Dear customer

Press the RST button to see if the device light changes. If not, press the RST button for 12 seconds to reset the device. Then go to the "settings->change WiFi/Password to re-connect to the network.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Netro Support

Dear customer,

If you are using Ios, please go to settings->notifications, scrolling down to find the Netro app. Click it and close "badges", then restart your mobile phone to see if it works.

Generally, this solves the problem. If it still doesn't work, could you upgrade your phone to the latest version to see if it helps?

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Dear customer,

Thank you very much for your request and I will discuss it about our R&D.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Netro Support

Dear customer,

We've noticed that installing ferrules can be challenging, and there's a risk of them coming loose, which could potentially disrupt the functionality. Given these considerations, we would like to advise against using ferrules on the wiring to ensure a smoother user experience.

Thanks,

Netro Support

Dear customer,

 If unplug the power adapter, the zone is still watering, this zone valve needs to be checked. 

You can also switch this issue zone wire with other good zone wire. For example, assume the issue zone is zone 1, zone 2 is good zone. Switch zone 1 wire to zone 2, and zone 2 wire to zone 1. Test the two zones, see if the physical issue zone still faulty. 

Thanks,

Wency

Netro Support

Dear customer,

Thanks for your request and I will forward it to our R&D. Currently we do not support this feature.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Dear customer,

We have also received your email. We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

Currently, we do not support checking the water consumption data from January to December. I have forwarded your request to our R&D and we will discuss it.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Netro Support

Dear customer,

Is the problem still there? This problem may be caused by insufficient hardware memory. We can help you upgrade your device to the latest version to solve this problem. Could you please send us an email to support@netrohome.com with your Netro account registered email and we can help do the upgrade?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

We have changed the settings for you. 

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Netro Support

Dear customer,

Depending on the selected sprinkler type, the default flow rate in different Modes is different. The default value is 38.1

If you want to customize the flow rate, you can go to Settings->Zones->Smart Zone, choose Customized mode, and you can set the Flow Rate.

If you have any further concerns or questions, please do not hesitate to reach out to us. 

Thanks,

Wency

Netro Support

Dear customer,

We noticed the watering time for Zone 5 is longer than other zones, but the frequency of Zone 5 watering is not very high. Sometimes it takes 3-4 days to water once. 

In addition, the zone area of Zone 5 you set is relatively large, so the amount of watering required will be more. Netro AI will calculate the watering amount according to the area and plant type. If the ECO is still too much, the new version of the APP has added a Boost factor, and you can adjust the watering using this new feature when it is released.

Thanks,

Wency

Netro Support

Dear customer,

The moisture on the zone is based on the day and updated once per day. Smart Schedules should not be updated immediately after the manual run. But the next day's Smart Schedules will be reduced.

Thanks,

Netro Support

Dear customer,

If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of you preferred watering time. 

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer,

Sorry we only support one weather provider. However, you can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. 

Thanks,

Wency

Netro Support

Dear customer,

]If you set the "Days to Skip" option in Settings -> Preferences -> Rain to "Previous day, rainy day", then watering will not be affected the day after rainfall. 

However, if a zone has a high plant water demand or requires frequent watering, Netro AI might still choose to water that zone despite rainfall if the zone's moisture level is not sufficiently high.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support