User profile photo

Wency Pan


Answers

Feature Request

19
Wency Pan
Updated at 2022-04-19 02:07:08 UTC

Hi Tod,


Thanks for your suggestion and it is a great point! I will forward it to our R&D. We will discuss about it.


Thanks,

Wency

Netro Support


Watering days

19
Wency Pan
Updated at 2022-04-19 02:05:51 UTC

Hi Jean,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Cannot add sensor to Pixie controller

19
Wency Pan
Updated at 2022-04-19 02:02:54 UTC

Dear customer,


Are you adding an existing sensor to your Pixie timer or moving standalone sensors to a zone?

To move the stand alone sensor to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your timer, then tap the "+" button on the upper right corner,  go to Add a Product->WifiDevice-> Plant sensor and then complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).


Please let us know if it works.


Thanks,

Wency

Netro Support


Manual Run works intermittently

19
Wency Pan
Updated at 2022-04-15 08:50:31 UTC

Hi Scott,


When the app says the Netro controller is watering,  was it opening the valves?How many of your zones have this issue?


Thanks,

Wency

Netro Support



Zone Size Setting With Overlapping Sprinklers

19
Wency Pan
Updated at 2022-04-15 06:48:41 UTC

Dear customer,


We suggest 1000feet. However, zone area will not affect smart watering. It is used to calculate water usage.

Zone Size Setting With Overlapping Sprinklers

19
Wency Pan
Updated at 2022-04-15 05:47:28 UTC

Dear customer,


I will ask our R&D and get back to you soon.


Thanks,

Wency

Netro Support

App crash

19
Wency Pan
Updated at 2022-04-15 05:39:56 UTC

Hi Jiang,


Thanks for reporting this issue and we will fix this issue in the next release of the app.


Thanks,

Wency

Netro Support

Localization

19
Wency Pan
Updated at 2022-04-13 03:10:36 UTC

Dear customer,


We can help you reconfigure localization from our server side. Please send us email to support@netrohome.com with your new address and Netro account registered email.


Thanks,

Wency

Netro Support

Parts for Pixie

19
Wency Pan
Updated at 2022-04-12 02:21:30 UTC

Hi Robert, 


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

How to manually run a Sprite sprinkler circuit for testing?

19
Wency Pan
Updated at 2022-04-07 02:36:20 UTC

Hi Mike,


To test the sprinkler, you can use the instant manual run feature on the Home page to turn on and off the zones instantly. The blue play button is for instant manual run for your zones.

You can also use the “Test run” feature on the login page. In this way you do not need to have a home Wi-Fi or create a Netro account. Your phone is directly connected to the Wi-Fi network hosted by the Sprite. This mode allows you to turn on and off the zones without involving the Netro cloud server.

Thanks,

Wency

Netro Support


Completely lost

19
Wency Pan
Updated at 2022-04-06 08:12:38 UTC

Dear customer,


For the standby/offline issue, we will fix it in the next release of the app. We have updated it for you from the server side and please login your account to check if it works now. 

In the default mode, Pixie will go to sleep mode to save power after 5 minutes when it is manually powered on. Every hour it will wake up to check the latest watering schedules and report the power percentage. Therefore, when you start a manual run, the timer is most likely in sleep mode.


If you have to water instantly, you can go to Settings -> Timer-> "Keep Online" and enable the feature. Note the timer may start to keep online the next day and battery consumption will be faster when the timer is in this mode. Please refer to this article for more info:
https://netrohome.com/en/shop/user_guides/2


For the past or scheduled watering times, Netro shows last watered time on the home screen after the watering activities are executed. You can also view watering schedules on Schedule page. 


Please find the user guide through Settings->Support->Pixie Hose Faucet Timer and let us know if you have any further questions.


Thanks,

Wency

Netro Support

Smaller time limits

19
Wency Pan
Updated at 2022-04-06 08:02:28 UTC

Hi Rocky,


The minimum duration is one minute and I will forward your request to our R&D.


Thanks,

Wency

Netro Support

Frequency of water and time allotment, manual run, adding a zone

19
Wency Pan
Updated at 2022-04-06 08:00:37 UTC

Hi Maureen,


You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. Please go settings->zones->specific zone number->smart zone-enabled->Mode. The manul run button is in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay".


Thanks,

Wency

Netro Support

manual app do not work

19
Wency Pan
Updated at 2022-04-06 03:07:33 UTC

Hi Paolo,


Could you please check your current smart phone app version?

Please go settings->about>version  let us know the number show after "version".


Thanks,

Wency


app / manual

19
Wency Pan
Updated at 2022-04-06 03:05:24 UTC

Hi Paolo,


Could you please let us know your specific issue about app manual?


Thanks,

Wency

Netro Support

Replacement battery packs for Pixie?

19
Wency Pan
Updated at 2022-04-06 03:04:24 UTC

Dear customer,


We do not sell battery separately. We can ship you a replacement battery and please could you please send us email to support@netrohome.com with your Netro account registered email?


Thanks,

Wency

Netro Support

Pixie problem

19
Wency Pan
Updated at 2022-04-06 02:56:21 UTC

Hi Luis,


It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the internal valve. Manually turning on and off the valve (quickly press the button twice) for about 10 times can fix this issue.

Thanks

Wency

Netro Support

Dark Sky Weather

19
Wency Pan
Updated at 2022-04-02 01:46:03 UTC

Dear customer,


The previous default provider Darksky stopped its service so we have switched to another provider. Netro sever side gets and updates weather information every early morning at 4 am. It will get the new weather informations and recalculate later. 


If the default weather provider doesn't work for you, you could try other weather source in settings->controller->weather provider. 


Thanks,

Wency

Netro Support

Addind new pixie

19
Wency Pan
Updated at 2022-03-30 01:55:34 UTC

Dear customer,


Could you please let us know your smart phone brand and type?


Thanks,

Wency

Netro Support

Smart Zone over watering

19
Wency Pan
Updated at 2022-03-28 07:03:56 UTC

Hi Scott,

Netro's algorithm is based on expert gardening knowledge, one of which is to avoid watering equally everyday and instead to water less frequently but deeply. Netro waters your garden only when the soil is dry enough in order to draw more oxygen into the roots, leading to a lusher landscape. By default, we allow the moisture level to deplete to a low level (recommended by EPA) before next watering and that is why you might see longer watering duration than the original settings on your old controller.

To reduce watering, you can choose "eco" mode through settings->zones->specific zone number->smart zone-enabled->Mode.

Thanks,
Netro Support