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Netro Inc


Answers

Whisperer issue

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Netro Inc
Updated at 2020-03-16 02:28:59 UTC

Hi Saul,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Delivering term please

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Netro Inc
Updated at 2020-03-15 12:39:51 UTC

Dear Diego,


We have shipped your package through TNT. Please check your email with tracking.


Thanks,

Netro Support

alexa & pixie

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Netro Inc
Updated at 2020-03-12 02:41:52 UTC

Hi Stefano,


Which Alexa still are you using? It should be the Netro Home skill not the Netro skill.


Also, I think you will see the Netro device in the skill. It is completely on voice command and after you link your Netro account you can just say the commands to Alexa.


Netro Inc

Is it working correctly? 0v test multimeter

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Netro Inc
Updated at 2020-03-09 01:25:24 UTC

Hi yodiego,


Can you please let us know what power adapter you use? Are you using the Android app? There is a known bug that only zone 1 can be opened if you use the Test Run mode which has been fixed in the beta version of v2.5.0.


Thanks,

Netro Inc

Watering stops after 5 mins

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Netro Inc
Updated at 2020-03-02 05:19:21 UTC

Dear customer,


It is possible that your zone 2 is shorted.


What if you manually start zone 2? Does it run and how long does it last?


Thanks,

Netro Inc

Distance between controller and solenoid valves

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Netro Inc
Updated at 2020-03-02 05:17:42 UTC

Dear Steve,


We would recommend using 18 AWG which fits to the slots and also has low resistance.


Thanks,

Netro Inc

Order to open eletrovan stil on

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Netro Inc
Updated at 2020-02-29 21:28:31 UTC

Hi Claude,


It sounds like you are using a DC valve. Can you confirm that your Netro controller is connected to an 24V AC valve?


Thanks,

Netro Inc

App Crashes on adding product

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Netro Inc
Updated at 2020-02-25 02:25:53 UTC
Hi Tarudro, 

Are you in Germany? It seems like the we have an unhandled time zone in your area and we are looking into this issue. We will email to you with solutions.

Thanks,
Netro Inc

Netro Whisperer no longer measures soil moisture accurately

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Netro Inc
Updated at 2020-02-07 06:21:13 UTC

Hi Robert,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 


Thanks

Regards, 

Netro Support

Light still blinking fast after pressing RST button

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Netro Inc
Updated at 2020-01-22 02:52:41 UTC

Dear customer,


Please let us know if the issue has been solve or not. If not, please send us email to support@netrohome.com with your Netro account registered email.


We will have our technician look to this issue. 


Thanks

Regards, 

Netro Support

Whisperer does not save through weeks and months

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Netro Inc
Updated at 2020-01-17 08:59:25 UTC

Hi Christophe,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 


Thanks

Regards, 

Netro Support

Soil Types

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Netro Inc
Updated at 2019-12-16 06:31:55 UTC

Dear Tim, 


Base on the provided information, your soil is more likely to "clay loam" or "silty clay". 


There are three basic soil types in Netro: 

  • Clay soil is generally heavy and is compact in nature. Plants have a harder time developing roots in clay soil. Clay soil tends to retain water, but this is not always desirable.
  • Sandy soils are the opposite of clay and generally drain too fast, and so are unable to hold onto any nutrients long enough for a plant to use them.
  • Loamy soil is a rich, dark and crumbly soil that will allow drainage, but still retain enough moisture to be beneficial. If you grab a handful of loamy soil, it should not form a compact ball. It should remain loose and crumbly. Loam is the best type of soil for growing almost everything!
Please note that if you have put extra loamy soil on top when you build your yard, please select loamy, even though the original soil in your area is clay or sand. 

If you are still confused, you can just try with each type, check the smart schedules in the "schedule", and choose the one which meet your expectation best. 

Wire Gauge

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Netro Inc
Updated at 2019-12-08 01:18:40 UTC

Hi,


The wire size for Netro Sprite is 18 AWG to 22 AWG. You can slim down to that range to fit into the slots. 


Thanks,

Netro Inc

Raining but still watering

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Netro Inc
Updated at 2019-12-08 00:54:10 UTC

Hi Liaqat,


I can see that you have set your program which is not moisture level based. We also noticed that you have disabled "smart zone" feature for all your zones. To enable weather awareness, please go to settings->zones to enable "smart zone" for each zone.


Thanks,

Netro Inc

Product request: leak detector

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Netro Inc
Updated at 2019-12-08 00:46:20 UTC

Hi Joshua,


Thanks for your product request. We are aware of this potential market and we have been working on it.


Thanks,

Netro Inc

Can't add new managers

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Netro Inc
Updated at 2019-12-05 17:03:17 UTC

Hi Tim,

You can use our shared user function by adding manager of your each device. Please note shared users must have a Netro account.

The shared person who have registered our app can be added to your account by his email and then he is also be able to see your device on his app. Please see this article about how to use the shared user. http://www.netrohome.com/forum/posts/147 

Please let us know if you have further questions.

Regards,
Netro Support

Whisperer settings

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Netro Inc
Updated at 2019-12-01 06:30:45 UTC

Hi Manuel,


As each zone is unique, with different plants, sunlight and soil conditions, we recommend to place one sensor in each zone for best watering results. If you have many zones, consider adding sensors for the zones that you care most. In the current version of the app, we allow one sensor to monitor up to 3 zones but the user needs to make sure the zones have similar environmental conditions.


BTW, we have Black Friday deals going on at this moment. Thanks for the question.


Regards,

Netro

Black Friday

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Netro Inc
Updated at 2019-12-01 06:26:56 UTC
Hi John, yes please check our website. The offers end on Dec 4th. Thanks!

Daylight savings

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Netro Inc
Updated at 2019-11-14 08:23:03 UTC

Dear Craig, 


Could you provide more details about your problem? The daylight saving ended on last Sunday (Nov 11), and our system have taken care of it. Everything should be fine. 


We have checked your profile. Typically, Netro adds smart schedules on 4:00am and later when necessary. For example, there are two smart program for today (11/13) from 4:28 to 4:38 and from 5:08am to 5:17am for zone "backyard2". Netro Sprite device is expected to water your backyard twice this early morning on 4:28am/5:08am (PDT time). 


Please note that Netro uses your device's local time, not your cell phone's time. These two time may not be identical if you are traveling outside. For example, your device is installed in California, the schedule time is California's local time, even if you are in New York and your cell phone are using New York time. 


We are always happy to help and make you satisfied. The smart schedules seem to be OK for now. If you still have any concern, could you provide us more details? 


Regards, 

Netro Inc

Whisperer sensor winter storage

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Netro Inc
Updated at 2019-10-16 05:20:41 UTC

Hi Brain,


Generally you can leave the sensor outside in the winter. However, if the temperature goes below 0°F(-18°C ), you should consider taking the sensor inside. Please turn off the sensor before storing it. To turn off the sensor:
1. If the sensor is powered on (the light is on), press the button once to turn it off
2. If the sensor is sleeping (it will wake up repeating to report data), press the button once to manually wake it up, wait for  2-10 seconds, press the button again to turn it off. 
3. After that, the sensor will stay off and will not wake up repeating to report data


If you place the sensor in a place without any sunlight, after a few months you might need to charge the sensor for a few days before it can turn on.


Thanks,

Netro Support