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Netro Inc


Answers

Best sync option?

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Netro Inc
Updated at 2020-04-22 10:33:05 UTC

Dear customer,


We recommend to set the sync frequency to 1 hour which is the default. If you set the sync timer to longer you will wait for more time when you try to do a manual warring from the home of the app.


Thanks,

Netro Support

google home not connected

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Netro Inc
Updated at 2020-04-22 08:51:57 UTC

Could you check if it works now? Our R&Ds have failed to reproduce the problem. Google Home works fine under our test with your devices and several other devices. 


It could be caused by Google service outage. We noticed that you tried to use Google Home on 04/21, on which day Google Assistant service had no response issue similarly. Few hour later, Google had fixed the problem and everything went back normal. 


If still not work, could you please try to unlink your Netro account then link it again? We will send you email about the details and proof that it should work now. You may see watering schedules lasts for few seconds on the schedule page on your App, don't worry, it's caused by our internal tests. 



How protect Netro Sprite

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Netro Inc
Updated at 2020-04-22 08:17:40 UTC

Dear customer,


Thanks for contacting us. We has just released Outdoor Encloure for Netro Sprite and it is available for purchase at our official website: https://netrohome.com/shop/products/20


Thanks,

Netro Support

Smart watering at wrong time

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Netro Inc
Updated at 2020-04-22 07:38:56 UTC

Dear Joakim,


If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. If Netro believes your watering is not enough, it will still water your zones regardless of you preferred watering time. 


Thanks,

Netro Support

google home not connected

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Netro Inc
Updated at 2020-04-22 07:13:14 UTC

Dear customer,


I have forwared your issue to our R&D and we will look into it and get back to you later.


Thanks,

Netro Support

Mixed Plant Zone

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Netro Inc
Updated at 2020-04-20 05:29:06 UTC
Dear Richard,

It's also common to have multiple type of plants in one zone. Usually, it's recommended to use the plant that needs most of water. For example, you have grass, trees and annual in a zone, it's better to use "grass" as you set. This is because other plant types can survive with more water, but your grass could die without enough water. One exception is Xeriscape, which could die with more than enough water.

Thanks,
Netro Support

Pixie Leaks

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Netro Inc
Updated at 2020-04-20 03:03:11 UTC

Hi Rich,


We have received your email and we will look into this issue and get back to u later.


Thanks,

Netro Support

Forecast vs Expectation

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Netro Inc
Updated at 2020-04-18 02:08:12 UTC

DearArvind,


Rain expectation uses the amount of rainfall multiplied by the probability of the rainfall to compare the threshold.


Example: If the smart zone feature is turned on, Netro will skip the schedules when there is a chance of significant rain(>0.2 inch). If rainfall is 0.2 inches but probability is 50%, then 0.2*0.5 = 0.1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.5 inches with 50% probability, then the Smart Zone will cancel the watering schedule for that day. 


Thanks,

Netro Support

Whisperer shows 0% moist always

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Netro Inc
Updated at 2020-04-18 02:06:16 UTC

Dear Max,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Keep Connected option

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Netro Inc
Updated at 2020-04-18 02:04:48 UTC

Dear customer,


The "keep online" feature uses more battery power and we will improve the "keep online" feature by automatically disabling it if the battery level is low. We will have our developer look into your suggestion and reply to you through email. Thanks so much for your suggestions. 

Daily Wind speed could not be accurate enough to decide if water or not

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Netro Inc
Updated at 2020-04-17 02:45:07 UTC

Dear Luca,


1. The wind data from darksky we used is daily data which should be average, not peak.


2. Our wind constraint is for all day long. It is not hourly and hourly wind speed needs more access to the API and calculations are more frequent (24x). Currently there are few customers using wind constraint, so we will not support hourly in the future.


Thanks,

Netro Support

Range of whisperer

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Netro Inc
Updated at 2020-04-17 02:35:44 UTC

Hi Fraco,


The sensor can only measure the humidity of the place where it is inserted but not an large area. It cannot measure the soil moisture level within a few meters of the surrounding area.  However, the general humidity of the soil where sensor is inserted does not have much difference.  So when inserting it,  we suggest find a place which represents the average condition for your zone, not place sensor in  special places, such as edges, pits, blocked places, etc.


Thanks,

Netro Support

Which Alexa app?

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Netro Inc
Updated at 2020-04-17 02:21:19 UTC

Hi Jeffry,


Please use "Netrohome" and disable "Netro". Amazon Alexa needs consistent training, we are still improving the training. Thanks for your feedback, I will bring this to our teach team attention.


Thanks,

Netro Support

Restriction means exactly..when not to water..but if I want specify the opposite?

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Netro Inc
Updated at 2020-04-17 01:56:05 UTC

Hi Luca,


Please go to Settings - Prefernces - Scheduling to set your preferred watering time to tell Netro to water  between a certain time range.  Netro will try to water during your preferred time. Please note preferences is less strict so if Netro believes your watering is not enough, it will still water your zones regardless of you preferred watering time. 


Thanks,

Netro Support

Faucet Connector Broke

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Netro Inc
Updated at 2020-04-15 01:47:12 UTC

Hi Larry,


Please send us your shipping address to support@netrohome.com. We will send you pre-paid shipping label to take back your product for repair/replacement.


Thanks,

Netro Support

App Notifications for watering

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Netro Inc
Updated at 2020-04-15 01:39:11 UTC

Hi Brett,


Thanks for your suggestion and we understand that notification feature should be improved. I will forward it to our R&D.


Thanks,

Netro Support

Netro app on google home

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Netro Inc
Updated at 2020-04-13 07:01:49 UTC

Hi Danilo,


Currently selecting a certain zone in Google Home has not been supported it and we are still working to support it.


Thanks,

Netro Support

Wifi issue smart disconnection!

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Netro Inc
Updated at 2020-04-10 12:23:59 UTC

Hi Luca,


I am trying to understand the situation here. It sounds like your WiFi connection is unstable. 


Is your WiFi router far way from the Netro devices and is it possible the WiFi signal is not good enough? How many signal bars on your phone at that location?


I can see your second device is connected and there is no reason why the first one could not unless the WiFi signal is an issue. For testing purpose if you move the first Netro controller closer to the router, will the connection be stable?


If you are sure the WiFi signal is strong please let us know and we will need to look at something else.


Thanks,

Netro Inc

Incorrect weather conditions

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Netro Inc
Updated at 2020-04-10 06:41:50 UTC

Hi Andrea,


We have changed the address for you. Please let us know if it works now.


Thanks
Regards,
Netro Support

Programming time vs Restrictions

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Netro Inc
Updated at 2020-04-08 07:15:13 UTC

Hi Luca,


If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of you preferred watering time. 


Yes restriction is a more flexible way than programs to set time range and many other rules that can be applied to all or to specific zone.


When you create a program, please make sure it will not conflict with restrictions. If programming time range is different from time range set with restriction rules, Netro will not water.


Netro has three watering modes, please check this article for more information. https://netrohome.com/forum/posts/111

Thanks,
Netro Support