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Wency Pan


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Upgrading from old rain bird system

19
Wency Pan
Updated at 2022-08-16 01:21:56
Hi Bryan,    The two orange wires directly go to the two 24 VAC slots of Netro. If you are in US, please make sure it is 110V input and 24V output power Adapter. The AMP…

Netro API throught NODE-RED error: EAI_AGAIN
19
Wency Pan
Updated at 2022-08-15 07:49:08
Hi Jose, The issue might not be the API. Could you please contact NODE-RED to check this issue if possible? Thanks Wency Netro Support …

Doesn't work with google assistant
19
Wency Pan
Updated at 2022-08-15 07:47:31
Dear customer,   Could you please let us know in which step it failed according to the instruction? Could you please send us email to support@netrohome.com with…

How to make it not water when it rains
19
Wency Pan
Updated at 2022-08-15 07:07:26
Dear customer,  If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only …

Why whisper sensor is lighting in red?
19
Wency Pan
Updated at 2022-08-15 07:02:01
Hi David, Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info? Thanks, Wency Netro…

Netro API throught NODE-RED error: EAI_AGAIN
19
Wency Pan
Updated at 2022-08-15 06:48:37

Hi Jose,


We will look into it and get back to you later.


Thanks,

Wency

Netro Support

Sprinklers run repeatedly
19
Wency Pan
Updated at 2022-08-12 01:42:01
Hi Sunil,  Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several s…

How to calculate Flow rate for drip irrigation?

19
Wency Pan
Updated at 2022-08-12 01:40:06
Hi Ethan, The flow rate impacts the run time and it determines the duration of smart watering. For example, dripping/emitter system is really slow in moving watering to the g…

Whisperer and Robot Lawn Mower
19
Wency Pan
Updated at 2022-08-12 01:33:42
Hi Jorge, We recommend you to remove sensor first before performing law care or cutting your grass and put it back when you are done. Thanks, Wency …

Damages due to constant water pressure on the system
19
Wency Pan
Updated at 2022-08-12 01:29:27

Hi Jorma,


I will definitely forward your request to our R&D and we will discuss about it.


Thanks,

Wency

Netro Support

Apps closed when introducing a station in weather underground

19
Wency Pan
Updated at 2022-08-12 01:19:52
Hi David, Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. We have set the ID IDNIA19 for you from ou…

Netro weather

19
Wency Pan
Updated at 2022-08-12 01:18:09
Dear Kyle, Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is challenging. You can check the weat…

Program bug
19
Wency Pan
Updated at 2022-08-10 08:49:29

Hi Angel,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Need help adding Weather Underground station
19
Wency Pan
Updated at 2022-08-10 08:27:38

Hi Scott,


We have updated it for you now.


Thanks,

Wency

Netro Support

Manual operation stopped working
19
Wency Pan
Updated at 2022-08-08 06:16:58
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

Intelligent watering plan
19
Wency Pan
Updated at 2022-08-08 06:15:49
Hi Gregor,  If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water du…

Weather Station
19
Wency Pan
Updated at 2022-08-08 06:13:33

Hi Rob,


We have updated it for you now.


Thanks,

Wency

Netro Support

WU Station Request
19
Wency Pan
Updated at 2022-08-08 06:12:41

Hi Richard,


We have updated it for you now.


Thanks,

Wency

Netro Support

Second plug had broken
19
Wency Pan
Updated at 2022-08-08 06:11:22

Hi Jannis,


Could you please send us email to support@netrohome.com with your Netro account registered email?


Thanks,
Wency
Netro Support

Optimum moisture level
19
Wency Pan
Updated at 2022-08-08 06:10:43
Hi Spiros,  For grass, we suggest water it when the moisture level drops to 60% and raises it to 90%.  For shrubs, the value is 50% to 80%. Shrubs requir…