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Wency Pan


Answers

Offline since a couple of days

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Wency Pan
Updated at 2022-05-17 06:48:03 UTC

Hi Daniel,

Could you please let us know your unit LED Light status? Could you please try the below steps to do the reset and let us know the result?

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4。Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button, when you feel a "click" release the button)
5.Wait for 5 seconds. This should set the light to slow blinking. Then you can go reconnet the unit to your home wifi.

Please go to the Netro app -> settings-> controller -> change wifi network/password.

Thanks

Wency
Netro Support
 


Programación

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Wency Pan
Updated at 2022-05-17 06:47:04 UTC
Dear customer,

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Settings->Zones->Smart Zone, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Regards,

Wency

Netro Support

Good evening It but impossible to connect me netro tells me to make sure that the correct WIFI password is entered ... I have been trying to appear for 4 hours

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Wency Pan
Updated at 2022-05-17 06:45:47 UTC

Hi GERMONT,


Could you please try rebooting your WiFi router and see if it works?


Thanks,

Wency

Netro Support


Manual Run

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Wency Pan
Updated at 2022-05-17 06:42:36 UTC
Dear Customer,

We noticed that in your schedule tab, the manual run time is only 1 minute for your zone 1.

Could you please do a test agian to see if the issue is with the controller unit or your valves?

Please do manual run to other zones (zone 2 -zone 11), see if you can normally start and stop the water from the app. 

Thanks

Wency

Netro Support

How do I set on/off times?

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Wency Pan
Updated at 2022-05-17 06:41:40 UTC

Hi Rikki, 


Are you referring to the rest time? You can find the rest time through Settings->Preferences->Scheduling->Rest Time. 


Thanks, 

Wency 

Netro Support


Invalid station WU

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Wency Pan
Updated at 2022-05-13 05:25:41 UTC

Hi Bayoule,


We have updated the PWS ID for you from our server side.


Thanks,

Wency

Netro Support

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Wency Pan
Updated at 2022-05-13 02:57:10 UTC

Dear customer,


Netro spark controller cannot be configured without wifi access point.


Thanks,

Wency

Netro Support


Invalid station id WU

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Wency Pan
Updated at 2022-05-13 02:52:53 UTC

Hi Richard,


Thanks and we have updated it for you now.


Thanks,

Wency

Netro Support

Hello

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Wency Pan
Updated at 2022-05-13 02:51:13 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Netro not connecting

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Wency Pan
Updated at 2022-05-13 02:50:16 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Is there a way to reset all settings back to default?

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Wency Pan
Updated at 2022-05-13 02:47:23 UTC

Hi Derrick,


If you wan to reset all settings for your controller and delete all watering histoires, you can do a factory reset and please follow the below steps:

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press and hold the reset button for 8 seconds to do a hard reset
5.Wait for 3 minutes. This should set the light to slow blinking.

6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password


Thanks,

Wency

Netro Support

Interface language

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Wency Pan
Updated at 2022-05-13 02:44:58 UTC

Hi Bayoule,


You can switch language through Settings->Account->Language. In French, it is through Règlages->Compte->La langue.


Thanks,

Wency

Netro Support


instruction manual of the Netro Sprinkler

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Wency Pan
Updated at 2022-05-13 02:41:51 UTC

Hi Rolando,


Please check the online user manual:

https://netrohome.com/en/shop/help_center?category=installation&serial=SPRITE


Thanks,

Wency

Netro Support

Rain Delay Setting

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Wency Pan
Updated at 2022-05-11 02:04:08 UTC

Hi Nicholas,


The rain delay is to forbidden watering in the next n days after rain, where n is set to be 5 by default. After you set the rain delay, Netro will update the watering schedules automatically, which can be checked on the schedule page. You can also find the constraint added. If you go to the "rain delay" again, Netro assumes you want to add another "rain delay" constraint, instead of showing the last rain delays. 

Please note that rain delay is just one-time setting. It's mainly used when it's raining but the weather forecast data is incorrect, so you can tell Netro that I don't want watering in the next n days. If the weather data is correct, Netro will not water while raining. You should  set in settings->preferences -> rain -> days to skip, if you want to set it for all rainy days. 



Thanks,

Wency

Netro Support

Broken part

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Wency Pan
Updated at 2022-05-10 07:53:40 UTC

Hi Jeremie,


We have sent you an email through support@netrohome.com and please check if it works now. Meanwhile our R&D and look into this issue.



Regards, 
Netro Support
 

SoCal Mandatory "Once a Week" Watering

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Wency Pan
Updated at 2022-05-10 07:43:58 UTC

Hi Jonathan,

Could you please send us the link of "Once weekly" watering and we will update our regulation database. Currently we only find water regulation from this website https://www.uplandca.gov/water-conservation:

- Odd number addresses water on Tuesdays & Saturdays
- Even number addresses water on Wednesdays & Sundays


You can also create a restriction to follow "Once weekly" watering through Settings->Restrictions.


Thanks,

Wency

Netro Support


Rain Strategy

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Wency Pan
Updated at 2022-05-10 07:36:47 UTC

Hi Luca,


By default, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch=5.08mm). 


You can use the expectation to see if it works beWe take the forecasted precipitation and multiply it by the probability of rain. If the result is 0.2 inches or higher, than we will cancel watering schedules. For example, if rainfall is 0.2 inches but probability is 50%, then 0.2*.5 = .1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.4 inches with 50%, then the Smart Zone will cancel the watering schedule for that day.


Thanks,

Netro Support

Watering out of schedule time

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Wency Pan
Updated at 2022-05-10 06:07:49 UTC

Hi Luca,

 

If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of you preferred watering time. 


If you want to strictly restrict watering between 0:00 and 5:00 am, you can create a restriction through Settings->Restriction.

 

Thanks,

Netro Support

App do not accept any weather underground station IDs

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Wency Pan
Updated at 2022-05-09 06:35:09 UTC

Hi Jonas,


We can set the PWS ID for you from the server side and please let us know your PWS ID. We will fix this issue in the next release.


Thanks,

Netro Support

How do I test the sprinkler system

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Wency Pan
Updated at 2022-05-09 06:32:50 UTC

Dear customer,


We have updated the manual run feature and please find the manul run button in the home page to turn on and off the sprinklers , below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay". 


Thanks,

Netro Support