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Wency Pan


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Restrictions
19
Wency Pan
Updated at 2023-07-11 01:16:01
Dear customer, You can go to Settings->Restrictions to create a restriction so it does not water between the hours of 10 pm and 8 am. Thanks, Wency Netro …

Pixie Z1
19
Wency Pan
Updated at 2023-07-10 08:14:13
Dear customer, The unit will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is dow…

Why no cycle soak setting?

19
Wency Pan
Updated at 2023-07-10 08:12:14
Dear customer, As a workaround, you can go to setting->preferences->scheduling->rest time and set your preferred soak time. Thanks, Wency Netro Support …

Cannot set Weather Underground ICARPI46 cto my netro
19
Wency Pan
Updated at 2023-07-10 04:49:26
Dear customer, We have set the ICARPI46 for you from our server side. Could you please let us know if it works? Thanks, Wency Netro Support …

Can I run this thing unrestricted
19
Wency Pan
Updated at 2023-07-07 09:05:05
Dear customer, If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Setti…

New Sprite will not connect to Wifi
19
Wency Pan
Updated at 2023-07-07 08:55:40
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Can't reconnect wifi
19
Wency Pan
Updated at 2023-07-06 02:47:07
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

LOAD ISSUE NOTIFICATION
19
Wency Pan
Updated at 2023-07-05 05:34:42
Dear customer, Thanks for your info. The load error is a message that indicates an unstable network connection after the manual run starts. The load error suggests the …

Not enough watering
19
Wency Pan
Updated at 2023-07-04 08:55:45
Dear customer, Netro's smart watering is calculated based on various factors such as plant type, soil type, and soil moisture conditions. Adjusting the frequency or dur…

Cambio días de demora.
19
Wency Pan
Updated at 2023-07-04 02:48:35
Dear customer, You may accidentally press the "rain delay" in the home page, which will cause restrictions in your schedules.  To cancel the restriction, please go …

Previsioni meteo sbagliate
19
Wency Pan
Updated at 2023-07-03 08:13:21
Dear customer, We have found that the weather forecasts provided by AccuWeather are generally accurate. According to the forecast, the weather for Monday is expected to…

Spanish translation problem
19
Wency Pan
Updated at 2023-07-03 05:16:55
Dear customer, I sincerely apologize for the translation error that occurred in our app. I have already provided feedback to the relevant department, and we will correc…

Previsioni meteo sbagliate
19
Wency Pan
Updated at 2023-07-03 05:09:52

Dear customer,


We are looking into it and will get back to you later.


Thanks,

Wency

Netro Support

Moisture level
19
Wency Pan
Updated at 2023-07-03 05:09:20
Dear customer, There is a workaround way. You can go to Discover page, tap the “+” button and select ”correct Rainfall” and choose a higher value. In this way Netro wil…

Battery LED Blinking
19
Wency Pan
Updated at 2023-06-30 02:05:10
Dear customer, Could you please check your battery socket to see if there is any corrosion or water sign? If possible please take a picture of pixie batter…

COUNTRY PROBLEM
19
Wency Pan
Updated at 2023-06-28 08:26:29
Dear customer, We can help change the location info from our server side. Could you please send us email to support@netrohome.com with your Netro account registered email? We …

Repeating same area in the same day
19
Wency Pan
Updated at 2023-06-28 01:10:24
Dear customer, Netro calculates the smart schedules based on environmental conditions including the soil type. If some zones are watered multiple times a day, you proba…

Connection issue
19
Wency Pan
Updated at 2023-06-28 01:08:57
Dear customer, Could you please let us know the LED status? Could you please follow the steps below to reset the unit: 1.Power off the device(unplug the power adapter) 2.W…

Very low humidity given by my sensor but no watering planned
19
Wency Pan
Updated at 2023-06-28 01:07:14

Hi Christophe,


Our R&D are looking into it and will get back to you later.


Thanks,

Wency

Netro Support

Automatic shutdown when it's raining

19
Wency Pan
Updated at 2023-06-28 01:05:15
Dear customer, You can customize the weather restrictions  This is in setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains…