Netro light

Alessandro Zannini
Updated at 2022-11-05 20:16:40 UTC 
Hi, anyone knows if the white lights on the hardware could be turned off? Thanks 
View: 264   Answer: 1

Whisper connected to stand alone not showed

David Gomez
Updated at 2022-11-06 13:30:47 UTC 

I had stablished a new whispered as stand alon( I área associated). In the installation it gave me an error and now, the option to asóciate again to stand alone is not visible. Neither the whisper to be deleted.

When trying to reconnect show whisper already in my account 

View: 297   Answer: 2

Reset whisperer

Omer Zadikevitch
Updated at 2022-11-07 17:05:32 UTC 
Topic: General

Hello

How do I reset the whisperer

Thanks

View: 309   Answer: 1

Manual Mode not working

Gary C
Updated at 2022-11-08 23:30:48 UTC 
Unfortunately, this is not watering at all. Please reach out to me! GCarman2000@gmail.com
View: 312   Answer: 2

Smart watering with repeating program

Nathan Craig
Updated at 2022-11-11 13:11:38 UTC 

Hi,

I have a repeating program set up for 2 zones.

I have smart watering disabled for those zones, because I prefer to set my watering at specific times and days. but I have it set to not water if I have 5mm  rain option.

My question is, can I have smart watering turned off but still have the app cancel my repeating program if it rains more than 5mm?

Have I got the settings correct? 

View: 267   Answer: 1

Shut down for winter

A Smith
Updated at 2022-11-11 20:42:28 UTC 
System has been drained. Controller unplugged. Notification and location turned off. When I try to turn off “Enabled” it turns right back on. Can I shut down the app?
View: 267   Answer: 1

Umidità migliore per il centro Italia

Alessandro Alfei
Updated at 2022-11-11 23:11:30 UTC 

Ciao, una domanda.

Qual'é l'umidità minima migliore e massima migliore per il centro Italia?


Grazie 

View: 572   Answer: 1

API

Jose Lao
Updated at 2022-11-18 11:22:08 UTC 

I have historical irrigation on zone “n” and I can get schedule data from the API if the zone is turn ON, but if I put this zone in unavailable, the API does not get the historical schedule data for this zone. I have to manually put available the zone, download from API, and then turn off this zone for get the whole data.

I think is not the expected behavior.

Jose

View: 255   Answer: 1

Sprite 6 will not connect

Robert Christel
Updated at 2022-11-19 18:45:59 UTC 

I’ve tried all of the trouble shooting and suggested steps to reconnect my Sprite 6 to my home network.  I’ve been trying for weeks.  I need to speak to someone in person to try to resolve this.  I either need a phone number to call or need someone to contact me at (414) 949-1944.

Thanks,

Bob

View: 249   Answer: 1

Random manual runs in the log

Ilya Lifshits
Updated at 2022-11-20 12:36:44 UTC 

Hello ,

I have random manual run in the log some times few seconds sometimes few minutes 

I’m 100% sure it’s not manual, I.e. nobody manually activated watering 


I have noticed recently but if I got back to the history I see it’s going on for a while … 


How it be fixed ? 


Ilya 

View: 263   Answer: 1

Network error

Sadar Yacob
Updated at 2022-11-25 15:04:34 UTC 
I cannot connect to the Netro App on my Android phone anymore. Can you please check and let me know why it wont let me connect? I restarted trh device a few times now.
View: 295   Answer: 2

Defective Whisperer

Jean Paul Lasserre
Updated at 2022-11-26 10:04:00 UTC 

As following my message you asked for my delivering address I assumed that you were going to send me a new Whisperer.

As I have not received anything up to now any ad it is quite a long time should I take advantage of the offer you sent by mail for Black Friday and buy a new Whisperer.

Thanks

View: 252   Answer: 1

Orders page shows an error page

Richard
Updated at 2022-12-03 04:57:33 UTC 
Topic: General

Hi there,


The Netro Account Order page only displays:


instead of the orders.


I have two orders in the system but cannot see the status of either of them.


Thanks

View: 476   Answer: 2

How can I manually activate Nitro Pixie IMMEDIATELY?

Roberto Felici
Updated at 2022-12-11 13:25:10 UTC 

Ciao!

I just installed my new Netro Pixie, and I'm in the process of learning how to use it.

I tried the manual activation feature, however the app allways reply that irrigation will start after a (prolonged) period - in the range of 1 hour).

Why?

Is it possible somehow to get an immediate activation of the manual irrigation command?

Tx for your help

View: 112   Answer: 1

Netro's Alexa commands in ITALIAN

Roberto Felici
Updated at 2022-12-11 13:31:01 UTC 

Ciao!

I just connected my new Netro Pixie set-up to my Alexa system.


While the irrigation command works, instead the stop irrigation does not.


I use the sentence "Alexa, chiedi a Netro Home di smettere l'annaffiata", but Alexa answers "Non lo so" (I don't know).

Does anybody know the working Italian command to stop irrigation?

Tx!

View: 128   Answer: 1

New whisper not showing up in the app

Noam Leshem
Updated at 2022-12-15 22:29:40 UTC 
I have added a new whisper (gen 2 with usb) but it doesn't show up in the app. I have tried to reset it and add it again but i get an error saying it's already on my account.  What should I do next? Where can I see which devices are on my account? 
View: 149   Answer: 2

Irrigazione incontrollata

Martina Brasesco
Updated at 2022-12-22 15:13:34 UTC 

Salve, 

ho installato da qualche giorno il mio NETTO per irrigare le piante del giardino, e nonostante non fosse previsto nella pianificazione, è partita l'irrigazione spontaneamente senza sosta. Ho dovuto chiudere il tubo dell'acqua per fermarla. Cosa devo fare?

View: 108   Answer: 1

So complicated to get your product from France

Christophe Benoit
Updated at 2022-12-25 08:01:47 UTC 
Topic: General

Hello,


I purchased a Netro sensor about one month ago at NetroEU shop through Amazon and got no news about my delivery. I remember it was also a bit complicated to get this Netro sensor the first time I ordered it due to taxes that significantly increased the price. 


What is the best way to get your products ? I am really fond of these latter but a bit upset it is so a big deal to get them. 

If you have solution it would be great.

Thank you

View: 108   Answer: 1

Notifications

Angel
Updated at 2022-12-26 09:03:17 UTC 
Would it be possible for the Netro app to send notifications, for example when it waters, when it loses the Wi-Fi network, etc?
View: 149   Answer: 1

Location issue when adding sensor

Andrew
Updated at 2022-12-29 21:38:22 UTC 

I have a pixie and whisperer 2 set up and working fine, but I am trying to add another whisperer 2 as a standalone sensor and keep getting an error message that I need to enable location services on my phone.

I have checked the location permissions and settings in my phone (android 13) and everything is fine. The address I am adding is exactly the same as what was entered for the pixie and other whisperer. 

I was able to successfully add the second sensor by entering an address in the USA which suggests it may be an issue in the app itself and since I am in Australia that isn't a permanent solution for me.

Has anyone encountered this issue or have a fix?

Thanks 

View: 109   Answer: 2