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Netro Inc


Answers

Netro app on google home

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Netro Inc
Updated at 2020-04-13 07:01:49 UTC

Hi Danilo,


Currently selecting a certain zone in Google Home has not been supported it and we are still working to support it.


Thanks,

Netro Support

Wifi issue smart disconnection!

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Netro Inc
Updated at 2020-04-10 12:23:59 UTC

Hi Luca,


I am trying to understand the situation here. It sounds like your WiFi connection is unstable. 


Is your WiFi router far way from the Netro devices and is it possible the WiFi signal is not good enough? How many signal bars on your phone at that location?


I can see your second device is connected and there is no reason why the first one could not unless the WiFi signal is an issue. For testing purpose if you move the first Netro controller closer to the router, will the connection be stable?


If you are sure the WiFi signal is strong please let us know and we will need to look at something else.


Thanks,

Netro Inc

Incorrect weather conditions

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Netro Inc
Updated at 2020-04-10 06:41:50 UTC

Hi Andrea,


We have changed the address for you. Please let us know if it works now.


Thanks
Regards,
Netro Support

Programming time vs Restrictions

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Netro Inc
Updated at 2020-04-08 07:15:13 UTC

Hi Luca,


If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of you preferred watering time. 


Yes restriction is a more flexible way than programs to set time range and many other rules that can be applied to all or to specific zone.


When you create a program, please make sure it will not conflict with restrictions. If programming time range is different from time range set with restriction rules, Netro will not water.


Netro has three watering modes, please check this article for more information. https://netrohome.com/forum/posts/111

Thanks,
Netro Support

Can I check to which weather forecast local station my device is linked when Dark Sky service is on?

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Netro Inc
Updated at 2020-04-08 06:44:18 UTC

Hi Luca,

 

Darksky calculates data from multiple weather stations together. It does not get data from one single station.

 

Thanks,

Netro Support

Restore device set up into all without RST the unit

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Netro Inc
Updated at 2020-04-08 03:14:35 UTC

Hi Luca,


Sorry Netro caanot restore the data if you removed your device.


Thanks,

Netro Support

How to stop watering if device is offline?

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Netro Inc
Updated at 2020-04-08 03:13:16 UTC

Hi Luca,


If device is offline, you can not stop watering from the app. You will have to unplug the power the stop watering. 


Thanks,

Netro Support

Irrigation time of 0 minutes. then?

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Netro Inc
Updated at 2020-04-08 02:53:51 UTC

Hi Luca,


To do a manual run, user can select all zones to start manual run.  If user would like to skip a certain zone, setting watering time to "0 minute" for a zone will skip watering for this zone and the rest of the zones will be watered.


Thanks,

Netro Support



Watering notification into SMARTPHONE notification drawer

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Netro Inc
Updated at 2020-04-08 02:47:52 UTC

Hi Luca,


Thank you so much for your suggestion and design! I will forward your suggestion to our development team and we will discuss about it!


Thanks,

Netro Support

Irrigation time striketrough

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Netro Inc
Updated at 2020-04-08 02:45:48 UTC

Hi Luca,


The striketrough might be caused during a temporary network outage and your device was offline temporarily. 


Thanks,

Netro Support


Settings

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Netro Inc
Updated at 2020-04-08 02:11:16 UTC

Hi Massimo,


The unit issue has been fixed now. it was caused by an update on the server side last night. Sorry for the inconvenience.


Thanks,

Netro Inc

how change weather in celsius or change country?

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Netro Inc
Updated at 2020-04-08 01:35:30 UTC

Hi Seb,


The unit issue has been fixed now. it was caused by an update on the server side last night. Sorry for the inconvenience.


Thanks,

Netro Inc

Home Assistant integration

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Netro Inc
Updated at 2020-04-07 05:42:37 UTC

Hi Casey,


Thanks for contacting us and I have forwarded your request to our R&D and we will study later.


Thanks,

Netro Support

Installing Pixie

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Netro Inc
Updated at 2020-04-07 02:58:01 UTC

Hi kristin,


Your issue can be fixed by changing a filter. Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping address?  We can ship a filter to you.


Thanks,

Netro Support


Dark Sky

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Netro Inc
Updated at 2020-04-02 02:33:42 UTC
Dear Vardhan,

Yes. Dark sky still works for our Netro users. Netro get dark sky service through internal API, it does not matter to smart phone that you use for Netro app.

Thanks
Regards,
Netro Support

How to stop watering indefinitely

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Netro Inc
Updated at 2020-03-24 21:32:30 UTC
You can set up your device in Idle mode. Please go Settings->Controller->Enabled, slide the enabled button to disable your device. 

Smart scheduling problem

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Netro Inc
Updated at 2020-03-24 06:02:21 UTC

Hi Alfonso,


1. We just checked your account and we found Netro waterd your zone 5 after rain for 20 seconds. Did you turn off the smart zone feature manually? Normally Netro will skip watering after rain, however, the moisture level for you zone 5 is still low after rain because slight rain amount was reported by weather provider (PWS). Your zone 5 is associated with sensor and Netro uses both the top soil and deep soil moisture to estimate moisture level.

2. I talked to our R&D and we will support this feature of changing the moisture level to a lower value in the next release of the app. We can open this feature for you currently from the server side and please let us know if you would like to try.


Thanks,

Netro Support

Instalación wifi

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Netro Inc
Updated at 2020-03-24 02:21:33 UTC

Dear customer,


It seems that your phone does not have enough memory. You can try these steps:


1. Close all the other apps running on your phone

2. Reboot the phone

3. If the issue still occurs, try another phone/tablet.


If you still cannot make it work, please let us know by sending emails to support@netrohome.com


Thanks,

Netro Inc

pixie does not measure humidity correctly

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Netro Inc
Updated at 2020-03-19 08:27:15 UTC

Hi Stefano,


Please wait for a few days as the new learning period just started and we need more data to re-train the sensor.


Meanwhile, we are looking at the data to see if there is an issue in processing the data and we will get back to you.


Thanks,

Netro Inc

Rain today and it will water tomorrow?

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Netro Inc
Updated at 2020-03-17 06:28:30 UTC

Hi Javier,


If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch). Currently Netro will skip your schedules only on previous day and rainy day so Netro still waters your zone based on your program(water every 3 days) the next day after rain. 

If you do not want Netro to water your zones after the raining days. You can customize it in Settings->Preferences->Days to Skip, and select days to skip, for example, next day and next 2nd day.


Thanks,

Netro Support