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Wency Pan


Answers

Disconnect wifi almost every day without reasong

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Wency Pan
Updated at 2021-08-27 08:59:08 UTC
Hi Paolo,

Could you please send us email to support@netrohome.com?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Adjusting Rain Fall

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Wency Pan
Updated at 2021-08-25 07:29:40 UTC

Hi Mike,


Thanks for your information and I have forwarded this issue to our R&D. We will add no rain fall data in the "Correct Rainfall" section in the future release of the app. 


Thanks,

Netro Support

trouble connecting sprite to wifi

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Wency Pan
Updated at 2021-08-23 06:23:59 UTC
Hi Gary,

You email has been received and we are now looking into this issue. We will get back to you soon.

Thanks,

Netro Support

How are people rebooting the device when it goes offline?

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Wency Pan
Updated at 2021-08-23 06:22:10 UTC

Hi Michael,


We have also received your email and replied. Please let us know if it helps.


Thanks,

Netro Support

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Wency Pan
Updated at 2021-08-23 06:20:49 UTC

Hi Javier,


We suggest keep soil moisture for grass in a range, e.g. 60-90%.

Thanks,

Netro Support


Insertar programss

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Wency Pan
Updated at 2021-08-23 06:18:54 UTC

Hi Gaspar,


If you want to run your program on a certain day, you can create a one-time program through Settings->Programs->One time run, and then select "Run a cycle now" at the bottom of the page.


Thanks,

Netro Support

The app indicates that it waters and does not do it in reality

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Wency Pan
Updated at 2021-08-18 07:53:43 UTC

Hi Daniel,


We have also received your email and we will help you solve this issue.


Thanks,

Netro Support

% moisture

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Wency Pan
Updated at 2021-08-18 07:52:26 UTC

Hi Julie,

 

Water daily seems too much, Is your plant agave shrub? If so, we suggest set the plant type as "Shrub". The ideal moisture level (low/high) for shrub is 50% and 80%.

 

Thanks,

Netro Support


Sensor doesn’t work correctly

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Wency Pan
Updated at 2021-08-16 05:24:13 UTC

Hi Paolo,


In the weekly chart the temperature is different, this could be the reason that it shows the average temperature in a day in the weekly chart.  


Thanks,

Netro Support

access to data

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Wency Pan
Updated at 2021-08-16 05:11:31 UTC

Hi Jose,


Currently historical daily data cannot be downloaded. I will forward your request to our R&D.


Thanks,

Netro Support

Skip zone

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Wency Pan
Updated at 2021-08-12 02:35:31 UTC

Dear customer,


We found you have a program for 11 zones to water every day. If you want to water 1-3 and 7-8 every other day, you can deselect the 5 zones in your current program and set a new program for zone 1-3 and 7-8 to water every other day. Please let us know if it works.


Thanks,

Netro Support

Google Home

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Wency Pan
Updated at 2021-08-12 01:51:50 UTC

Dear Michael,


In fact, the Pixie timer does not support Google Home. The reason is that the Pixie timer is mostly in sleep mode and Google Home only support immediate action. However, we are working on a new model using Zigbee which will support Google Home. It will be available probably next year.


If there is a marketing material saying Pixie timer supports Google Home, that is a mistake. Please let me know and we will correct it.


Thanks,

Netro Support

Moisture

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Wency Pan
Updated at 2021-08-12 01:49:49 UTC

Dear customer,


We suggest keep soil moisture in a range, e.g. 50-90%. 


Thanks,

Netro Support

What happens to the last schedule if device is offline?

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Wency Pan
Updated at 2021-08-09 07:56:11 UTC

Deear customer,


For the last schedule, if there is power outage when Netro is watering, it will shut off valves immediately. If there is no wifi when Netro is watering, Netro will still finish all watering schedules as long as there is power.


Thanks,

Netro Support

One zone not working

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Wency Pan
Updated at 2021-08-06 04:58:38 UTC

Dear customer,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 


To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Please let us know if it works.


Thanks,

Netro Support

Weather Provider Error

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Wency Pan
Updated at 2021-08-04 06:50:31 UTC

Hi Jacques,


Thanks for your information and I have forwarded this issue to our R&D. We will fix this issue in the future version of the app.


Thanks,

Netro Support

Home screen shows next Watering for each zone in non stacked hours

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Wency Pan
Updated at 2021-08-03 05:37:47 UTC

Hi Brian,


There are smart watering schedules in the early morning for your zone 1 and zone 4 on August 3 so the next watering for your zone 1 and zone 4 is for smart watering but not the program. If you check your program, your program remains unchanged.


Thanks,

Netro Support

Just setup metro pixie.

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Wency Pan
Updated at 2021-08-03 05:31:28 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Data out of the API

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Wency Pan
Updated at 2021-08-03 05:30:38 UTC

Hi Jens,


Thanks for your request and I will forward it to our R&D. 


Thanks,

Netro Support

Problemas con la conexión Wifi

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Wency Pan
Updated at 2021-08-03 01:49:57 UTC

Hi Paco,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support