Hi Jerry,

Our R&D are looking into it and will get back to you soon.

Thanks,

Wency

Netro Support

Hi Joe,

The weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to other weather providers to see if it works better. You could also try weather provider: Wunderground PWS and input your station ID.

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

Thanks,

Wency

Netro Support

Hi Jose,

Could you please send us an email to support@netrohome.com with your Netro account registered email and a screenshot of this issue?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Hi Katie,

Could you please go to Settings->Controller->Change wifi network/password and let us know if it works?

Thanks,

Wency

Netro Support

Dear customer,

Do you mean Netro smart watering? For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Thanks for reporting this issue and this bug will be fixed in the next release of the app. Now you can check the notification now. 

Thanks,

Wency

Netro  Support

Hi Richard,

Thanks for your suggestion and I will forward it to our R&D.

Hi Rec,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Jim,

You will need to press the button 5-6 times to reset the sensor:
1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off first by pressing the power button once.
2. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from white 
3. Press the button to turn on the sensor. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from yellow 
4. Press the button again to turn on the sensor. The LED should start to blink in white color.

Thanks,

Wency

Netro Support

Hi Kirk,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

Thanks for reporting and we will update it soon.

Thanks,

Wency

Netro Support

Hi Paolo,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Thanks,

Wency

Dear customer, 

If you have multiple types of plants in one zone, it's recommended to use the plant that needs most of water as the main species. For grass, we suggest setting 90% to Skip and 60% to Add. For trees, we suggest setting 65% to Skip and 50% to Add.

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

For grass, we suggest setting 90% to Skip and 60% to Add.

Thanks,

Wency

Netro Support

Hi David,

To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tap on the specific restriction, it will give you the option to cancel the restriction. 

Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,

Wency

Netro Support

Regards,

Wency