Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Jens,

Thanks for your request and I will forward it to our R&D. 

Thanks,

Netro Support

Hi Paco,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Paolo,

We have also received your email and replied.

Thanks,

Netro Support

Hi Shai,

The "moisture all day" sign shows up as you set watering adjustment for a certain zone according to the sensor moisture level. You can view in Settings->Sensors->Watering Adjustment. For example, if you set moisture to skip watering as 80%, this sign will show up indicating Netro will skip your next watering schedule when the moisture level is about 80%.

Thanks,

Netro Support

Hi Jose,

The solar panel has a plastic cover which may show sign of age after a period of usage. It only affects the appearance but it will not have impact on the charging functionality.

Hi David,

You can select "skip all zones" on the schedule page to stop watering all zones.

Thanks,

Netro Support

Hi Andy,

Netro does not need rain sensor and you might want to check the Netro Whisperer sensor which monitors real-time environmental conditions.https://www.netrohome.com/en/shop/products/whisperer

To correct rainfall, please go to Discover page, tap the "+" button on the upper right corner and select "Correct Rainfall". If the current weather provider is not accutate, you can switch to other weather channels through Settings->Weather Provider.

Thanks,

Netro Support

Hi Debby,

The white wires are the common wires which should be connected to the C slots in Netro. Please connect one common wire to the left "C" slot and the other to the right. Other wiring is correct. Also, please check if your solenoids are 24VAC valves.

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email? 

Hi James,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Nick,

Please find the below steps to connect your sensor to the pixie timer:

Dear customer,

We can help you reset the moisture level from the server side. Could you please send us email to support@netrohome.com with your Netro account registered email and the zone you mentioned.

Thanks
Regards, 
Netro Support

Hi Barry, 

If you want to delete all zones and clear all the past watering activities, you can do a factory reset.

1.Power off the device(unplug the power adapter)

2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press and hold the reset button for 8 seconds to do a hard reset
5.Wait for 3 minutes. This should set the light to slow blinking.
6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password

Thanks,

Netro Support

Hi Addiel,

We have removed the sensor for your in the drop down menu.

Thanks,

Netro Support

Hi Jannies,

Netro will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down.

Thanks,

Netro Support

Dear customer,

We have received your email and we will help you solve this issue.

Thanks,

Netro Support

Hi Steven,

Our sever side gets and updates weather information every early morning at 4 am. We checked the rain data on Darksky and you are right it's expected to rain less than your threshold. Previously Netro has not updated the weather information and now we have updated it for you now. 

Netro will re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.

You can also raise your rain threshold. Please let us know if you have any further questions.

Thanks,

Netro Support