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Netro Inc


Answers

Not watering on any zone

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Netro Inc
Updated at 2019-06-04 05:43:36 UTC

Hi Miller,


This sounds like a hardware issue. If you have not resolved it please contact us at support@netrohome.com and we will work with you on a solution.


Thanks,

Netro Inc

Don’t Stop !!

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Netro Inc
Updated at 2019-05-27 00:31:13 UTC

Dear Eduardo,


The issue is probably caused by using a DC power adapter. The Netro Sprite needs an AC power adapter to properly function. Please send a picture of the power adapter to support@netrohome.com and we will take a look.


Thanks,

Netro Inc

Sprite seems to open valve then fails to deliver water to the system

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Netro Inc
Updated at 2019-05-19 03:50:11 UTC

Hi David,


Please use a multi-meter to measure the resistance between the common wire and each zone. The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. To test if the controller is working properly, use a multi-meter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.


Thanks

Zone won’t turn on when manually turn it on

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Netro Inc
Updated at 2019-05-19 03:47:40 UTC

Hi Dennis,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed, please check if there is a main valve/faucet that is turned off manually. You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone. The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.


Thanks

Manual mode fail to shut off

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Netro Inc
Updated at 2019-05-19 03:43:35 UTC

Hi Junglim,


The issues with the manual runs are caused by a firmware update and it has been fixed.


Thanks

Netro Inc

Zone 1 manual water time only 1 minute?

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Netro Inc
Updated at 2019-05-14 22:19:56 UTC
When you touch the time, there will popup a select box from 1 minute to 60 minutes. In our next app release, we will add 0 minute into selection box for users who want to skip a certain zone. Thanks. 

Why is my sprite watering zones multiple times a day

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Netro Inc
Updated at 2019-02-12 02:27:09 UTC

Hi Tim,

Netro calculates the smart schedules based on weather condition, sprinkler type and other environmental conditions like soil types. If you selected Dripper/emitter for your zones, the zones have longer watering duration than other zones as dripping/emitter system is really slow in moving watering to the ground. 

Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why Netro breaks the watering into many pieces to avoid water runoff.

Needing to connect to a new device

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Netro Inc
Updated at 2018-11-29 05:28:35 UTC
Are you using a new Netro account to add the device? If so, what's your old account username? If you know, what's your device's serial number? We could move the device from the old account to the new account for you. You could send us email to support@netrohome.com and we will take care of it.