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Wency Pan


Answers

New App Version - How to Manual Run?

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Wency Pan
Updated at 2021-11-03 05:07:15 UTC
Dear Greg,

The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay".

Thanks
Regards,
Netro Support

Battery Dead

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Wency Pan
Updated at 2021-11-02 02:13:13 UTC

Hi Alan,


Please try place your sensor under direct sunlight for about 3-5 days, then press the power button again to see if it works.

If you have incandescent light bulb (not LED) at home,  you can place your sensor under the light bulb for about 2 days and check if it works. 


Thanks,

Wency

Manual watering reset after app restart

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Wency Pan
Updated at 2021-10-25 07:34:01 UTC

Hi Szabi,


The system remembers the last duration of the instant manual run and displays that on the home page. So the 5 min watering will not be saved after restarting the app. 


We will soon release the new version of the app and in this new version, the default watering duration is 00:00.


Thanks,

Netro Support

How to connect to Google?

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Wency Pan
Updated at 2021-10-21 07:51:14 UTC

Hi Sheryl,


We are experiencing technical issues with Google Home/Assistant and iOS notifications due to a recent server update. Currently these services are unavailable. All other features in the Netro app and website are working normally.


Our R&D team is working on the solutions with priority and hopefully they will back online in a few days. We apologize for the inconvenience.

Thanks,
Netro Inc

Selling the House -- Transfer account

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Wency Pan
Updated at 2021-10-19 07:41:28 UTC

Hi Michael,


If you want transfer your previous setting to the new home owner's account, please send us email to support@netrohome.com with your Netro account registered email, and tell us the new home owner's Netro account name (let the new home owner register a new account).  We can help to do the transfer.


Thanks,

Netro Support

Smart watering

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Wency Pan
Updated at 2021-10-19 07:39:11 UTC

Hi Alisa,



We checked your account and it looks like the restriction needs to be updated. To water only on Tuesday, Thursday and Saturday, there are two restrictions needed:

1. No watering on Monday, Wednesday, Friday and Sunday. That is for the whole day. So a restriction needs to be created for that with time frame set to "all day". I think that is what is missing here.

2. No watering on Tuesday, Thursday and Saturday between 6 a.m. and 6p.m.


Please let us know if it works.


Thanks,

Netro Support


Irrigation systems disappeared

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Wency Pan
Updated at 2021-10-18 02:42:50 UTC

Hi Richard,


We found there's no device under your current Netro account. Did you accidentally remove your device?


Thanks,

Netro Support

Can’t run sprinklers manually

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Wency Pan
Updated at 2021-10-18 02:40:28 UTC
Dear customer,

You need to enable the system first. Please go settings->controller->enabled->slide the enabled button to green and save your settings.
After that, your Netro controller symbol at the left top cornor of home page will become green and showes "online".

Thanks
Regards,
Netro Support
 

Sprinkle head

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Wency Pan
Updated at 2021-10-18 02:34:43 UTC

Hi Kelsie,


Netro will not tell if your sprinkler head is broken. 


Thanks,

Netro Support

Manual watering stuck at 5 min

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Wency Pan
Updated at 2021-10-12 08:59:00 UTC

Hi Patrick,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Metro Sprinkoer states it's running but it's not

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Wency Pan
Updated at 2021-10-09 06:40:48 UTC

Hi Steve,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Please let us know if it works.


Thanks,

Netro Support

netro home no longer supported

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Wency Pan
Updated at 2021-10-07 04:40:38 UTC

Dear customer,


The Netro google assistant service was temporary down, our technician is currently working on this issue. We will give you update when this issue is fixed.
Sorry about the inconvenience


Thanks
Regards,
Netro Support

Yellow triangle error

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Wency Pan
Updated at 2021-10-07 04:39:40 UTC
Dear Customer,

The "yellow triangle" does not necessary mean the schedules are not executed. All the schedules are pre-downloaded to the local unit, and when the schedules start and finish to be executed, the local unit will send signal to the cloud. The "yellow triangle" only means the cloud did not recieve the signal from the local unit, which may be caused by the temporary internet interrupt.

Please do a test to use the instant manual water button (the blue play button) on the home page to instantly water your zones, see if all your zones can start without issue.  If the instant manual water button work without issue, you do not need to worry about the yellow triangle.

Thanks
Regards,
Netro Support

Anyway to set multiple run times for same program?

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Wency Pan
Updated at 2021-10-07 04:39:02 UTC

Dear customer,


You will need to create 3 different programs for it.


Thanks,

Netro Support

Issue with Smart Watering

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Wency Pan
Updated at 2021-10-07 04:37:31 UTC

Hi David,


Your zone 3 watered several times per day and it is smart watering. Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.


 We found your smart watering is advanced and in this level, Netro smart watering will add smart zone schedules for you if Netro think the watering is not enough. 


If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule. ( Settings->Zones->Smart Zone)

Thanks,

Netro Support

Whisperer setup works - but never reconnects to network

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Wency Pan
Updated at 2021-10-07 04:31:27 UTC

Hi Ken,


We have also received your email and we will get back to you soon.


Thanks,

Netro Support

Inaccurate readings

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Wency Pan
Updated at 2021-10-03 03:23:51 UTC
Hi Julie,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Netro sensor stopped working

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Wency Pan
Updated at 2021-10-03 03:23:40 UTC

Hi Lyndon,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Can you implement this improvement?

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Wency Pan
Updated at 2021-09-30 02:16:15 UTC

Hi Growbro,


Thanks for your request and I will forward it to our R&D.


Thanks,

Netro Support

Connecting Pixie to Google Home

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Wency Pan
Updated at 2021-09-30 02:15:40 UTC
Hi Steve, 

Netro pixie cannot work with Google Home, though other Netro products (Sprite, Spark, Whisperer) can work with. 

Thanks
Regards, 
Netro Support