Logo

Netro Inc


Answers

Instant watering

Logo
Netro Inc
Updated at 2021-04-05 08:25:35 UTC

Dear Herman,

If you wan to water instantly, you can go to the home page to start manual watering or create a one time run program (Settings->Programs).


Thanks,

Netro Support

Light flashing

Logo
Netro Inc
Updated at 2021-04-05 08:23:04 UTC

Dear customer,


Could you please let us know the light status? Is it blinking quickly? The Sprite unit will blink quickly whenever it is trying to (re)connect to a WiFi network. This happens when you first set up your unit, or whenever it loses its connection. If you have not changed your home WiFi, try to reboot the Sprite (unplug and replug the power) and the connection might be restored. It may also blink slowly when it is in host mode. This happens when you first plug in your Sprite or reset it, and indicates that it needs to go through the setup steps to connect to a home WiFi network.


Thanks,

Netro Support


What do the icons mean?

Logo
Netro Inc
Updated at 2021-04-01 06:58:58 UTC

Hi Jim, 


The phone screen symbol means manual watering. 


When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not. 


The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes: 

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users) 

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication. 


If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.


 

Server offline

Logo
Netro Inc
Updated at 2021-03-31 02:42:45 UTC

Hi Mirko,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Smart scheduling problem with sensor watering adjustment configuration

Logo
Netro Inc
Updated at 2021-03-30 01:52:14 UTC

Hi Alfonso, 


We just checked your account and we found the smart watering is only for zone 3 and zone 4 now. Did you skip the smart watering for zone 1, 2 and 5? 


Thanks, 

Netro Support

Is SQ Footage needef in the app for each zone

Logo
Netro Inc
Updated at 2021-03-29 07:49:27 UTC

Hi Kevin, 


The zone area will not affect smart watering. It is used to calculate water usage. 


Thanks, 

Netro Support

Wild Swings In Moisture %

Logo
Netro Inc
Updated at 2021-03-29 07:45:49 UTC

Hi Mike,


We have received your email. We will have our technician look into this issue and get back to you soon.


Thanks,

Netro Support

Ideal Soil Moisture

Logo
Netro Inc
Updated at 2021-03-29 05:26:28 UTC

Hi Mike,


The ideal soil moisture level depends on your plant type. For example, we recommend set moisture low as 50% and high as 80%, which means when the moisture level is higher than 80%, the next watering will be skipped.


For grass, we recommend set moisture low as 70% and high as 90%. In average, 80% for your zone is fine.


Thanks,

Netro Support

sprite subscription

Logo
Netro Inc
Updated at 2021-03-25 02:02:14 UTC

Dear customer,


Subscription is another selling plan, which is different with one-time purchase. Those subscription units will have limitation on usage period. If you purchase full price and one time purchase product, there is no limitation on usage period and we will not charge any additional fee. 


If you purchase the subscription model and do not renew subscription, you won't be able to use the Netro cloud service for the Sprite any more.  Your device will also be banned later. For more details, please refer to this link below https://www.netrohome.com/shop/plans/1


Thanks,

Netro Support



No power to controller

Logo
Netro Inc
Updated at 2021-03-24 02:56:40 UTC

Hi Barbara,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

When will be Netro Smart available in Europe?

Logo
Netro Inc
Updated at 2021-03-22 02:39:58 UTC

Hi Raúl,


The Spark controller is already released and it is available for purchase at our official website: https://www.netrohome.com/shop/products/spark We can ship to Europe. 


Thanks,

Netro Support

What does the app show for whisperer?

Logo
Netro Inc
Updated at 2021-03-19 02:25:02 UTC

Dear customer, 


The temperature and sunlight on home screen shows the minimum/maximum temperature, while the plot shows the average temperature and sunlight. They should match, if not, could you provide us more details. For today, home screens shows 12-23oC, while plot shows 17oC. 


Thanks for your suggestion about the display of sensor page and time display and I will forward it to our R&D. Please let us know if you have any further questions. 


Thanks, 

Netro Support







Standalone whisper asking me to water every day

Logo
Netro Inc
Updated at 2021-03-19 01:45:41 UTC

Hi Marty,


We have received your email and we are looking into this issue. We will get back to you soon through email.


Thanks,

Netro Support

Netro pixie Internet off

Logo
Netro Inc
Updated at 2021-03-15 04:56:17 UTC

Hi Andrea, 


If the Wi-Fi connection is lost, for example the router or the internet service is down, the timer will continue to execute the pre-loaded schedules for up to one month. The default setting of Netro Pixie timer's smart watering is level basic and in this level no smart schedule will be generated. If you want to set only smart watering, please go to Settings->Garden->Smart Zone and set level advanced. https://www.netrohome.com/forum/posts/111 


Please also note that Pixie is connected to the cloud service through WiFi. Because distanced WiFi connection consumes much power, Pixie will go to sleep mode to save power after 5 minutes when it is manually powered on. Every hour it will wake up to check the latest watering schedules.


Thanks, 

Netro Support

Skip watering moisture for Bermuda lawn

Logo
Netro Inc
Updated at 2021-03-11 06:23:53 UTC

Hi Fran,


For grass type, we suggest set moisture to skip watering as 80% and add watering as 60%.  


Thanks,

Netro Support

Foreca as weather provider

Logo
Netro Inc
Updated at 2021-03-11 06:18:02 UTC

Hi Fran,


Thanks for your suggestion and I will forward it to our R&D.


Thanks,

Netro Support

Selling our house - transfer sprite to new owners account

Logo
Netro Inc
Updated at 2021-03-09 02:49:16 UTC

Hi Tod,


If you want transfer your previous setting to the new home owner's account, please send us email to support@netrohome.com and let us know your Netro account email and the new home owner's Netro account name (let the new home owner register a new account).  We can help to do the transfer.


Thanks,

Netro Support

How to add additonal members

Logo
Netro Inc
Updated at 2021-03-05 05:08:52 UTC
Dear Vijay,

Yes you can use our shared user function by adding manager of your each device. Please see this article about how to use the shared user. https://www.netrohome.com/forum/posts/147

Please let us know if you have further questions.

Thanks,
Netro Support

Ignoring Restrictions for one zone

Logo
Netro Inc
Updated at 2021-03-02 08:18:07 UTC

Hi Brodie, 


If you want to create your own programs and turn off smart zone feature and rain delay feature, go to Settings->Zones->Smart Zone and toggle the enable button for this certain zone. When the smart zone is disabled, the system will strictly follow the user program to water this zone and you can still keep smart zone feature for the rest zones. 

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks, 

Netro Support


How many electro valves

Logo
Netro Inc
Updated at 2021-02-26 02:32:29 UTC

Dear customer,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. 


Thanks,

Netro Support