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Wency Pan


Answers

manual app do not work

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Wency Pan
Updated at 2022-04-06 03:07:33 UTC

Hi Paolo,


Could you please check your current smart phone app version?

Please go settings->about>version  let us know the number show after "version".


Thanks,

Wency


app / manual

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Wency Pan
Updated at 2022-04-06 03:05:24 UTC

Hi Paolo,


Could you please let us know your specific issue about app manual?


Thanks,

Wency

Netro Support

Replacement battery packs for Pixie?

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Wency Pan
Updated at 2022-04-06 03:04:24 UTC

Dear customer,


We do not sell battery separately. We can ship you a replacement battery and please could you please send us email to support@netrohome.com with your Netro account registered email?


Thanks,

Wency

Netro Support

Pixie problem

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Wency Pan
Updated at 2022-04-06 02:56:21 UTC

Hi Luis,


It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the internal valve. Manually turning on and off the valve (quickly press the button twice) for about 10 times can fix this issue.

Thanks

Wency

Netro Support

Dark Sky Weather

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Wency Pan
Updated at 2022-04-02 01:46:03 UTC

Dear customer,


The previous default provider Darksky stopped its service so we have switched to another provider. Netro sever side gets and updates weather information every early morning at 4 am. It will get the new weather informations and recalculate later. 


If the default weather provider doesn't work for you, you could try other weather source in settings->controller->weather provider. 


Thanks,

Wency

Netro Support

Addind new pixie

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Wency Pan
Updated at 2022-03-30 01:55:34 UTC

Dear customer,


Could you please let us know your smart phone brand and type?


Thanks,

Wency

Netro Support

Smart Zone over watering

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Wency Pan
Updated at 2022-03-28 07:03:56 UTC

Hi Scott,

Netro's algorithm is based on expert gardening knowledge, one of which is to avoid watering equally everyday and instead to water less frequently but deeply. Netro waters your garden only when the soil is dry enough in order to draw more oxygen into the roots, leading to a lusher landscape. By default, we allow the moisture level to deplete to a low level (recommended by EPA) before next watering and that is why you might see longer watering duration than the original settings on your old controller.

To reduce watering, you can choose "eco" mode through settings->zones->specific zone number->smart zone-enabled->Mode.

Thanks,
Netro Support

Will there be soak&cycle function?

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Wency Pan
Updated at 2022-03-28 07:01:48 UTC

Hi Werner,


To run every zone every hour for 5 minutes, you will have to create multiple programs. We recommend you to choose  "new plant" mode through settings->zones->specific zone number->smart zone-enabled->Mode.


Thanks,

Netro Support

Sensores

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Wency Pan
Updated at 2022-03-24 06:41:38 UTC

Hi Juan,


It is probably the sensor is out of battery so it does not report data. Please leave the sensor under sunlight for 3~5 days to check if it works.

 

Thanks,

Wency

Netro Support


I have 2 houses and I wanted if it is possible, with a single phone to control 2 Netro Cordially

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Wency Pan
Updated at 2022-03-24 06:39:19 UTC

Dear customer,


Netro can manage multiple devices in one user’s account. If you already have a controller and want to add another controller, please go to the Home page, tap the “+” button to add your new controller.


Thanks,

Wency

Netro Support

Pixie in constant “sleeping” mode

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Wency Pan
Updated at 2022-03-23 02:10:29 UTC

Hi Joe,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks,

Wency

Netro Support

Lose connection

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Wency Pan
Updated at 2022-03-22 02:15:36 UTC

Hi Simone,


Sometimes if the device restart quicker than router, it may not be able to reconnect to the router immediately. But after 1 day (24 hours), it will restart again and reconnec to your router. If not,  please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 


Thanks,

Wency,

Netro Support

2 zones turning on at the same time

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Wency Pan
Updated at 2022-03-22 01:56:03 UTC

Dear customer,


If you remove the wire for station 3 from the controller, then start watering other stations for example station 2 or 4, does station 3 start to water?


Thanks,

Netro Support

Iphone / ipad app keeps crashing

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Wency Pan
Updated at 2022-03-22 01:51:21 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks,

Wency

Netro Support

Why no play button for manual watering in Beta

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Wency Pan
Updated at 2022-03-22 01:50:48 UTC
Dear customer,

The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay". Please select "manual run" to start watering for each zone. 

Thanks,
Wency
Netro Support

Lost connection

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Wency Pan
Updated at 2022-03-21 06:34:54 UTC

Hi Simone,


Could you please check your unit LED light status?

Is the light fast blink, slow blink,  solid light or no light at all?
Please try power cycle the unit first, unplug, wait for two seconds, plug it back, wait for about 2 minutes, see what the unit LED light status.

If the unit is in slow blink, please try reconnect your unit to your home wifi through settings>controller->change wifi network/password.
If the unit is in quick blink, please try below steps to do a reset, then reconnect it to your home wifi:

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button)
5.Wait for 5 seconds. This should set the light to slow blinking.
Then you can go to the Netro app -> settings-> controller -> change wifi network/password.

Please let us know if it works.


Thanks,
Wency
Netro Support

Manual run not available in version 3.0.1

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Wency Pan
Updated at 2022-03-21 06:27:45 UTC
Dear customer,

We have updated the app and the manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay". Please select "manual run" to start watering for each zone. We are still improving the manual run feature and the final version should be almost like the previous one.


Thanks,

Wency

Netro Support

Pixie in constant “sleeping” mode

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Wency Pan
Updated at 2022-03-21 06:23:12 UTC

Hi Joe,


I have forwarded this issue to our R&D. We will get back to you soon.


Thanks,

Wency

Netro Support

Ap not showing when zones are on

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Wency Pan
Updated at 2022-03-21 06:15:55 UTC

Hi Mark,


Could you please let us know on which day Netro App does show watering in real time?


Thanks,

Netro Support

Whisperers not sending data

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Wency Pan
Updated at 2022-03-21 02:02:42 UTC

Hi Alfonso,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support