Dear customer,

Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. 

Thanks,

Wency

Netro Support

Dear customer,

 92% moisture level means there won't be any watering scheduled. If you see a watering schedule set for two to three days later, it's normal. This schedule is estimated based on the humidity. If the humidity is higher than the set threshold on that day, Netro will adjust the watering accordingly.

Thanks,

Wency

Netro Support

Dear customer,

You can go to Settings->Zones->Smart Zone (Settings->Garden->Smart Zone for Pixie Timer) and toggle the enable button. When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain. Regulation feature will not be in effect as well.

Thanks,

Wency

Netro Support

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks.

Wency

Netro Support

Dear customer,

Sorry, the PIXIE-1 timer requires a water source with sufficient pressure, either from tap water or a pressurized water source. In your case, the water pressure is low, it might not be suitable for the PIXIE-1 timer. You might consider using a drip irrigation system. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. Could you please let us know how many sensors you have? We would like to confirm if the sensor you deleted is the same one you are currently using.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Dear customer,

Thank you for your suggestion. Could you please let us know the number of users you would like to increase it to? We will forward your request to our R&D team for consideration.

Thanks,

Wency

Netro Support

Dear customer,

You could select "Dripper/Emitter" as the Sprinkler Type. However, we currently do not support the "Soaker Hose" option.

Thanks,

Wency

Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Regards, 

Wency

Netro Support

Dear customer,

The 50% threshold is based on our analysis of the moisture requirements for most plants. If you find that this level is still too high for your preferences, we will certainly take that into consideration. 

Thanks,

Wency

Netro Support

Dear customer,

Can you send us(support@netrohome.com) a picture of the device's connection wiring ? This will help us identify the problem.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support
 

Dear customer,

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 59 minutes the timer will be sleeping and disconnected from the WiFi until the next sync. When the timer is sleeping, it is unaware of the schedule changes, including the manual watering.

If you have to water instantly, you can go to Settings -> Preferences-> "Keep Online" and enable the feature.

You can view more info here: https://netrohome.com/en/shop/user_guides/2

Thanks,
Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Netro Support

Dear customer,

Yes you can tap  schedule icon on the bottom of the home screen to view the calendar view. If you check your schedule tab, the date with blue dot beneath is your watering day. Select the specific watering date, you will find your own programs are marked under program and smart schedules are marked under smart schedules. 

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Regards, 
Wency
Netro Support

Dear customer，

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

I apologize for any inconvenience caused. OurR&D is still looking into it. Thank you for your patience and understanding.

Thanks.
Wency
Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Netro Support

Dear customer,

I think what happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensors (not assigned to any zones in the controller).

To move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your controller, then tap the "+" button on the upper right corner,  go to Add a Product-> Plant sensor and then select the zone and complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).

Thanks.

Wency

Netro Support