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Wency Pan


Answers

Smart watering

19
Wency Pan
Updated at 2023-11-10 02:38:48
Dear customer, We have noticed that on November 7, 2023, at 13:52, the device was set to StandBy mode, and on November 8, 2023, at 12:00, it was switched to Online mode…

PROGRAMS. "NOTES" FIELD

19
Wency Pan
Updated at 2023-11-02 08:53:08
Dear customer, We will forward your suggestion to the R&D staff for discussion. Thank you again for your suggestion. If you have any further concerns or questions, ple…

Can’t Stop it from watering

19
Wency Pan
Updated at 2023-11-02 08:46:15
Dear customer, It's possible that the device went offline before entering standby mode, so there are pending schedules that haven't been executed locally on the device.…

Time Shift and Sprite-6

19
Wency Pan
Updated at 2023-10-30 01:50:30
Dear customer, Yes the Netro software is affected by official time changes, such as the transition to daylight saving time, which may result in a one-hour shift compare…

Why did the schedule run went it’s raining

19
Wency Pan
Updated at 2023-10-27 01:52:42
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

More than one valve at the same time

19
Wency Pan
Updated at 2023-10-26 02:24:58
Dear MB, Currently, Netro can only run one zone at a time, so different zones for the same time cannot be created.  If you have any further concerns or questions…

The app is full of useless things

19
Wency Pan
Updated at 2023-10-23 00:45:36
Dear customer, Regarding your feedback on the app interface, our R&D is currently discussing it. We will get back to you with further updates. Thank you for sharing you…

Terrible product?

19
Wency Pan
Updated at 2023-10-17 06:58:58
Dear customer, Is your App the latest version? Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our techn…

Sprite 12 Controller Problem

19
Wency Pan
Updated at 2023-10-16 08:25:39
Dear customer, We have also received your email. We noticed the device is now online. Does the problem still exist? If you have any further concerns or questions, plea…

Whisperer maintenance

19
Wency Pan
Updated at 2023-10-12 08:19:45
Dear customer, You can find the working temperature for the sensor: 10° to 120℉ / -12℃ to 50℃. It is Okay to place the sensor outside during winter. Thanks, N…

Hub with more than 1 timers

19
Wency Pan
Updated at 2023-10-09 02:55:08
Dear customer, A hub can connect multiple Pixie-Z1 devices, but each Pixie-Z1 is independent and requires separate control for each device. Thanks, Wency N…

Yellow exclamation mark

19
Wency Pan
Updated at 2023-10-08 00:56:33
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Zone Failure

19
Wency Pan
Updated at 2023-10-07 01:03:58
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Purchasing Whisperer in the UK

19
Wency Pan
Updated at 2023-10-07 00:53:47
Dear customer, Sorry, we are unable to waive the shipping fee. Netro offers free shipping on orders over $150, otherwise $25* for the UK. Currently, we only offe…

Whisperer 2 "serial already in used" issue

19
Wency Pan
Updated at 2023-10-07 00:46:58
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Does the "smart" behind Netro Sprite & Spark use data from Whisperer?

19
Wency Pan
Updated at 2023-10-07 00:46:23
Dear customer, Yes a Whisperersensor can be assigned a zone. In this case, the Sprite can utilize the data from the Whisperer to optimize the watering schedule. …

Schedule

19
Wency Pan
Updated at 2023-09-28 02:14:46
Dear customer, You can reset the unit to start over. The RST button is located underneath cover and is next to the AC adapter wiring slots. It is marked RST. Please hol…

Horario

19
Wency Pan
Updated at 2023-09-28 02:12:12

Dear customer,


Yes you can go to Settings->Programs to edit the watering duration and start time.


Thanks,

Netro Support

Unrequested watering cycle

19
Wency Pan
Updated at 2023-09-25 01:49:19

Dear customer,


We have also received your email and will get back to you soon.


Thanks,

Wency

Netro Support

19
Wency Pan
Updated at 2023-09-20 01:41:03
Dear customer, If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant…