Dear customer,

Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water valve and measure the resistance of the water valve?

Thanks,

Wency

Netro Support

Dear customer,

Netro server side has updated, and after an hour, if the humidity rises, it will be correct.

Thanks,

Netro Support

Dear customer,

Netro detected rain on May 7th, with a rainfall of slightly over 9mm. So Netro skipped the 8th and 9th. May I ask if the rainfall values are correct?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please do the follow step to check if the unit itself is good.

1. Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up

Could you please also send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 


Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please confirm if your water valve is 24VAC?

Thanks,

Wency

Netro Support

Dear customer,

Could you please try logging out and then logging back in on the web? If that doesn’t resolve the issue, clearing your browser’s cache should help.

Thanks,

Wency

Netro Support

Dear customer,

If you want to create your own programs and turn off smart zone feature and rain delay feature, go to Settings->Zones->Smart Zone (Settings->Garden->Smart Zone for Pixie Timer) and toggle the enable button. When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain. Regulation feature will not be in effect as well.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support 

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Dear customer,

May I ask if your zone is aquatic plants? If so, you could try the "Plant Type" to either perennial or annual plants and select clay for the "Soil" to see if that meets your needs. Should this setup not suffice, you may consider creating your own programs.

If you have any further concerns or questions, please feel free to reach out to us at any time.


Thanks,
Wency
Netro Support

Dear customer,

The initial firmware version upon installation may indeed be 1.0.0, but please rest assured, it will automatically update to the latest version later.

If you have any further concerns or questions, please feel free to reach out to us at any time.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks,

Wency

Netro Support

Dear customer,

We suggest switching this issue zone wire with other undeveloped zones. For example, assume the issue zone is zone 1, zone 2 is good zone. Switch zone 1 wire to zone 2, and zone 2 wire to zone 1. Test the two zones, see if the physical issue zone still faulty. 

Thanks,

Netro Support