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Wency Pan


Answers

manual runs not working

19
Wency Pan
Updated at 2022-07-29 01:52:29 UTC

Hi John,

When you start manual watering,  did the app has long communicating time or loading errors?
If the system keeps in "communicating" not change to "watering", which is internet and app issue. 
If the system successfully change from communicating to watering, but still no water come out. We need to consider other issues, like wiring, valves. 

Thanks

Wency

Netro Support

Change the location

19
Wency Pan
Updated at 2022-07-29 01:51:36 UTC

Hi Javier,


We can change the location for you from our server side. Please send us email to support@netrohome.com with your Netro account registered email.

 

Thanks

Wency

Netro Support

The app has a bug

19
Wency Pan
Updated at 2022-07-29 01:48:27 UTC

Hi Angel, 


This error has been fixed in the beta version of the app. You can use the beta app version currently in google play.


Thanks,

Wency

Netro Support

Aparece E2 en ventana de Spark y no funciona la zona de riego

19
Wency Pan
Updated at 2022-07-27 04:46:36 UTC

Hi Juan,


The "E2" code indicates that you might have an open circuit. Could you please check if the valve is connected or broken? 

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Thanks, 
Wency 
Netro Support

Limit irrigation duration of a specific zone, water run off issues

19
Wency Pan
Updated at 2022-07-27 04:45:35 UTC

Hi Kyle, 


Currently Netro does not support a max duration irrigation setting. To reduce the smart watering time, you can change to Eco mode or customized mode through Settings->zones->specific zone number->smart zone-enabled->Mode. You can also set up the Smart Zone level from Advanced to Basic and create your own programs. In this way, smart zone schedule will not override your own programmed schedule.


Thanks, 

Wency 

Netro Support





How to manually turn on one zone for test

19
Wency Pan
Updated at 2022-07-27 03:20:57 UTC

Hi Shane, 


To manually turn on one zone, please find the manual run button in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay". Please tap "manual run", tap the square button on the upper right corner to stop watering. 


Thanks, 

Wency 

Netro Support





The app has a bug

19
Wency Pan
Updated at 2022-07-27 03:07:51 UTC

Hi Angel, 


We are trying to reproduce this issue and will get back to you soon. 


Thanks, 

Wency 

Netro Support


Erroneous "smart" scheduling

19
Wency Pan
Updated at 2022-07-27 03:00:47 UTC

Hi Jay, 


We have received your email and we will get back to you soon. 


Thanks, 

Wency 

Netro Support


Wishper sensor

19
Wency Pan
Updated at 2022-07-26 01:05:10 UTC

Hi Angel,


It takes 3 weeks to complete the learning progress. 


Thanks,

Wency

Netro Support

App help to program to not water if it rained

19
Wency Pan
Updated at 2022-07-25 08:17:20 UTC

Dear customer, 


If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain. You can customize the weather restrictions to adjust the rain threshold as currently the value is 0.4 inch which is high, you can adjust it to 0.2 inch. 


Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is chanllenging. You can check the weather data on the home tab. If it is not correct, you can select other weather provider in settings->weather provider. You can also select the weather station ID with the Wunderground option. You can also adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. 


The rain delay is to forbidden watering in the next n days after rain, where n is set to be 5 by default. After you set the rain delay, Netro will update the watering schedules automatically, which can be checked on the schedule page. You can also find the constraint added. 


If you go to the "rain delay" again, Netro assumes you want to add another "rain delay" constraint, instead of showing the last rain delays. 


To cancel reain delay, you can go to your schedule tab. The date with gray dot beneath is the date with restriction/weather skip. You can select the date, and tap on the specific restriction, it will pop up option for you to cancel. 


Please note that rain delay is just one-time setting. It's mainly used when it's raining but the weather forecast data is incorrect, so you can tell Netro that I don't want watering in the next n days. If the weather data is correct, Netro will not water while raining. You should set in settings->preferences -> rain -> days to skip, if you want to set it for all rainy days. 


Thanks, 

Wency 

Netro Support



Repuesto

19
Wency Pan
Updated at 2022-07-25 08:07:29 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email and your order number?

 

Thanks

Wency

Netro Support

Any way to turn on sprinkler zone manually in app?

19
Wency Pan
Updated at 2022-07-25 08:06:52 UTC
Dear customer

I will forward your request to our R&D and we will  discuss about it.

Regards,
Wency
Netro Support

Zone won't shut off

19
Wency Pan
Updated at 2022-07-20 05:47:08 UTC

Dear customer,


When that zone is watering and you cannot stop it with your Netro app, please unplug the power adapter of Netro controller, see if the zone is still watering.  If unplug the power adapter, the zone is still watering, this zone valve need to be checked. 

 

You can also switch this issue zone wire with other good zone wire. For example, assume the issue zone is zone 1, zone 2 is good zone. Switch zone 1 wire to zone 2, and zone 2 wire to zone 1. Test the two zones, see if the physical issue zone still faulty. 


Thanks,

Wency

Netro Support

Home Assistant integration

19
Wency Pan
Updated at 2022-07-20 05:44:58 UTC

Hi Ken,


We will forward the request to support Home Assistant to our R&Ds.


Thanks,

Wency

Netro Support

New Braunfels Utilities stage 3 restrictions

19
Wency Pan
Updated at 2022-07-20 02:16:56 UTC

Hi Elisha,


Thanks for reporting and we will update our regulation database accordingly.


Thanks,

Wency

Netro Support

Customized watering feature, specifications

19
Wency Pan
Updated at 2022-07-18 08:44:44 UTC

Hi Kyle,


We have fixed this issue and please try again to see if it's normal.


Thanks,

Wency

Customized watering feature, specifications

19
Wency Pan
Updated at 2022-07-18 07:56:36 UTC

Hi Kyle,


We will look into it and get back to you soon.


Thanks,

Wency

Netro Support

Controller LED Light

19
Wency Pan
Updated at 2022-07-18 07:55:53 UTC

Hi Don,


It's possible that the LED ligt is broken, could you please send us email to support@netrohome.com with your Netro account registered email?

We can repair it for you.

 

Thanks,

Wency

Netro Support

Netro weather not setting schedule for watering

19
Wency Pan
Updated at 2022-07-18 07:54:42 UTC

Hi Gary,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Device and app depends on Netro servers

19
Wency Pan
Updated at 2022-07-18 07:52:55 UTC
Dear customer,

We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavailable.

Sorry about the inconvenience.


Our cloud service is provided by Amazon and the service fee has been prepaid for 10 years, so this cloud service will not stop working.
We are doing well in growing the business and please do not worry about it.

Regards, 

Wency

Netro Support