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Wency Pan


Answers

Cannot remove a tree from my zone #2

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Wency Pan
Updated at 2022-04-21 01:46:36 UTC

Hi Davide, 


After removing the tree, did you save the setting and then it still mixed up? 


Thanks, 

Wency 

Netro Support


Schedule stopped due to low temperature

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Wency Pan
Updated at 2022-04-20 06:08:22 UTC

Hi John,


Today's weather forecast is 7℃ to 17℃ and the lowest temperature is 7℃ so Netro skipped your schedules when the lowest temperature is below 7℃.


Thanks,

Wency

Netro Support



Netro lose wifi connection

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Wency Pan
Updated at 2022-04-20 06:03:18 UTC

Hi Rob,


I can see your firmware is not the newest. Updating it may help the WiFi stability. Could you please send us email to support@netrohome.com with your Netro account registered email and we can help you update the firmaware.


Thanks,

Wency

Netro Support



Wifi connection

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Wency Pan
Updated at 2022-04-19 08:19:50 UTC

Hi Paolo,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Watering days

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Wency Pan
Updated at 2022-04-19 05:10:28 UTC

Hi Jean,


This is a bug in the current version of the app and we will fix this issue soon.


Thanks,

Wency

Netro Support

does not save location settings

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Wency Pan
Updated at 2022-04-19 02:14:43 UTC

Hi Alessandro,


Could you please send us email to support@netrohome.com with your Netro account registered email and your location information. We can help you set the location from our server side.


Thanks,

Wency

Netro Support

Weather underground station iD

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Wency Pan
Updated at 2022-04-19 02:12:28 UTC

Hi Gaspare, 


We have added the station id IVALDE12 from our server side for you. The current version app has a bug and wil be fixed in our next release. 


Regards, 

Netro Support



Feature Request

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Wency Pan
Updated at 2022-04-19 02:07:08 UTC

Hi Tod,


Thanks for your suggestion and it is a great point! I will forward it to our R&D. We will discuss about it.


Thanks,

Wency

Netro Support


Watering days

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Wency Pan
Updated at 2022-04-19 02:05:51 UTC

Hi Jean,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Cannot add sensor to Pixie controller

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Wency Pan
Updated at 2022-04-19 02:02:54 UTC

Dear customer,


Are you adding an existing sensor to your Pixie timer or moving standalone sensors to a zone?

To move the stand alone sensor to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your timer, then tap the "+" button on the upper right corner,  go to Add a Product->WifiDevice-> Plant sensor and then complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).


Please let us know if it works.


Thanks,

Wency

Netro Support


Manual Run works intermittently

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Wency Pan
Updated at 2022-04-15 08:50:31 UTC

Hi Scott,


When the app says the Netro controller is watering,  was it opening the valves?How many of your zones have this issue?


Thanks,

Wency

Netro Support



Zone Size Setting With Overlapping Sprinklers

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Wency Pan
Updated at 2022-04-15 06:48:41 UTC

Dear customer,


We suggest 1000feet. However, zone area will not affect smart watering. It is used to calculate water usage.

Zone Size Setting With Overlapping Sprinklers

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Wency Pan
Updated at 2022-04-15 05:47:28 UTC

Dear customer,


I will ask our R&D and get back to you soon.


Thanks,

Wency

Netro Support

App crash

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Wency Pan
Updated at 2022-04-15 05:39:56 UTC

Hi Jiang,


Thanks for reporting this issue and we will fix this issue in the next release of the app.


Thanks,

Wency

Netro Support

Localization

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Wency Pan
Updated at 2022-04-13 03:10:36 UTC

Dear customer,


We can help you reconfigure localization from our server side. Please send us email to support@netrohome.com with your new address and Netro account registered email.


Thanks,

Wency

Netro Support

Parts for Pixie

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Wency Pan
Updated at 2022-04-12 02:21:30 UTC

Hi Robert, 


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

How to manually run a Sprite sprinkler circuit for testing?

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Wency Pan
Updated at 2022-04-07 02:36:20 UTC

Hi Mike,


To test the sprinkler, you can use the instant manual run feature on the Home page to turn on and off the zones instantly. The blue play button is for instant manual run for your zones.

You can also use the “Test run” feature on the login page. In this way you do not need to have a home Wi-Fi or create a Netro account. Your phone is directly connected to the Wi-Fi network hosted by the Sprite. This mode allows you to turn on and off the zones without involving the Netro cloud server.

Thanks,

Wency

Netro Support


Completely lost

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Wency Pan
Updated at 2022-04-06 08:12:38 UTC

Dear customer,


For the standby/offline issue, we will fix it in the next release of the app. We have updated it for you from the server side and please login your account to check if it works now. 

In the default mode, Pixie will go to sleep mode to save power after 5 minutes when it is manually powered on. Every hour it will wake up to check the latest watering schedules and report the power percentage. Therefore, when you start a manual run, the timer is most likely in sleep mode.


If you have to water instantly, you can go to Settings -> Timer-> "Keep Online" and enable the feature. Note the timer may start to keep online the next day and battery consumption will be faster when the timer is in this mode. Please refer to this article for more info:
https://netrohome.com/en/shop/user_guides/2


For the past or scheduled watering times, Netro shows last watered time on the home screen after the watering activities are executed. You can also view watering schedules on Schedule page. 


Please find the user guide through Settings->Support->Pixie Hose Faucet Timer and let us know if you have any further questions.


Thanks,

Wency

Netro Support

Smaller time limits

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Wency Pan
Updated at 2022-04-06 08:02:28 UTC

Hi Rocky,


The minimum duration is one minute and I will forward your request to our R&D.


Thanks,

Wency

Netro Support

Frequency of water and time allotment, manual run, adding a zone

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Wency Pan
Updated at 2022-04-06 08:00:37 UTC

Hi Maureen,


You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. Please go settings->zones->specific zone number->smart zone-enabled->Mode. The manul run button is in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay".


Thanks,

Wency

Netro Support