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Netro Inc


Answers

Sprinkler Not watering, app shows watering and counting time, controller light remains off

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Netro Inc
Updated at 2019-10-01 14:07:23 UTC

Dear customer,


Please contact our support team at support@netrohome.com on this issue.


Thanks,

Netro Inc

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Netro Inc
Updated at 2019-10-01 14:05:16 UTC
Can you try to enable location service for the Netro app?

Cold winter season and whisperer ?

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Netro Inc
Updated at 2019-09-28 02:19:38 UTC

Hi Yves,


Generally you can leave the sensor outside in the winter. However, if the temperature goes below 0°F(-18°C ), you should consider taking the sensor inside. Please turn off the sensor before storing it. If you place the sensor in a place without any sunlight, after a few months you might need to charge the sensor for a few days before it can turn on.


Thanks,

Netro Support


Whisperer seems wrong

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Netro Inc
Updated at 2019-09-23 02:24:30 UTC

Hi Tim,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 


Thanks

Regards, 

Netro Support

Whisperer not working as expected

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Netro Inc
Updated at 2019-09-10 05:55:26 UTC

Hi Tony,


We can send us a newer version of the sensor which could solve the issue. Please email your address to support@netrohome.com if it sounds like a good solution.


Thanks,

Netro Support

Drain

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Netro Inc
Updated at 2019-08-19 06:26:02 UTC
No, Netro will not water your yard during winter. However, winterization requires shutting off the main valve and blowing out the water, which is beyond the capability of Netro Sprite. You could google to find the instruction for winterization: e.g. https://www.familyhandyman.com/landscaping/how-to-winterize-a-sprinkler-system/ https://www.youtube.com/watch?v=s3YRbJYmvgA

Unexpected smart schedule

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Netro Inc
Updated at 2019-08-13 06:06:17 UTC

Dear Tony, 


Netro's smart schedules are dynamic. All smart schedules in the future could be adjusted if new events happen, for example, weather forecast data updates, new whisperer sensor data. Therefore, it's possible that the smart schedules you saw today will be updated tomorrow. For your specific case, two of your smart schedules on 12th could be skipped due to high moisture level reported by your whisperer sensor. As you mentioned, by default if the moisture level reported by Whisperer sensor is above 80%,  smart schedules will be skipped. You can update the threshold to higher or lower value if you need. 



Update application

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Netro Inc
Updated at 2019-08-12 08:33:01 UTC

Hi Anyhony,


Netro app will update automatically.


Thanks,

Netro Support

sprite losing connection

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Netro Inc
Updated at 2019-08-04 22:14:33 UTC

Hi Robert,


If the controller lost connection, in most cases you do not need to reset the router. Simply reboot the controller (unplug power and replug in) and it will reconnect.


Thanks,

Netro Inc

Low pressure in zones

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Netro Inc
Updated at 2019-08-01 00:58:11 UTC

Hi Hussein,


Can you use a "working" zone to control the low pressure station. If the problem remains I would suggest checking the valve.


Another way to troubleshoot: To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.


Thanks,

Netro Inc

Where's our promised update?

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Netro Inc
Updated at 2019-08-01 00:32:55 UTC

Hi Kirk,


Version 2.3.0 has been submitted to App Store and Google Play Store for review. They should be released in a couple of days introducing many new features including:


1. Bring back Weather Underground PWS support

2. Manually adjust rainfall data for today and yesterday


Thanks,

Netro Inc


Controller consistently goes offline

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Netro Inc
Updated at 2019-07-14 04:49:32 UTC

Dear Kyle,


Was there a power outage before the disconnection? There is a known bug in the current firmware that after a power outage, if the router boots up too slowly, the controller cannot be manually controlled and the app shows offline(regular program and smart schedules will still run). This will be fixed in the next firmware release in a few weeks.


If the disconnection is unrelated to power outage, please write to us at support@netrohome.com and our technical support will follow up with solutions.


Thanks,

Netro Inc

Hunter valve PG101 opens but never closes

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Netro Inc
Updated at 2019-07-04 21:53:59 UTC

Hi Saurik,


Yes we are pretty sure the DC adapter is the reason because this happens to many our users.


If you have difficulties in finding an AC adapter please write to support@netrohome.com, we will help. 


Thanks,

Netro Inc

Forecast provider for Italy

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Netro Inc
Updated at 2019-07-04 13:51:55 UTC

We have not supported METEO.it and The Weather Channel yet. But we are going to support weather underground PWS https://www.wunderground.com/, which should be similar with The Weather Channel,  as both owned by IBM. 

Weather providers have their own data source and modeling method, so their data could be different. That's why we support multiple weather providers, such that customers can select the one works best in their area. If my guess is correct, the last picture is for Darksk. The first two have 0/0 for Lun because the other two weather providers do not support 1-week forecast data, which is fine as we fetch weather data and update your watering schedules everyday. 


Zones Scheduled; Did Not Run

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Netro Inc
Updated at 2019-06-21 09:49:37 UTC

Dear customer,


Does this happen often? If yes, there might be some issues with communicating the schedules to your Sprite unit. Please write to support@netrohome.com and we will start investigation.


Thanks,

Netro Inc

GPS position

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Netro Inc
Updated at 2019-06-21 09:46:18 UTC

Dear customer,


Please write to support@netrohome.com with the following information:


Country, City, State/Province, Postal code


If you have the GPS information(latitude and longitude), please include that too.


Thanks,

Netro Inc

Difficulty connecting to Google WiFi

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Netro Inc
Updated at 2019-06-21 08:38:44 UTC

Dear customer,


Sprite works with Google WiFi. Please check the SSID and password and see if they contain special symbols. You might also want to try a guest network.


Thanks,

Netro Inc

Plant sensor readings

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Netro Inc
Updated at 2019-06-19 07:20:28 UTC

Hi Dan,


I believe the 2 sensors are turned off. Can you please press the button on the back twice and see if the light will turn on?


If the light turns on, do not press the buttons again and the sensor will automatically sleep when it finishes data reporting.


Thanks,

Netro Inc

Amount of Rainfall keeps changing

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Netro Inc
Updated at 2019-06-19 05:53:26 UTC
Weather forecast data changes according to time. Netro keeps to fetch the latest data from weather providers (e.g. darksky) one or multiple times every day. That's why you see the rain amount changes in the Netro app. Because of all kinds of delays, weather provider could also update the the weather data for the past, e.g. yesterday. 

Configuration for Netro Sprite suggestions requests

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Netro Inc
Updated at 2019-06-17 08:13:02 UTC

Hi Tony,


1. The reason why only one zone can run at a time is that the AC power adapter usually only provides 800mA. One valve can consume 300mA and some people have a master valve or pump which also consumes 300mA. If 2 zones run with a master valve, the total current would be 900mA which is unsafe. However, if you do not have master valve or pump, you can connect 2 zones to one slot in the controller.


2.We would like to help on the zone planning but we are not experts in this area. However, how many zones you need depends on the sprinkler types and also the water pressure. If a sprinkler can cover a larger area, you probably need less sprinklers. I would suggest you consult an irrigation profession for optimal zone planning.


3. As each zone is unique, with different plants, sunlight and soil conditions, we recommend to place one sensor in each zone for best watering results. Consider adding sensors for the zones that you care most. However, in a future version of the app, we will allow one sensor to monitor up to 3 zones but the user needs to make sure the zones have similar environmental conditions.


Thanks,

Netro Inc