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Wency Pan


Answers

Minimum moisture content

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Wency Pan
Updated at 2022-06-07 06:11:28 UTC

Hi Jason,


As there is expected rainfall so Netro estimated the current moisture level is not dry enough. If the weather data is not correct, you can try other weather providers in setting->weather providers. 

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

The battery for my pixie has failed

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Wency Pan
Updated at 2022-06-07 05:57:01 UTC

Hi James,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

How do I correct rainfall to 0?

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Wency Pan
Updated at 2022-06-07 05:56:10 UTC

Hi Matt,


I have forward your request to our R&D and we will set the threshold to zero in the future release.


Thanks,

Wency

Netro Support

How can I tell if it skipped a day due to rain or excess moisture?

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Wency Pan
Updated at 2022-06-07 05:47:37 UTC

Hi Jeff,

 

You can go to your schedule page, the date with gray dot beneath is the date with restriction/weather skip. If you want to view the certain restrictions caused by moisture threshold, you can tap the icon on the upper left corner of the schedule page, scroll to select "Moisture" and view it.

 

Thanks,

Wency

Netro Support


Schedule screen

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Wency Pan
Updated at 2022-06-07 05:43:44 UTC

Hi Dick,


When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.


Thanks,

Wency

Netro Support

What is the exclamation mark on schedule?

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Wency Pan
Updated at 2022-06-07 05:43:27 UTC

Hi Simon, 


For the smart watering ,we checked for your zone "Raised Bed" and you selected dripper/emitter for your zones, this is why the zones have longer watering duration than other zones as dripping/emitter system is really slow in moving watering to the ground. 


EPA standard encourage longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff. If you think the smart schedules water too much , you can change to different smart zone mode (ECO). 


When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not. The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes: 


1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users) 


2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication. 


If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength.


If you use a WiFi extender, please make sure it is connected to the main router stably. 


Netro will send notification when the system is offline more than 24 hours. But you need to enable Netro App notification in your smart phone settings. 


Thanks, 

Wency 

Netro Support



Any plans on adding a "move schedule ahead XX days" feature?

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Wency Pan
Updated at 2022-06-07 05:38:39 UTC

Hi Kurt,


Thanks for your request and I will forward it to our R&D. We will discuss about it. If the rainfall data is not correct, you can adjust the rainfall data through Discover page, tap the "+" button on the upper right corner and select "Correct rainfall". 


Thanks,

Wency

Netro Support

Move a Zone between Terminals

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Wency Pan
Updated at 2022-06-07 05:34:05 UTC

Hi Gian,


Currently we do not support moving a certain zone to another zone with the previous configuration.


Thanks,

Netro Support

Whisperer sensor not activating.

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Wency Pan
Updated at 2022-06-07 05:27:39 UTC

Hi Sid,


If there is no light when you press the button, the sensor is completely out of battery.

We suggest you continue leave the sensors under direct sunlight for several more days to charge. If the weather not good, it may takes longer time.

If you have incandescent bulb light at home, you can also charge it under your incandescent light, make sure the light bulb is close to the solar panel.


Thanks,

Wency

Netro Support

Reset rain delay to 0 (null)

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Wency Pan
Updated at 2022-06-07 05:26:49 UTC

Hi Bruce,


To cancel reain delay, you can go to your schedule tab. The date with gray dot beneath is the date with restriction/weather skip. You can select the date, and tap on the sepeicific restirction, it will pop up option for you to cancel. 

Please note that rain delay is just one-time setting. It's mainly used when it's raining but the weather forecast data is incorrect, so you can tell Netro that I don't want watering in the next n days. If the weather data is correct, Netro will not water while raining. You should  set in settings->preferences -> rain -> days to skip, if you want to set it for all rainy days. 


Thanks,

Wency

Netro Support

Schedule keeps overriding programs

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Wency Pan
Updated at 2022-06-07 05:24:57 UTC

Hi Eric,


If you want to increase the watering duration, you can either change to different smart zone mode, or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Thanks,

Netro Support

Why is there no on/off

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Wency Pan
Updated at 2022-06-07 05:22:28 UTC

Hi Eric,


For Netro Pixie timer, if you want to manually turn on/off the water, please find the info below:


From the app: Go to the home screen. Find the white area, and then tap on the time. This allows you to change the watering duration. After that, you hit play to start a manual run. When the timer is sleeping, the manual run will start when the timer wakes up. 


From the timer: Press the power button for 3 seconds to turn on the timer. If the timer is already on, skip this step. Wait for 30 seconds. The LED light will become green (WiFi connected) or red (WiFi unconnected). If the LED light flashes in red and turns off shortly, the battery needs to be charged. Press the button twice quickly to turn on the water. To turn off the water, quickly press the button twice again


Thanks,

Wency

Netro Support

Zone

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Wency Pan
Updated at 2022-06-07 05:19:38 UTC

Hi Bertin,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.


Thanks,

Wency

Netro Support

Setting up the schedule

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Wency Pan
Updated at 2022-06-07 05:18:29 UTC

Hi Sasha,


The calendar only shows the schedules for the next month. The reason is that the weather data that we use to adjust the schedules is not going to be reliable if it is beyond a month. Also, we want to reduce the data traffic to speed up the app.


The schedules will run for sure.


Thanks,

Wency

Netro Support

How does Netro calculate watering mm

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Wency Pan
Updated at 2022-06-02 08:44:38 UTC

Hi Bayoule,


The zone area should be set to at least 1 square meter。


Thanks,

Wency

Netro Support


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Wency Pan
Updated at 2022-06-02 08:42:35 UTC

Hi Val,


Could please give us more details about the bug? Could you please let us know in which specific page you find the bug?


Thanks,

Wency

Netro Support

Schedule is empty?

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Wency Pan
Updated at 2022-06-02 08:41:11 UTC

Hi Jacopo,


To save power, Netro pixie timer will wake up every 1 hour to catch up your updated request,  so your request for manual run will be catch up by the pixie when it is wake up. The pending time is less than 1 hour.  This is why you see the timer appears strike-out.


If you frequently use the manaul run in certain time frame and do not want to wait for (less than 1 hour), you can set up a keep online frame (Settings->preferences->keep online). In this time frame, your manual run request will be executed immediately without delay.  However, if your keep online frame is too long, it will consume the battery quickly. 


Could you please let us know this issue "schedules not showing in the schedule page" still happens?


Thanks,

Wency

Netro Support


Connection issues

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Wency Pan
Updated at 2022-06-02 08:33:27 UTC

Dear customer,


I can see your firmware is not the newest. Updating it may help the WiFi stability.  We can send you the file to update and Could you please send us email to support@netrohome.com with your Netro account registered email?


Thanks,

Wency

Netro Support

Discover irrigation

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Wency Pan
Updated at 2022-06-02 08:31:04 UTC

Hi Jean,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Pixie wifi connection

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Wency Pan
Updated at 2022-06-02 08:27:55 UTC

Hi Luis, 


Could you please let us know the LED status of the timer which is offline? 


You can adjust the rainfall data through Discover page, tap the "+" button on the upper right corner and select"Correct rainfall". Netro support three weather providers, which you can choose in settings->controller->weather provider. The default one is NetroWeather. 


Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. 


Thanks, 

Wency

Netro Support