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Wency Pan


Answers

Weather Underground

19
Wency Pan
Updated at 2022-06-15 03:02:08
Dear customer,   We have fixed the Weather underground issue and you can add a new location now. Adjusting the rainfall amount to zero will be available in the …

Wifi netro

19
Wency Pan
Updated at 2022-06-15 02:58:07
Hi Jim, Could you please send us the screenshot of "need wifi to make the change" to support@netrohome.com with your Netro account registered email? We will have our te…

Water Bill Killing Me

19
Wency Pan
Updated at 2022-06-15 02:50:22
Hi John, Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to reduce the watering amount, you can …

multiple zones starting at the same time

19
Wency Pan
Updated at 2022-06-15 02:45:08
Dear customer, Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. Thanks, Wency Netro Support …

Your change will be effective in a few hours

19
Wency Pan
Updated at 2022-06-14 07:45:05
Hi Jen,   By default, Netro updates watering schedules within seconds, not hours and refreshing the home page should work. Please let us know if this issue happ…

Your change will be effective in a few hours

19
Wency Pan
Updated at 2022-06-14 06:49:23

Hi Jen,


Our R&D are looking into this issue now. Did you successfully skipped the schedules later?


Thanks,

Wency

Netro Support

Master valve

19
Wency Pan
Updated at 2022-06-14 06:42:19

Hi Lorenzo,


If you have a master valve in your system, you can not connect it to M slot. 


Thanks,

Wency

Netro Support


Tech support

19
Wency Pan
Updated at 2022-06-14 06:38:55
Hi Robert, Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1…

Netro Spark question

19
Wency Pan
Updated at 2022-06-14 06:28:41

Hi Robert,


You can go to Settings->Restrictions to add a restriction.


Thanks,

Wency

Netro Support

Insufficient watering

19
Wency Pan
Updated at 2022-06-14 06:27:52
 Hi Gianluca, If you think the smart schedules water is insufficient, you can either change to different smart zone mode (boost), or you can set up your own programs. P…

Rain restriction

19
Wency Pan
Updated at 2022-06-14 06:25:55
Hi Geron, We checked the rain data on the Discover page and the rain amount is less than 0.1 inch (your threshold) so Netro did not skip the watering schedules. What ha…

Netro light

19
Wency Pan
Updated at 2022-06-10 01:23:04
Dear customer, Currently the LED light on Netro Sprite cannot be turned off, which is an important device status indicator.  As a workaround,you may have a dark tape to cover i…

Very few questions getting answers.

19
Wency Pan
Updated at 2022-06-07 06:16:15
Hi Sid,  If there is no light when you press the button, the sensor is completely out of battery. We suggest you continue leave the sensors under direct sunli…

Minimum moisture content

19
Wency Pan
Updated at 2022-06-07 06:11:28
Hi Jason, As there is expected rainfall so Netro estimated the current moisture level is not dry enough. If the weather data is not correct, you can try other weather p…

The battery for my pixie has failed

19
Wency Pan
Updated at 2022-06-07 05:57:01
Hi James, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks W…

How do I correct rainfall to 0?

19
Wency Pan
Updated at 2022-06-07 05:56:10
Hi Matt, I have forward your request to our R&D and we will set the threshold to zero in the future release. Thanks, Wency Netro Support …

How can I tell if it skipped a day due to rain or excess moisture?

19
Wency Pan
Updated at 2022-06-07 05:47:37
Hi Jeff,   You can go to your schedule page, the date with gray dot beneath is the date with restriction/weather skip. If you want to view the certain restricti…

Schedule screen

19
Wency Pan
Updated at 2022-06-07 05:43:44
Hi Dick, When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules ar…

What is the exclamation mark on schedule?

19
Wency Pan
Updated at 2022-06-07 05:43:27
Hi Simon,  For the smart watering ,we checked for your zone "Raised Bed" and you selected dripper/emitter for your zones, this is why the zones have longer watering dur…

Any plans on adding a "move schedule ahead XX days" feature?

19
Wency Pan
Updated at 2022-06-07 05:38:39
Hi Kurt, Thanks for your request and I will forward it to our R&D. We will discuss about it. If the rainfall data is not correct, you can adjust the rainfall data throu…