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Wency Pan


Answers

Why gap in smart schedule?

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Wency Pan
Updated at 2022-08-19 01:15:46 UTC

Hi Ethan,


Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff.


Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.


Thanks,

Wency

Netro Support

Not adhering to custom smart schedule

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Wency Pan
Updated at 2022-08-19 01:13:56 UTC

Hi Ethan,

 

Netro algorithm works like "If moisture level drops below the lower bound without any watering today, Netro will add water". Today is over 50% at the beginning of today so no watering scheduled today. The moisture may drop to below 50% because of high evaporation. In such case, Netro will add watering schedules.

 

Thanks,

Wency

Netro Support

 


How to remove rain delay

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Wency Pan
Updated at 2022-08-19 01:04:16 UTC

Hi Gyanendra,

To cancel a rain delay, you can go to the schedule page, select the date with grey dot and there will pop up the restriction,  please select the restriction and it will show option to cancel. 
Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,
Wency
Netro Support

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Wency Pan
Updated at 2022-08-19 01:03:01 UTC

Hi Valeria,


The yellow check mark means the server did not receive signal when the schedules are executed.  All your schedules will be pre-downloaded on the local and updated every day. When the unit finish execute a schedule on the local, it will send signal to the cloud and the green check mark means the server receive the signal. However, when there is internet glitch, the server cannot receive the signal and will have yellow check mark.   


Could you please have someone to do a instant manual run? If you instant manual run without issue, please do not worry about the yellow check mark.


Thanks

Wency

Netro Support


Update Feature

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Wency Pan
Updated at 2022-08-19 01:00:21 UTC

Hi Alfonso,


I will forward to request to our R&D. Currently Netro only displays the data for a year to Netro users.


Thanks,

Wency

Netro Support

Purchase in Canda for Spain use

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Wency Pan
Updated at 2022-08-19 00:57:47 UTC

Dear customer,


We can help you setup the location in Spain from our server side could you please let us know your location info and the GPS location? Please send it to 

support@netrohome.com.



Regards, 

Wency
Netro Support

Overwatering

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Wency Pan
Updated at 2022-08-19 00:56:45 UTC

Hi Kurt,

Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is challenging. You can check the weather data on the home tab or in the discover page. The rain amount is small(less than 0.1 inch) so it did not increase the moisture level a lot, this is why Netro still watered your zones after rain.


If it is not correct, you can select other weather provider in settings->weather provider, you can also select the weather station ID with the Wunderground option. Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. We can help you change.

With incorrect weather data, Netro’s smart algorithm could be not optima. You can also adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. 

If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Regards, 
Wency
Netro Support










Sync warning even when online

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Wency Pan
Updated at 2022-08-17 07:24:08 UTC

Hi Ethan, 


By default, your Pixie turns on its WiFi module once every hour to sync up with the server. When the timer is sleeping, it is unaware of the schedule changes. Your Pixie timer is in the sleeping status during the time frame in your one time run. The next sync time is 2022/08/16 16:05. Therefore, it will have to wait until the next sync-up to start the watering.  


If you have to create a one time run to water instantly, you can go to Settings -> Preferences-> "Keep Online" and enable the feature. Please check this article for more info:https://www.netrohome.com/en/shop/user_guides/2


Thanks, 

Wency 

Netro Support


What does the exclamation point mean in the smart watering schedule view

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Wency Pan
Updated at 2022-08-17 07:05:21 UTC
Dear Customer,

We checked your water history. Your smart scheduels after 6:57 AM all shows green check mark, which means they were executed without issue. Your smart schedules from 6:00 AM to 6:44 AM have yellow check mark, which means the server did not receive signal when the schedules are executed.  All your schedules will be pre-downloaded on the local and updated every day. When the unit finish execute a schedule on the local, it will send signal to the cloud and the green check mark means the server receive the signal. However, when there is internet glitch, the server cannot receive the signal and will have yellow check mark.   If you instant manual run without issue, please do not worry about the yellow check mark, even there is no internet service for a while, the unit can still execute up to 128 pre-downloaded scheduels.

Thanks
Regards,
Netro Support

Sprite 12 months scription

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Wency Pan
Updated at 2022-08-17 07:03:45 UTC

Hi Tungster,


We received your order and your parcel was delivered 2022/8/16 through Fedex. The tracking email has been sent to you. Could you please check your spam or trash email?


Thanks,

Wency

Netro Support

Whisperer blank

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Wency Pan
Updated at 2022-08-16 08:28:53 UTC

Hi Jean,

 

Today display is blank because Netro has not updated the data yet. If you select "AM",  the data displays correctly.

 

As the temperature is highthe moisture drops accordingly. However, it is normal to keep the humidity in this range at 90% as Netro waters your zone everyday. 

 

Thanks,

Wency

Netro Support



1 or 2 frames

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Wency Pan
Updated at 2022-08-16 07:49:43 UTC

Hi Ken,


We will have our technician look into this issue and get back to you soon.


Thanks
Wency
Netro Support

Whisperer blank

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Wency Pan
Updated at 2022-08-16 07:49:20 UTC

Hi Jean,


We will have our technician look into this issue and get back to you soon.

Thanks
Wency
Netro Support

Interval - three days

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Wency Pan
Updated at 2022-08-16 07:47:28 UTC

Hi Elisabeth,


Netro will skip smart watering and programs when there is large amount of rain or watering regulations and manual restrictions. So when you set up your own program watering time, please do not conflict with your local Regulations if there is any. 

Could you please send us email to support@netrohome.com with your Netro account registered email? Which zones did Netro skip watering with program settings watering every three days? 


We will have our technician look into this issue. 


Thanks,

Wency

Netro Support


Upgrading from old rain bird system

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Wency Pan
Updated at 2022-08-16 01:21:56 UTC

Hi Bryan, 

 

The two orange wires directly go to the two 24 VAC slots of Netro. If you are in US, please make sure it is 110V input and 24V output power Adapter. The AMP should be larger than 600AM if your sprinkler system has mater valve.  

You do not need to connect the rain sensors because Netro get the weather forecast through WiFi. You can check Netro Whisperer sensor and it is only available on our own website https://netrohome.com  due to lack of stock.


Thanks, 

Wency 

Netro Support

Netro API throught NODE-RED error: EAI_AGAIN

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Wency Pan
Updated at 2022-08-15 07:49:08 UTC

Hi Jose,


The issue might not be the API. Could you please contact NODE-RED to check this issue if possible?


Thanks
Wency

Netro Support


Doesn't work with google assistant

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Wency Pan
Updated at 2022-08-15 07:47:31 UTC

Dear customer,

 

Could you please let us know in which step it failed according to the instruction? Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 
It helps our R&D to investigate if you have the screenshots or videos. 

 

Thanks
Wency

Netro Support

How to make it not water when it rains

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Wency Pan
Updated at 2022-08-15 07:07:26 UTC

Dear customer, 


If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule. This is in  Settings->Zones->Smart Zone. 


You can also customize the weather restrictions in setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch. 


Thanks, 

Wency 

Netro Support








Why whisper sensor is lighting in red?

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Wency Pan
Updated at 2022-08-15 07:02:01 UTC

Hi David,


Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info?


Thanks,

Wency

Netro Support

Netro API throught NODE-RED error: EAI_AGAIN

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Wency Pan
Updated at 2022-08-15 06:48:37 UTC

Hi Jose,


We will look into it and get back to you later.


Thanks,

Wency

Netro Support