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Wency Pan


Answers

New grass from seed

19
Wency Pan
Updated at 2023-05-31 04:40:17
Dear customer, You can try the "new plant" mode which will keep the moisture level very high (above 85%) and water more frequently. Please go settings->zones->specific …

Controller location

19
Wency Pan
Updated at 2023-05-31 04:36:42
Hi Francesco, We can help change the location info from our server side. Please let us know if you have any further questions. Thanks, Wency Netro Support …

Unable to delete 6-zone control unit from PC

19
Wency Pan
Updated at 2023-05-29 05:07:59
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

WU PWS request pixie-Z1

19
Wency Pan
Updated at 2023-05-29 05:04:03

Hi Richard,


Thanks and we have updated it now.


Thanks,

Wency

Netro Support

Gestione ritardi

19
Wency Pan
Updated at 2023-05-29 04:59:48
Dear customer, Rain delay is forbidden watering in the following days after rain and is a one-time setting. If you want to save the settings, please go to settings->pre…

Zone invert

19
Wency Pan
Updated at 2023-05-29 04:58:25

Hi Stebel,


Currently, we do not support this feature. Thanks for your request and I will forward it to our R&D.



Thanks,
Wency
Netro Support

Network Error with code: 3405

19
Wency Pan
Updated at 2023-05-29 04:57:38
Dear customer, Please note shared users must have a Netro account. Please let the user register a Netro account first. Please see this article about how to use the , shared use…

One channel is always on

19
Wency Pan
Updated at 2023-05-29 04:57:04
Dear customer, If you remove the wire for this zone from the controller, then start watering other stations for example station 2, does this zone still start to water? …

Can I back up my Netro?

19
Wency Pan
Updated at 2023-05-29 04:54:52
Hi Jacob, Currently, we do not support this feature. Thanks for your request and I will forward it to our R&D. Thanks, Wency Netro Support …

Manuel Run delay

19
Wency Pan
Updated at 2023-05-26 01:51:21
Dear customer, By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 59 minut…

Zones

19
Wency Pan
Updated at 2023-05-26 01:50:21
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

Rotor head

19
Wency Pan
Updated at 2023-05-26 01:49:26
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

A Netro Spark with no WIFI

19
Wency Pan
Updated at 2023-05-26 01:48:25
Dear customer, Wifi connection is required the set up the Spark controller. When the device is online, netro will pull and save normal schedules. When the device…

Netro Spark firmware version

19
Wency Pan
Updated at 2023-05-25 05:08:05
Hi Luis, Netro will allow users to update the firmware in the future version of the app. It takes about 1~2 months and we will keep you updated. Thanks, Netro…

Update the irrigation routine according to the updated weather forecast

19
Wency Pan
Updated at 2023-05-25 01:48:06
Dear customer, The weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to other weather provider…

Frequently disconnection from the wifi

19
Wency Pan
Updated at 2023-05-25 01:36:50
Hi Paolo, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks R…

Material

19
Wency Pan
Updated at 2023-05-24 02:12:17
Hi Georges, You can purchase two Pixies to simultaneously manage and control two different irrigation areas. By installing one Pixie in each area, you can set up and ad…

Cannot connect

19
Wency Pan
Updated at 2023-05-24 00:40:20

Hi Jerry,


Our R&D are looking into it and will get back to you soon.


Thanks,

Wency

Netro Support

Strange watering cycle

19
Wency Pan
Updated at 2023-05-23 01:26:09
Hi Joe, The weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to other weather provide…

Mismatch zones/times

19
Wency Pan
Updated at 2023-05-23 01:24:46
Hi Jose, Could you please send us an email to support@netrohome.com with your Netro account registered email and a screenshot of this issue? We will have our technician…