Hi Gary,

If you remove the wire for zone 1 from the controller, then start watering other stations for example zone 2, does station 1 start to water?

Thanks,

Netro Support

Hi Kareo,

We're sorry that it's not supported for now. We will forward your request to the R&D department.

Thanks,

Netro Support

Hi Kai,

We do not send notification of when the device start to water or finish watering since that will be too many notifications and we do not spam the user. 

However, We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release, there will be a public on/off control for this feature.

Thanks,
Netro Support

Dear cutomer,

Is the light of the Sprite controller not working? Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks, 
Netro Support

Dear customer,

Please see this article about how to use the shared user. http://www.netrohome.com/forum/posts/147

If you have any further concerns or questions, please do not hesitate to contact us. 
 
Regards,
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

I think in our soil type options would be Sandy Loam. For weather providers, you could try NetroWeather, If it's not accurate enough, you can try other weather providers.

Thanks,

Netro Support

Hi Kareo,

We are looking into it and will get back to you soon.

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks, 
Netro Support

Dear customer, 

May I ask if water comes out when you do the manual run?

If it still doesn't work, please send an email to support@netrohome.com and we will look into it.

Thanks,
Netro Support

Dear customer,

We are looking into it and will get back you soon.

Thanks,

Netro Support

Dear customer,

Netro allows one sensor to monitor up to 3 zones but the user needs to make sure the zones have similar environmental conditions. You will need at least 2 sensors.

Thanks,

Netro Support

Dear customer,

Sorry we are not very clear. If possible, could you please draw a diagram to support@netrohome.com? Should the fourth area be opened when the other areas are opened?

Thanks,

Netro Support

Dear customer,

It seems the water pressure may be insufficient for optimal performance. A pressure booster pump installed in the pipeline would likely be necessary to increase the flow, as the current pressure might be inadequate to meet the system’s requirements.

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks, 
Netro Support

Dear customer,

Currently, each program can only be set with one start time and one end time. To water both morning and evening watering, you will need to create two separate programs. I have forwarded your suggestion to our R&D team for further consideration as we continue to improve our system.

Thanks,

Netro Support

Dear customer,

Thank you for sharing your feedback and understand your concerns. We have forwarded your suggestion to our R&D.

Thanks,

Netro Support

Hi Robert,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support