Regards,

Wency

Thanks,

Wency

Dear customer,

Netro may not have over-watered your zone. Netro's water usage is based on zone area and it is the estimated value that may not be accurate enough.

However, using a flow meter can help to improve the accuracy of the estimation. If your flow meter is not accurate, the data estimated by it may be biased. Nevertheless, overall, Netro is doing its best to help you optimize your watering and reduce water waste.

Thanks,

Wency

Netro Support

Dear customer,

We are looking into this issue and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tab on the specific restriction, it will give you option to cancel the restriction. 

Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,

Wency

Netro Support

Dear customer,

One water valve can only be assigned to one sensor and cannot be connected to multiple sensors simultaneously. You can add the other sensors as standalone sensors.

If the Pixie and Whisperers are installed in different areas, they cannot work together to optimize your garden watering. This is because Pixie and Whisperers require communication with each other to intelligently manage the plants' watering needs. 

If you have any further questions or concerns, please do not hesitate to contact us, and we will do our best to assist you.

Thanks,

Netro Support

Dear customer,

Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was temporarily unavailable. The issue has been fixed now.

Thank you for your suggestion. We are discussing this issue with our R&D and doing everything possible to reduce the likelihood of such problems.

Please accept my sincere apology for the software glitch we had yesterday afternoon.

I apologize for any inconvenience I may have caused.

Thanks,

Wency

Netro Support

Dear customer,

It does not need to be regularly cleaned.

Thanks,

Wency

Netro Support

Dear customer,

 The soil around the sensor should be tight, otherwise the moisture reading will be too low and it will be difficult to train the sensor to understand the soil. Please let us know if it helps.

Thanks,

Wency

Netro Support

Dear customer,

Could you please let us know more details about the issue?

Thanks,

Wency

Netro Support

1. Our design team has carefully designed the cover to ensure that the product can provide optimal performance in various environments, and the product's light is already very bright. We will consider your suggestion and provide feedback to the design team. We recommend installing the unit in a slightly darker environment or installing it indoors.
2. Netro Spark controller has an internal battery that generally does not need to be replaced.
3. The Pixie battery is permanently rechargeable and can charge under sunlight.
4. Thank you for your suggestion regarding the web interface. I will report it to our R&D team for improvement.
5. We do not allow two programs to overlap watering times, so the app will give an error message. You can check whether your programs have time conflicts.
6. We apologize that we do not currently support copying program. The backup program is designed to ensure that the device continues to operate in case of a network outage. It does not run when the device is connected to the network, and it will run after the device is disconnected and the settings are successfully saved on the cloud server.

Regards,

Wency

Hi Shahid,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Dear customer,

To cancel a rain delay, you can select the date with grey dot and there will pop up the restriction,  please select the restriction and it will show option to cancel. Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,