Dear customer,

I sincerely apologize for the translation error that occurred in our app. I have already provided feedback to the relevant department, and we will correct it in the next release of the app.

Thank you for bringing this matter to our attention. If you have any further questions or concerns, please feel free to let us know.

Thanks,

Netro Support

Dear customer,

We are looking into it and will get back to you later.

Thanks,

Wency

Netro Support

Dear customer,

There is a workaround way. You can go to Discover page, tap the “+” button and select ”correct Rainfall” and choose a higher value. In this way Netro will automatically increase your moisture level to a higher value. We can also help you set 100% moisture from our server side.

Thanks,

Netro Support 

Dear customer,

Netro calculates the smart schedules based on environmental conditions including the soil type. If some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

Thanks,

Wency

Netro Support

Hi Christophe,

Our R&D are looking into it and will get back to you later.

Thanks,

Wency

Netro Support

Dear customer,

You can customize the weather restrictions  This is in setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch.

Thanks,

Wency

Netro Support

Regards, 

Wency

Dear customer,

When the smart zone is enabled, Netro will skip smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions. Could you please check if your smart zone is enabled?

Thanks,

Wency

Netro Support 

Dear customer,

The manual interface currently displays the interface for the standalone sensor, which is not assigned to any specific zone. Sorry for any confusion this may have caused.

Thanks,

Wency

Netro Support

Dear customer,

Could you please check the smart watering level of your zones? If it is the basic level, the smart zone schedule will not override your own programmed schedules.  You will need to add programs manually.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

The Boost Factor feature can be used to adjust the watering amount. If you set the value to 2, the watering duration will be doubled. Conversely, if you set it to 0.5, the watering duration will be reduced by half.

Thanks,

Wency

Dear customer,

Our R&D are looking into it and will get back to you later.

Thanks,

Netro Support

Wency

Dear customer,

We suggest using a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V. In this way, you can determine if the valve should be checked.

Thanks,

Wency

Netro Support