User profile photo

Wency Pan


Feeds

Comments

A single rain day
9
Rob Nelson
Updated at 2023-07-15 11:22:50
Topic: Netro App
Why can't you skip less than two rain days if today is included? I have tried everything to do just one and have failed. I cannot enter include today and zero days. If I enter i…

Timer shows watering, but no watering!
19
Wency Pan
Updated at 2023-07-13 05:20:38
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

Controller will not operate valves
19
Wency Pan
Updated at 2023-07-25 03:05:47
Dear customer, Is the problem still there? This problem may be caused by insufficient hardware memory. We can help you upgrade your device to the latest version to solve t…

Need a big red button on the home page of the app that says stop all watering for today.

35
Brian Brun
Updated at 2023-08-02 01:14:30
Topic: Netro App
Once you have programs setup to do your watering, you hardly ever get into this app unless you need to stop watering, change the program, or test a zone with a broken/fixed head…

Scheduling ( Two Smart watering levels; Smart disabled)
Logo
Netro Support
Updated at 2023-06-09 06:07:25
Topic: Smart Watering
There are 2 different levels of Netro’s smart watering you can choose (For Netro watering controller, please go to Settings->Zones->Smart Zone; for Netro Pixie timer, please…

Using Bootlace ferrules.
19
Wency Pan
Updated at 2023-08-07 04:50:15
Dear customer, We've noticed that installing ferrules can be challenging, and there's a risk of them coming loose, which could potentially disrupt the functionality. Gi…

Sprite-12 will not connect to wi fi
19
Wency Pan
Updated at 2023-08-14 06:16:02
Dear customer,

Could you tell us the type of the unit and which step went wrong in installing the unit? 

Regards, 
Wency
Netro Support

Calendar View
19
Wency Pan
Updated at 2023-08-14 06:10:03
Dear customer, Yes you can tap  schedule icon on the bottom of the home screen to view the calendar view. If you check your schedule tab, the date with blue dot beneath is your…

Moisture to skip watering
19
Wency Pan
Updated at 2023-08-21 01:11:12
Dear customer, The 50% threshold is based on our analysis of the moisture requirements for most plants. If you find that this level is still too high for your preferenc…

Please issue a good manual.
33
Mark Menzhausen
Updated at 2023-08-27 15:04:55
Topic: General


Whisperer sensor already in account error
19
Wency Pan
Updated at 2023-08-30 02:07:18
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. Co…

Scheduling Issue
19
Wency Pan
Updated at 2023-09-14 02:15:53
Dear customer, I apologize for the inconvenience. This issue was due to a bug on our server and we have fixed this usse. Your scheduling should be functioning correctly…

Alexa Skill
33
Louise Brinkman
Updated at 2023-10-13 01:00:17
Topic: Connected Home
Are there any plans to update the Alexa Skill? ... it's over a year and a half since the skill's been released and does need some urgent attention. One being to be able to run a…

Good results

40
R C
Updated at 2023-10-24 18:55:29
Topic: Garden Knowledge

Home Assistant Netro integration
3
Jose Lao
Updated at 2023-11-07 13:27:20
Topic: Connected Home

Hi new HOME ASSISTANT integration of Netro. install it using HACS.


thanks to the developer kcofoni!!


Alexa Skill and Integration with App
19
Wency Pan
Updated at 2023-08-14 05:40:57
Dear customer, I apologize for any inconvenience caused. OurR&D is still looking into it. Thank you for your patience and understanding. Thanks. Wency Netro Supp…

Smart watering
19
Wency Pan
Updated at 2023-11-10 02:38:48
Dear customer, We have noticed that on November 7, 2023, at 13:52, the device was set to StandBy mode, and on November 8, 2023, at 12:00, it was switched to Online mode…

Pixie & Wisper 2 - How to get them to connect?
19
Wency Pan
Updated at 2023-12-11 02:00:48
Dear Mark, I think what happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone …

Thresholds
6
Shady Trails
Updated at 2023-12-23 16:16:15
Topic: Connected Home

1. Weather thresholds settings are not working

2. Should have thresholds settings by moisture levels 

Netro does not use the rainfall amount from connected weatherstations
20
Richard
Updated at 2024-01-07 22:48:08
Topic: Smart Watering
UPDATE 8/1/2024 I can confirm that the system is working well. The system forecast about 25mm of rain for yesterday , but we had 34mm based on Weatherflow. This morning, th…