Dear customer,

Could you please let us know on which day the Netro app reads wrong maximum and minimum temps?

Thanks,

Wency

Netro Support

Hi Cheryl,

Thanks for your request and I have forward it to our R&D. We will add minute limits constraints and improve this feature in the future release. 

As a workaround, you can choose "customized" mode to adjust watering by increasing the flow rate of your sprinklers, you can set the value of  flow rate to the highest level, in this way, each watering duration will not exceed 10 mins.

Please go settings->zones->specific zone number->smart zone-enabled->Mode.

Thanks,

Netro Support

Hi Fabrice,

Currently Netro Whisperer sensor is out of stock now and it will be back in 1~2 weeks.

Thanks,

Wency

Netro Support

Hi Gianluca,

If the default weather does not work for you, you can switch to other weather providers to see if it works better. You can forward your weather underground PWS ID to support@netrohome.com and we can help you set it from our server side. 

Thanks, 

Wency 

Netro Support

Hi Gabriele, 

We have also received your email and our R&D are looking into this issue. We will get back to you soon. 

Thanks, 

Netro Support

Hi Daniel,

Could you please let us know your unit LED Light status? Could you please try the below steps to do the reset and let us know the result?

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4。Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button, when you feel a "click" release the button)
5.Wait for 5 seconds. This should set the light to slow blinking. Then you can go reconnet the unit to your home wifi.

Please go to the Netro app -> settings-> controller -> change wifi network/password.

Thanks

Wency
Netro Support
 

Regards,

Wency

Hi GERMONT,

Could you please try rebooting your WiFi router and see if it works?

Thanks,

Wency

Netro Support

Wency

Netro Support

Hi Rikki, 

Are you referring to the rest time? You can find the rest time through Settings->Preferences->Scheduling->Rest Time. 

Thanks, 

Wency 

Netro Support

Hi Bayoule,

We have updated the PWS ID for you from our server side.

Thanks,

Wency

Netro Support

Dear customer,

Netro spark controller cannot be configured without wifi access point.

Thanks,

Wency

Netro Support

Hi Richard,

Thanks and we have updated it for you now.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Derrick,

If you wan to reset all settings for your controller and delete all watering histoires, you can do a factory reset and please follow the below steps:

6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password

Thanks,

Wency

Netro Support

Hi Bayoule,

You can switch language through Settings->Account->Language. In French, it is through Règlages->Compte->La langue.

Thanks,

Wency

Netro Support

Hi Rolando,

Please check the online user manual:

https://netrohome.com/en/shop/help_center?category=installation&serial=SPRITE

Thanks,

Wency

Netro Support

Hi Nicholas,

The rain delay is to forbidden watering in the next n days after rain, where n is set to be 5 by default. After you set the rain delay, Netro will update the watering schedules automatically, which can be checked on the schedule page. You can also find the constraint added. If you go to the "rain delay" again, Netro assumes you want to add another "rain delay" constraint, instead of showing the last rain delays. 

Please note that rain delay is just one-time setting. It's mainly used when it's raining but the weather forecast data is incorrect, so you can tell Netro that I don't want watering in the next n days. If the weather data is correct, Netro will not water while raining. You should  set in settings->preferences -> rain -> days to skip, if you want to set it for all rainy days. 

Thanks,

Wency

Netro Support

Hi Jeremie,

We have sent you an email through support@netrohome.com and please check if it works now. Meanwhile our R&D and look into this issue.