa

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Netro Inc
Updated at 2020-05-05 11:33:14 UTC

Hi Mirko,



Currently Alexa cannot recognize renamed zones. You can talk to Netro like:

 

Ask Netro Home to water all zones for 5 minutes

Ask Netro Home to water zone 1 for 5 minutes

Ask Netro Home to stop watering

IT:
Alexa, chiedi a Netro Home di annaffiare zona 1 per 5 minuti.
Alexa, chiedi a Netro Home di annaffiare tutte le zone per 5 minuti.
Alexa, chiedi a Netro Home di smettere l'annaffiata.

Thanks,

Netro Support



I want to increase watering time since it only says 2:00 minutes (it works for this time) but am unable to increase/change it. Please help. Please help!

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Netro Inc
Updated at 2020-05-04 06:29:09 UTC

Dear customer,


Please go to Settings->Programs, select your program, tap "Duration" to change the value of the watering duration.


Please let us knoow if it helps.


Thanks,

Netro Support

Sprinklers don’t work

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Netro Inc
Updated at 2020-05-04 06:18:48 UTC

Dear Richard,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 


Thanks

Regards, 

Netro Support

Watering when zones are off

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Netro Inc
Updated at 2020-05-04 06:18:11 UTC

Dear Ben,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually.

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit.

Please let us know if it helps.

Thanks,
Netro Support

Connect the zones

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Netro Inc
Updated at 2020-05-04 06:16:57 UTC

Dear Alessio ,


Netro automatically creates dynamic watering schedules according to local weather, so if you turn on the smart zone feature for your zone, the smart watering is adjusted automatically.

If you want to make sure two zones are watered on the same day, we suggest you create user programs and set  Smart watering: Level basic. (Go to Settings->Zones->Smart Zone)

In this level, no smart schedule will be generated. You will need to add programs manually (go to Settings->Programs to add programs) and Netro will skip programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations.

Here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Support

Sprite app says its watering but it is not

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Netro Inc
Updated at 2020-05-04 06:07:27 UTC

Dear customer,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually.

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit.

Please let us know if it helps.

Thanks,
Netro Support

Schedule OFF

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Netro Inc
Updated at 2020-05-02 08:41:03 UTC

Dear customer,


If you disble smart zone feature, there will not be smart watering. Could please send us your screenshot to support@netrohome.com and we will look into this issue.


Thanks,

Netro Support

New plant/seeding setting

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Netro Inc
Updated at 2020-04-30 08:51:31 UTC

Hi Cody,


To adjust smart watering, please go to settings->zones->select a zone->smart zone and choose your preferred watering mode. You can choose "new plant" mode to increase the watering amount.