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Wency Pan


Answers

Smart schedule, cutting times in half?

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Wency Pan
Updated at 2022-06-20 08:39:56 UTC

Hi Steve,


Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff.


Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.


Thanks,

Wency

Netro Support

Not working

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Wency Pan
Updated at 2022-06-20 08:36:08 UTC

Hi Victor,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Barbara

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Wency Pan
Updated at 2022-06-20 08:35:12 UTC

Hi John,


Could you please send us email to support@netrohome.com with your email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Hydretain schedule

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Wency Pan
Updated at 2022-06-20 08:34:30 UTC

Dear customer,


Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to decrease the watering amount , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Thanks,

Wency

Netro Support

end Battery life?

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Wency Pan
Updated at 2022-06-16 05:41:33 UTC

Hi Jacques,


Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info? 


Thanks,

Wency

Netro Support

Caution or error sign

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Wency Pan
Updated at 2022-06-16 02:16:01 UTC

Hi Rudy,


Could you please do a manual run test, see if there is water come out when your manual run start to water. 


Thanks,

Wency

Netro Support

I live in Laguna beach

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Wency Pan
Updated at 2022-06-16 02:14:47 UTC

Dear customer,


We have received your phone call and we will help you with the setup.


Thanks,

Wency

Netro Support

Weather Underground

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Wency Pan
Updated at 2022-06-15 03:02:08 UTC

Dear customer,

 

We have fixed the Weather underground issue and you can add a new location now. Adjusting the rainfall amount to zero will be available in the next release.

 

Thanks,

Wency

Netro Support


Wifi netro

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Wency Pan
Updated at 2022-06-15 02:58:07 UTC

Hi Jim,


Could you please send us the screenshot of "need wifi to make the change" to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 


Thanks,

Wency

Netro Support

Water Bill Killing Me

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Wency Pan
Updated at 2022-06-15 02:50:22 UTC

Hi John,


Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to reduce the watering amount, you can change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Thanks,

Wency

Netro Support

multiple zones starting at the same time

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Wency Pan
Updated at 2022-06-15 02:45:08 UTC

Dear customer,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.


Thanks,

Wency

Netro Support

Your change will be effective in a few hours

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Wency Pan
Updated at 2022-06-14 07:45:05 UTC

Hi Jen,

 

By default, Netro updates watering schedules within seconds, not hours and refreshing the home page should work. Please let us know if this issue happens again.

 

Thanks,

Wency


Your change will be effective in a few hours

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Wency Pan
Updated at 2022-06-14 06:49:23 UTC

Hi Jen,


Our R&D are looking into this issue now. Did you successfully skipped the schedules later?


Thanks,

Wency

Netro Support

Master valve

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Wency Pan
Updated at 2022-06-14 06:42:19 UTC

Hi Lorenzo,


If you have a master valve in your system, you can not connect it to M slot. 


Thanks,

Wency

Netro Support


Tech support

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Wency Pan
Updated at 2022-06-14 06:38:55 UTC

Hi Robert,


Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


If you see "next run not scheduled", you controller is in standby mode and please tap the "enable" button to enable your device in the home page. 


Thanks,

Wency

Netro Support

Netro Spark question

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Wency Pan
Updated at 2022-06-14 06:28:41 UTC

Hi Robert,


You can go to Settings->Restrictions to add a restriction.


Thanks,

Wency

Netro Support

Insufficient watering

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Wency Pan
Updated at 2022-06-14 06:27:52 UTC

 Hi Gianluca,


If you think the smart schedules water is insufficient, you can either change to different smart zone mode (boost), or you can set up your own programs. Please check this article for more info. https://netrohome.com/forum/posts/111 


Thanks,

Wency

Netro Support

Rain restriction

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Wency Pan
Updated at 2022-06-14 06:25:55 UTC

Hi Geron,


We checked the rain data on the Discover page and the rain amount is less than 0.1 inch (your threshold) so Netro did not skip the watering schedules. What happened yesterday was that the weather forecast said there was going to be a small rain but it turns out to be a big one. 

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. I will work with the developer to check if the weather provider has general accuracy issue in your area or it was just an exception.

Netro support three weather providers, which you can choose in settings->controller->weather provider. You can switch to other weather providers to see if it works better. Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly. 


Regards, 

Wency

Netro Support

Netro light

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Wency Pan
Updated at 2022-06-10 01:23:04 UTC
Dear customer,

Currently the LED light on Netro Sprite cannot be turned off, which is an important device status indicator.  As a workaround,you may have a dark tape to cover it. 

Thanks, 

Wency

Netro Support

Very few questions getting answers.

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Wency Pan
Updated at 2022-06-07 06:16:15 UTC

Hi Sid, 


If there is no light when you press the button, the sensor is completely out of battery. We suggest you continue leave the sensors under direct sunlight for several more days to charge. If the weather not good, it may takes longer time. 


If you have incandescent bulb light at home, you can also charge it under your incandescent light, make sure the light bulb is close to the solar panel. 


It takes some time for our R&D to look into the questions and check the user account. We have replied to the posted questions now. You can also directly send us email to support@netrohome.com with your Netro account registered email. 


Thanks, 

Wency