Dear customer,

We have also received your email and will get back to you soon.

Regards, 

Wency

Netro Support

Dear customer,

The 50% threshold is based on our analysis of the moisture requirements for most plants. If you find that this level is still too high for your preferences, we will certainly take that into consideration. 

Thanks,

Wency

Netro Support

Dear customer,

Can you send us(support@netrohome.com) a picture of the device's connection wiring ? This will help us identify the problem.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support
 

Dear customer,

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 59 minutes the timer will be sleeping and disconnected from the WiFi until the next sync. When the timer is sleeping, it is unaware of the schedule changes, including the manual watering.

If you have to water instantly, you can go to Settings -> Preferences-> "Keep Online" and enable the feature.

You can view more info here: https://netrohome.com/en/shop/user_guides/2

Thanks,
Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Netro Support

Dear customer,

Yes you can tap  schedule icon on the bottom of the home screen to view the calendar view. If you check your schedule tab, the date with blue dot beneath is your watering day. Select the specific watering date, you will find your own programs are marked under program and smart schedules are marked under smart schedules. 

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Regards, 
Wency
Netro Support

Dear customer，

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

I apologize for any inconvenience caused. OurR&D is still looking into it. Thank you for your patience and understanding.

Thanks.
Wency
Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Netro Support

Dear customer,

I think what happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensors (not assigned to any zones in the controller).

To move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your controller, then tap the "+" button on the upper right corner,  go to Add a Product-> Plant sensor and then select the zone and complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).

Thanks.

Wency

Netro Support

Dear customer,

When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain. Could you please go to Settings->Zones->Smart Zone to check if the smart zone is turned on?

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer, 

May I inquire if your product is the Netro Spark Controller? If you have not set up the backup program for the Spark Controller, it will continue to execute the next 128 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down. 

The recently launched Netro Hub product continues to execute the following 32 pre-loaded schedules for each Pixie-Z1 if the Wi-Fi connection is lost. For more detailed information regarding the Netro Hub and Pixie-Z1, you can view: https://netrohome.com/en/shop/products/pixie_z1 

Thanks, 

Wency 

Netro Support

Dear customer,

We will look into it and get back to you soon.

Thanks,

Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Netro Support

Dear customer

Press the RST button to see if the device light changes. If not, press the RST button for 12 seconds to reset the device. Then go to the "settings->change WiFi/Password to re-connect to the network.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Netro Support

Dear customer,

If you are using Ios, please go to settings->notifications, scrolling down to find the Netro app. Click it and close "badges", then restart your mobile phone to see if it works.

Generally, this solves the problem. If it still doesn't work, could you upgrade your phone to the latest version to see if it helps?

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Dear customer,

Thank you very much for your request and I will discuss it about our R&D.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Netro Support

Dear customer,

We've noticed that installing ferrules can be challenging, and there's a risk of them coming loose, which could potentially disrupt the functionality. Given these considerations, we would like to advise against using ferrules on the wiring to ensure a smoother user experience.

Thanks,

Netro Support