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Netro Inc


Answers

Wild Swings In Moisture %

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Netro Inc
Updated at 2021-03-29 07:45:49 UTC

Hi Mike,


We have received your email. We will have our technician look into this issue and get back to you soon.


Thanks,

Netro Support

Ideal Soil Moisture

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Netro Inc
Updated at 2021-03-29 05:26:28 UTC

Hi Mike,


The ideal soil moisture level depends on your plant type. For example, we recommend set moisture low as 50% and high as 80%, which means when the moisture level is higher than 80%, the next watering will be skipped.


For grass, we recommend set moisture low as 70% and high as 90%. In average, 80% for your zone is fine.


Thanks,

Netro Support

sprite subscription

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Netro Inc
Updated at 2021-03-25 02:02:14 UTC

Dear customer,


Subscription is another selling plan, which is different with one-time purchase. Those subscription units will have limitation on usage period. If you purchase full price and one time purchase product, there is no limitation on usage period and we will not charge any additional fee. 


If you purchase the subscription model and do not renew subscription, you won't be able to use the Netro cloud service for the Sprite any more.  Your device will also be banned later. For more details, please refer to this link below https://www.netrohome.com/shop/plans/1


Thanks,

Netro Support



No power to controller

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Netro Inc
Updated at 2021-03-24 02:56:40 UTC

Hi Barbara,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

When will be Netro Smart available in Europe?

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Netro Inc
Updated at 2021-03-22 02:39:58 UTC

Hi Raúl,


The Spark controller is already released and it is available for purchase at our official website: https://www.netrohome.com/shop/products/spark We can ship to Europe. 


Thanks,

Netro Support

What does the app show for whisperer?

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Netro Inc
Updated at 2021-03-19 02:25:02 UTC

Dear customer, 


The temperature and sunlight on home screen shows the minimum/maximum temperature, while the plot shows the average temperature and sunlight. They should match, if not, could you provide us more details. For today, home screens shows 12-23oC, while plot shows 17oC. 


Thanks for your suggestion about the display of sensor page and time display and I will forward it to our R&D. Please let us know if you have any further questions. 


Thanks, 

Netro Support







Standalone whisper asking me to water every day

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Netro Inc
Updated at 2021-03-19 01:45:41 UTC

Hi Marty,


We have received your email and we are looking into this issue. We will get back to you soon through email.


Thanks,

Netro Support

Netro pixie Internet off

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Netro Inc
Updated at 2021-03-15 04:56:17 UTC

Hi Andrea, 


If the Wi-Fi connection is lost, for example the router or the internet service is down, the timer will continue to execute the pre-loaded schedules for up to one month. The default setting of Netro Pixie timer's smart watering is level basic and in this level no smart schedule will be generated. If you want to set only smart watering, please go to Settings->Garden->Smart Zone and set level advanced. https://www.netrohome.com/forum/posts/111 


Please also note that Pixie is connected to the cloud service through WiFi. Because distanced WiFi connection consumes much power, Pixie will go to sleep mode to save power after 5 minutes when it is manually powered on. Every hour it will wake up to check the latest watering schedules.


Thanks, 

Netro Support

Skip watering moisture for Bermuda lawn

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Netro Inc
Updated at 2021-03-11 06:23:53 UTC

Hi Fran,


For grass type, we suggest set moisture to skip watering as 80% and add watering as 60%.  


Thanks,

Netro Support

Foreca as weather provider

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Netro Inc
Updated at 2021-03-11 06:18:02 UTC

Hi Fran,


Thanks for your suggestion and I will forward it to our R&D.


Thanks,

Netro Support

Selling our house - transfer sprite to new owners account

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Netro Inc
Updated at 2021-03-09 02:49:16 UTC

Hi Tod,


If you want transfer your previous setting to the new home owner's account, please send us email to support@netrohome.com and let us know your Netro account email and the new home owner's Netro account name (let the new home owner register a new account).  We can help to do the transfer.


Thanks,

Netro Support

How to add additonal members

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Netro Inc
Updated at 2021-03-05 05:08:52 UTC
Dear Vijay,

Yes you can use our shared user function by adding manager of your each device. Please see this article about how to use the shared user. https://www.netrohome.com/forum/posts/147

Please let us know if you have further questions.

Thanks,
Netro Support

Ignoring Restrictions for one zone

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Netro Inc
Updated at 2021-03-02 08:18:07 UTC

Hi Brodie, 


If you want to create your own programs and turn off smart zone feature and rain delay feature, go to Settings->Zones->Smart Zone and toggle the enable button for this certain zone. When the smart zone is disabled, the system will strictly follow the user program to water this zone and you can still keep smart zone feature for the rest zones. 

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks, 

Netro Support


How many electro valves

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Netro Inc
Updated at 2021-02-26 02:32:29 UTC

Dear customer,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. 


Thanks,

Netro Support

Zone says Loading

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Netro Inc
Updated at 2021-02-26 02:31:42 UTC

Hi Gale,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

explicit instructions on how to add weather station weather station, namely weatherunderground personal weather station

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Netro Inc
Updated at 2021-02-24 02:03:20 UTC

Hi Joe,


Please set up your weather provider in Netro app to Weather Underground PWS. Please go Settings->Controller->Weather Provider->Weather Underground->input your station ID. 

Please let us know if it works. 


Thanks,

Netro Support

WiFi link

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Netro Inc
Updated at 2021-02-22 07:27:45 UTC

Hi Benedetto,

 

Please try your Ios device and it should work. We will support this feature for Android devices later.

 

Thanks,

Netro Support


Valve sttoped

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Netro Inc
Updated at 2021-02-19 06:21:32 UTC
Hi Carlos,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. Please let us know if it works.

Thanks,
Netro Support

Turning off

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Netro Inc
Updated at 2021-02-15 15:07:33 UTC

Hi Rony,


You can  put Sprite in "paused" mode through Settings->Controller->Enabled.  First you will have winterize your system and blow out the sprinkler. You can look at this video to find some useful information. 

https://www.youtube.com/watch?v=s3YRbJYmvgA&t=99s


Thanks,

Netro Support

Smart Watering Algorithm

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Netro Inc
Updated at 2021-02-10 01:41:26 UTC

Hi John,


Our Sever side gets and updates weather information every early morning at 4 am. 


If you turn on the smart zone feature, By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch.  We have manually checked the data for your place on darksky and yesterday rain was 0.04 inch so Netro did not skip your watering. https://darksky.net/details/30.0336,-95.261/2021-2-9/us12/en


We did not see 1 inch of rain in the following days form Darksky. If the rainfall data is not correct, you can go to the Discover page, tap the "+" button on the upper right corner and select "correct rainfall".



You could customized the weather restrictions now, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 1 inch. The setting is in "setting -> preferences -> rain". 


Please let us know if you have any further questions.


Thanks,

Netro Support