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Wency Pan


Answers

How to convert sunlight to something useful like hours

19
Wency Pan
Updated at 2022-06-22 07:18:18 UTC

Hi Ethan,


Netro does not calculate how much hours of sunlight each week/month/year. I will forward your request to our R&D and we will discuss about it.


Thanks,

Wency

Netro Support

Controller offline every few days / minutes - no longer turns water on

19
Wency Pan
Updated at 2022-06-21 08:55:53 UTC

Hi Ken,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Irrigation cancelled over the last 2 days

19
Wency Pan
Updated at 2022-06-21 08:50:36 UTC

Hi Alfonso,


I noticed the exclamation mark on your schedules which means the cloud server did not receive the confirmation from the device. Could you please do a manual run test, see if there is water come out when your manual run start to water. 


Thanks,

Wency

Netro Support

Wunderground

19
Wency Pan
Updated at 2022-06-20 08:46:07 UTC

Hi Joachim,


We have updated it for you now.


Thanks,

Wency

Netro Support

New Home Owner

19
Wency Pan
Updated at 2022-06-20 08:45:11 UTC

Dear customer,


Please follow my below instruction to do soft reset of the device and you can use your Netro app account to add this device as new to your own account.


1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button)
5.Wait for 5 seconds. This should set the light to slow blinking and your device is in HOST mode now.
 
You can add the device as new to your own Netro account.

Thanks
Regards,
Netro Support

Sometimes Zone 1 is 2?

19
Wency Pan
Updated at 2022-06-20 08:43:43 UTC

Hi Alan,


If you remove the wire for station 1 from the controller, then start watering other stations for example station 3, does station 1 start to water? 


Thanks,

Wency

Netro Support

Discover/Irrigation

19
Wency Pan
Updated at 2022-06-20 08:41:44 UTC

Hi Jean,


Do you mean the value for weekly irrigation is too small to see?


Thanks,

Wency

Netro Support


Smart schedule, cutting times in half?

19
Wency Pan
Updated at 2022-06-20 08:39:56 UTC

Hi Steve,


Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff.


Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.


Thanks,

Wency

Netro Support

Not working

19
Wency Pan
Updated at 2022-06-20 08:36:08 UTC

Hi Victor,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Barbara

19
Wency Pan
Updated at 2022-06-20 08:35:12 UTC

Hi John,


Could you please send us email to support@netrohome.com with your email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Hydretain schedule

19
Wency Pan
Updated at 2022-06-20 08:34:30 UTC

Dear customer,


Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to decrease the watering amount , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Thanks,

Wency

Netro Support

end Battery life?

19
Wency Pan
Updated at 2022-06-16 05:41:33 UTC

Hi Jacques,


Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info? 


Thanks,

Wency

Netro Support

Caution or error sign

19
Wency Pan
Updated at 2022-06-16 02:16:01 UTC

Hi Rudy,


Could you please do a manual run test, see if there is water come out when your manual run start to water. 


Thanks,

Wency

Netro Support

I live in Laguna beach

19
Wency Pan
Updated at 2022-06-16 02:14:47 UTC

Dear customer,


We have received your phone call and we will help you with the setup.


Thanks,

Wency

Netro Support

Weather Underground

19
Wency Pan
Updated at 2022-06-15 03:02:08 UTC

Dear customer,

 

We have fixed the Weather underground issue and you can add a new location now. Adjusting the rainfall amount to zero will be available in the next release.

 

Thanks,

Wency

Netro Support


Wifi netro

19
Wency Pan
Updated at 2022-06-15 02:58:07 UTC

Hi Jim,


Could you please send us the screenshot of "need wifi to make the change" to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 


Thanks,

Wency

Netro Support

Water Bill Killing Me

19
Wency Pan
Updated at 2022-06-15 02:50:22 UTC

Hi John,


Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to reduce the watering amount, you can change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Thanks,

Wency

Netro Support

multiple zones starting at the same time

19
Wency Pan
Updated at 2022-06-15 02:45:08 UTC

Dear customer,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.


Thanks,

Wency

Netro Support

Your change will be effective in a few hours

19
Wency Pan
Updated at 2022-06-14 07:45:05 UTC

Hi Jen,

 

By default, Netro updates watering schedules within seconds, not hours and refreshing the home page should work. Please let us know if this issue happens again.

 

Thanks,

Wency


Your change will be effective in a few hours

19
Wency Pan
Updated at 2022-06-14 06:49:23 UTC

Hi Jen,


Our R&D are looking into this issue now. Did you successfully skipped the schedules later?


Thanks,

Wency

Netro Support